Lexus of Royal Oak

Very happy with my new car purchase with Lexus of Royal Oak! Not only was the car amazing but the over-all service as well. Shoutout and a big THANK YOU to my sales advisor, Alvin who was very welcoming since day one. He was knowledgeable and was very patient with all our questions. He was definitely a one-call away and I can see his compassion and genuinity towards his clients. Such an honest man. Highly recommendable person! Same goes to Candice as well who was our Financial Advisor. She explained everything in detail and made all the paperworks effortless on my end. She made sure that my purchase is tailored with my wants, needs, and financial capabilities. And upon pick up, Richard made sure to inform me so I get to enjoy all the features that came with my car. He even had sticky notes on my manual for easy access. I highly appreciate this team! Thank you ️️️

Nozomi is kind and approachable, always a pleasure having her do my mani and pedi while waiting for the car being serviced:)

I had an excellent experience with Mr. Alvin Rimando at Lexus of Royal Oak. From the initial contact to post-sale, he consistently followed up, helped negotiate a lower price, and was always polite and friendly. I appreciate the outstanding service and would highly recommend Alvin for anyone looking to buy a car.

I recently had an issue with my car and David Skillen, the Assistant Service Manager at Lexus, provided exceptional service. His professionalism and dedication to putting the client's best interests first were evident throughout the entire process.

David went above and beyond to diagnose and rectify the issue, ensuring a complete resolution. I truly appreciate his commitment and determination to not give up until the problem was solved. This level of customer service is unparalleled, and I highly recommend David for anyone seeking outstanding care for their vehicle. Thank you, David, for your exceptional service!

I’ve had an awesome experience with Lexus of Toyal Oak. Kevin Neil, Alex and Richard were great and supported me all the way. I wish I could give a 7 or10 stars

Excellent service, David Skillen assistant service manager is amazing, great customer service just a great person to deal with always a real asset to your dealership.

Even though we did not make our purchase from Royal Oak, our sales person, Kevin Neil earned our trust, respect and future business (providing the dealership actually has stock or can get stock). Lack of stock and the ability for the dealership to get stock was the only reason we did not make a purchase. Otherwise Kevin was informative, knowledgeable, personable and respectful to our wants and needs. There is no pressure from Kevin, yet you feel compelled to give him your business. We will always go back to Kevin for any possible future vehicle needs. On a side note, we ended up purchasing from a competitor and Kevin was still genuinely happy for us that we found what we wanted. Thanks Kevin. Stay in touch.

Jeff & Tamara

I recently purchased a 2024 NX 350h from Lexus of Royal Oak and was super happy with the process all the way through. From my initial conversations and test drive with Scott, including getting me a new vehicle much faster then expected, working out the purchase details with Steve and learning about the functions of my new car with Lisa, everyone was helpful, professional and made me feel important. I'm looking forward to the continued service from Lexus of Royal Oak, as I enjoy the Lexus experience long term.

Visit Lexus of Royal Oak recently. Jimmy, Candice and Alex are really professional and helpful. I end up buying the car there and the process is so smooth and fast. Thank you.

We went Lexus Royal Oak nearing 6pm. Even though they were almost ready to close Scott was very helpful and patient with us. We ended up buying the car from Royal Oak. The process was smooth and staff were very nice.

I had a great customer service experience here. Thanks to Logan for providing extended services with picking me up from my office in downtown to close the sale. I am new in Calgary and bought a car just by myself without having lots of technical experience. He made it easy for me.

Servicing your vehicle is usually not a pleasant experience. However, servicing your vehicle at Lexus of Royal Oak is nothing but an amazing experience. Our service advisor, Samantha Lamb, was in constant contact and provided recommendations on what our vehicle needed without any pressure. Receiving a loaner vehicle to carry on with our day and promising our vehicle back at the promised time just made the whole process smooth. Thanks Samantha. The service keeps us coming back for more!

Wonderful experience with buying our new vehicle at Lexus of Royal Oak, our sales rep Jimmy is such a great person giving us lots of insights and suggestions, Candice is so nice and professional with all finance concerns and advices. The whole store is having a great environment and our kids loved juice boxes and cookies/fruits there. Definitely recommend anyone interested in buying Lexus to see the store and let them help you find the best fit!

This was by far the best experience we’ve had buying a vehicle. Kevin helped us from the moment we walked in, pressure free, all the way till we walked out 2 months later with our new ride. Steve and Lisa were also great help. Thanks to the Royal Oak Lexus family for guiding us through this exciting experience

We had a great customer service experience at Lexus Royal Oak Calgary team and will like to say thank you to Si King Yee, Nick, Steve, Cecilia and Lisa for making the buying journey seamlessly.

Scott was very helpful with my purchase of the Lexus IS 300 2022! He provided all the information and also recommended my actions going forward for the best approach.

I was extremely satisfied with his service!

Bought new car, Jimmy great salesman answered all my questions after first phone call, Steve in financing department did awesome rapid job on my approval, without me coming in, all on the phone and quick emails,
I recommend this place for busy professionals that look for new ride for business or for pleasure
I bought lots of cars in my life, this was one of my best experience

Service incroyable nous avons eu un rendez vous la journée même avec 15 minute d’attente pour remplacer l’huile a moteur car nous retournerons à Montréal. Ils ont été tres compréhensif et nous ont même servis le café.

I had a service done recently. I also have to change my winter tires which the forgot to bring. Michael went above and beyond by picking up the Gore's from my house as I am flying out of town. I am not surprised at all as I know Royal Oak Service personnel always go above and beyond whenever they can

I have had an excellent customer experience in all stages of the business. I have recently purchased 2022 NX350. Sales Associate Jimmy Liu, Sales Manager Koh Law, Tech Richard, and Finance Manager Candice He were all excellent in their dealings.

How things evolve! I purchased a 2022 Lexus hybrid because of its trustworthy technology (ok, the awesome look of the vehicle caught my eye, too:) but it's my experience of wonderful people and impeccable service at Lexus of Royal Oak that will bring me back. Thank you everyone at LRO. Kar

Jimmy, Nick and Alex were absolutely a pleasure to work with. Everything from first contact all the way to delivery of my new vehicle was seamless. I look forward to doing business again with them in the future. Thanks for your commitment to an excellent customer experience!

Wonderful expirience purchasing our vehicle! The process to get our car was super easy and smooth. Scott has been providing an excellent post-purchase costumer service demonstrating high professionalism and commitment.
I highly recommend this dealership!

We had a memorable experience at this location. Kevin was professional, patient and extremely helpful in the process of purchasing our vehicle. We didn’t feel any pressure from him to rush into a purchase. He was always available to answer all of our questions through text and phone calls with honesty and was willing to accommodate to our family’s needs. Over all great sales and finance team, I would absolutely recommend the lexus of royal oak shop.

Such a poor service store. Called them to ask a quote for power steering fluid flush yo my 17 LX570, the lady "S. " said they dont do that. Oops, professional service run into a poor service. Not impressive.

Since we bought the new car from this location, we have been always satisfied with the services received- Ricky helping on choosing and buying the car, and the insurance plan; the owner’s son helping on choosing the lucky plate number; regular oil changes and car maintenances have all been well managed. Shutter bus drivers are friendly and always on time. We are glad we have chosen Lexus!

I totally enjoyed the service at Royal Oak Lexus from the car review to delivery and every other services that was provided. Great customer service and attention to detail, you are not only getting a luxury vehicle here but also a luxury customer service. I am a family for life.
Thank you guys for the great service and support.

My experience purchasing my 2022 Lexus NX-Series 450H+ F Sport at Lexus Royal Oak was absolutely fantastic! I very Highly recommend them and I absolutely looove my Hybrid - it's so stunning and luxurious - I'm really at a loss for enough words to do this vehicle justice! I first entered the dealership with my 'car salesman' filter on, but it was completely unnecessary at Lexus Royal Oak. I was greeted right away by Adrian and felt instantly comfortable. He is extremely knowledgeable, friendly, down-to-earth, and honest. He is the kind of person who genuinely wants to make his customers very happy and will do everything in his power to make that happen. Adrian really takes the time to get to know you and your individual needs and what is in your best interest, rather than his own. Upon picking up my Lexus with my husband, we met Alex in Financial Services. I can't say enough good things about him also! Alex too is super smart, very kind and genuine. Like Adrian, Alex also went above and beyond to make sure that I was very happy, took the time to get to know us as people and ensured that I got everything I needed and wanted. The icing on the cake was as we were leaving: Adrian gave me a beautiful Lexus gift bag and Alex ordered in yet another gift - a beautiful, custom name embroidered chair for our beloved dogs, Bowser and Peach. I can't wait to go back to Lexus Royal Oak for my first service appointment where I will enjoy more complimentary Rosso Coffee at their Gourmet Barista and get pampered with a complimentary pedicure at their in-house salon. I love this place - they treat you both like family and like royalty - truly the best of both worlds!:)

I cannot say enough great things about this dealership. It was the most positive experience I have ever had buying a car. Our sales associate Kevin was helpful, kind, knowledgeable and an absolute pleasure to do business with. Every staff member we interacted with made it their mission to make things easy for us. I would highly recommend this dealership to anyone.

I have been getting my cars serviced at Royal Oak Lexus in Calgary for 5 years now and the service has always been so amazing! I have been a happy customer of Royal Oak Lexus for several years, and have no doubt that I will continue to be a happy customer of this dealership for many years to come.

I had a great experience with Lexus Canada at Royal oak… Staffs are very friendly and professional in their job…we had this chance to meet Scott there on our first visit…he is very knowledgeable about his job and so helpful…he explained everything about all available options with details and helped us to make the best decision…Thank you very much Scott and Royal Oak Lexus.

We bought 2 Lexus from this dealership knowing the quality of the vehicles and service will be provided won’t let us down, as I’m a person loves cars and I pay great attention to details which brought me to Lexus, and we are right about this decision. Eddie at parts, Samantha and Andy at the service department are amazing persons to deal with. Just one more thing, I wish my dash cams can be plugged back in after services in case I forget too:)

Added note for Calgarians shopping around for lexus:

Lexus of Royal Oak is a very good place to talk with about the price, when we were buying Lx570, we asked few dealerships in Alberta, this dealership was trying their best to match the price with others, plus you will get VIP service and you are supporting local business:) why not?

Last but not least, the ES we bought brand new from here, no other dealerships could match their price, great saving for us!

Hopefully this review will help you:)

Went to this dealership with my parents to look at the UX250h as they are in the market for a new vehicle. The salesperson (S-K. Y) did not seem interested in assisting at all from the initial greet. When asked about the UX, first response was that they didn't have any and it will be a 2 months wait. Even when I said we only wanted to look and test drive the car, he said they only have a demo and it wasn't for sale. Please beware that for the test drive, they ask for your own personal car keys for them to hold on to because they presume that customers coming in for test drives are there to steal their cars so they want something as a collateral. Once you have agreed to hand over your keys, there's no guarantee that they will keep your belongings safe, the key was just inside the desk drawer of a salesperson's office. There are also no written guarantee that they will not look through the contents of your vehicle while you are away on the test drive. This is in addition to collecting our personal information and contact numbers. We have visited many other dealerships in town and this was the first we've heard of this policy. I asked to speak with the sales manager and was told that the alternative was to test drive their car without the key and cautioned us about shutting of the car during the test drive as that would leave us stranded. I have owned Lexus before and visited other Lexus dealerships, this is by far the worst and most disappointing one. Unfortunately, I cannot recommend anyone to visit this dealership, there was certainly no "customer service" to speak of, especially when they assume you are a thief to begin with.

Lexus Royal Oak is the best experience I have ever had when servicing my vehicle! The amenities are wonderful - complimentary spa service (best manicure ever Nozomi!) and lattes - but it’s so much more! Every staff member is truly happy to be working at Lexus Royal Oak. They love giving customers the best care possible. The atmosphere is warm, inviting and fun. I’d like to service my car every week just to be around everyone! A special THANK YOU to Samantha!

Lexus of Royal Oak is a beautiful luxury dealership. From the moment you walk through the doors to the VIP Treatment of a Spa during service.

My salesperson Anita was very knowledgeable about the Lexus products and understood my vehicle needs. She was genuine, professional and didn't pressure me. Richard delivered my vehicle and even put the Big Red Bow on my NX to enhance my experience! He was very knowledgeable and thorough about the all the features of my car and patiently explained them to me. The Owner of the dealership, Todd Richardson, even popped by to congratulate me on my purchase! The Business Manager, Alex, was pleasant and fun, and created a relaxed, no pressure atmosphere.

I've had my NX 300 for just over a week now and love it! Overall I had a fantastic experience and would definitely recommend Lexus of Royal Oak to anyone looking for an amazing experience buying their next vehicle.

Anne

Thank you to the service team at Lexus Royal Oak! I brought my RX350 for full service and winter tire installation. As usual, the service was exceptional and the staff was friendly. I highly recommend them!

Very disappointed with Monique Anderson, I had called regarding a pre owned vehicle, (is350) told her I’m from Edmonton and I’m very interested, she had told me “sorry it’s sold” there was no other help offered or anything. The vehicle is in fact still on the website. Just goes to show they kinda hire anyone for there sales and leasing consultant position. Very sad, the higher ups if you’re reading this you need to sit down with Monique and teach her proper manners. The receptionist and anyone else I had talked to was very respectful and nice.

All around fantastic dealership. Logan was my sales person. Very welcoming and informative. Look forward to dealing with Lexus of Royal Oak in the future!

My 2nd Lexus from Royal Oak, and another great experience! Thanks to Adrian and Alex in particular! Loving my new NX300

Wrote a negative review prior, but was contacted and helped greatly by Todd. He is a great guy to talk to and willing to help.

I had the pleasure of working with Monique. She was such a joy to work with, she made the process really easy. I would recommend her if you’re in the market for a new car

They are extremely rude and serve terrible customer service.
I contacted Logan who works as a sales person to go for a test drive. After he asked the manager he said 2 cars are available for test drive. I made an appointment and stopped by the dealer on that day, but none of the cars were available, they weren’t even in the parking lot.
Just wasted my time. What dishonest people!

Lexus of Royal Oak’s service was excellent! Thank you for making my purchase a positive experience.

From the first day I walked into their facility to the Day I picked up my vehicle; I was amazed by the outstanding customer service, the kindness of all the staff and the professionalism they shared throughout the whole process. My Sales representative Kevin Neil, was amazing and made the process FUN and so easy. We had him running up and down the dealership, to find us exactly what we were looking for; all the while with a smile and with the top of the line professionalism that you'd expect out of a Luxury dealer. Well Done Kevin; I appreciate all the extra efforts and lengths you went to, to make me LOVE the Lexus I'm now driving and enjoying to the max. Another shout out goes out to Nick Sage and Candice He, both in which also went the lengths to ensuring the process was easy and exciting through out the process.

I'm a strong believer that you need a Team to make sure you have Happy customers and that every sale ends in success; and at Lexus of Royal Oak you absolutely have that at every level.

Thank you LEXUS of ROYAL OAK for all you did to make my experience an amazing one; one that I'll never forget.

I look forward to doing business with you in the near future.
JOB WELL DONE! OUTSTANDING FACILITY & OUTSTANDING TEAM

Your Happy Customer - Deanna Sullivan

Kevin in sales is very knowledgeable about lexus products and it was a pleasure to deal with. The service staff also know their product and were helpful when answering my queries about my new car. 5 star service all around.

Lexus of Royal Oak offers exceptional service
and is staffed with people-centric service staff.
My recent experience with having my brakes serviced for my RX350 illustrates this.

From booking me in, arranging a loaner vehicle, to reviewing my invoice, Samantha
was a professional in all aspects of the experience. She offers the kind of service
that makes me come back. The service shop completed all work on time and in top notch quality. The complementary detailing was also much appreciated.
Work performed by people who care is always
noticed.

I really appreciated the attention to Service my vehicle and I received at our recent visit. The staff were very friendly and went above and beyond to provide exceptional service. I would definitely recommend this dealer.

As one would come to expect with Lexus the service was top notch and the people I dealt with were friendly and helpful, especially our sales rep Scott.

Such an amazing experience every time I visit! The latest visit involved my trunk having issues opening and closing, and it would happen randomly. Chris and David were so amazing in making sure I would be able to get it fixed under warranty! I can’t say thank you enough!

Also- it is always so nice getting that nice hot cup of Rosso coffee from Suzanne!

A special shout-out to Adrian for going above and beyond to make the car-buying experience as smooth as possible!

Also, I am happy that I came across a family-run business like "Lexus of Royal Oak" that doesn't resort to cheap gimmicks or sweet-talk to pressure their customers into making a decision.

P. S. If you visit the dealership, don't forget to ask for a vanilla latte. It's so good!

My husband and I had a very positive experience buying our vehicle at Lexus of Royal Oak. Our sales consultant, Si-King, was very knowledgeable, personable and straight forward. He went above and beyond to find the perfect vehicle for our family and was accommodating of our tight deadline and high.expectations. Our experiences with the finance manager, Alex, and the sales manager, Stewart were also very positive. Overall, we are very happy with our purchase and look forward to visiting this location again in the future. Thank you!

The experience from start to finish was excellent. Kevin Neil, our Sales Consultant, was very professional, answered every question and offered an easy / no pressure sales atmosphere. Since we factory ordered our vehicle, a 2021 GX 460 (from Japan) and with Covid, it did take longer than usual for our Lexus to be delivered, but Kevin provided us with every update.
Candice He, the Financial Services Manager, was extremely friendly and clearly explained all the purchasing options, the warranty options and looked after the registration & licencing. Again there was absolutely no pressure at any time
All together it was a pleasant and memorable experience and I would highly recommend Lexus of Royal Oak to anyone

I came here for oil change and basic maintenance, all the staff were friendly. I had a great experience with these people. A lot of thanks to Sammy and Samantha. Communicated efficiently and clearly. I will definitely come again for future tire change and yearly maintenance.

This dealership continuously impresses me; I wish I could give this group more than 5 stars. I have serviced 4 Lexus vehicles here, and recently bought 2 more. Monique was truly outstanding as a sales representative, exploring 3 different crossovers with us until we found what we were looking for. Her attention to detail and responsiveness is excellent, and cares about finding the right solution for her client, not just moving iron. This is exceedingly rare in sales in Calgary, and should be commended.

Stewart and Candice were enormously helpful in putting together the right deal to get us out of existing vehicles and into new ones. We never felt pressured, and the negotiations felt more collaborative than positional. Richard is a true gentleman, and showed us everything about our new vehicles with care and diligence.

I’d be remiss if I didn’t also mention David and Samantha in service. They have stood on their heads for us in the past to find odd tires or get something fixed before heading out of town (usually on unreasonable timelines they nevertheless made work), and demonstrate a commitment to great after-sales service.

If you’re considering a Lexus or need to maintain an existing one, Lexus of Royal Oak is an exemplary dealership full of first class people. Check them out, you won’t be disappointed.

The service department David Skillen and the mechanic team (Daryl) provided me with the best service I have ever experienced at any auto dealership this past Friday-I won't go into the details however it was very impactful and I must say it is consistent with every time I enter Lexus of Royal Oak-it is a pleasure to bring a vehicle to you! David Chalack

Kevin was my contact person. His customer service is commendable; he showed me kindness and empathy, although still pushing to make a sale. I appreciate him for not being like the other car dealers who just want to sell a vehicle and don't care about their customers once the deal is finalized. I would recommend Lexus of Royal Oak wholeheartedly without any reservation as they go beyond the business goal of making money to also caring for their customers after purchase.
I have given it 5stars because it is only five stars. If they were six or more stars, I would indeed have voted for it.

The team at Lexus of Royal Oak is top-tier - we are so pleased with the helpful and professional service we received from Kevin, Alex and Monique. Everyone treated us with great respect and kindness from beginning to end. They made the entire transaction seamless from start to finish, and they ensured every detail was considered to ensure we were completely satisfied. We purchased a used vehicle, and they still made us feel as special as if we were buying new. We live in the south - 40 mins away - but we have already decided we will be back when we want to purchase our next vehicle. Great job to an amazing team at Lexus of Royal Oak. Recommend A+

Amazing service at the Lexus of Royal Oak! Especially from Namitha, Nick and Candice. They took good care of me and provided 5-stars service at every step!

Definitely, ask for Namitha, the best sales advisor I’ve met after my month-long search for a vehicle and Nick (the pre-owned department manager), they are the best because they are both humble, trustworthy and respectful. Namitha, in particular, is amazing and she makes the entire buying process really enjoyable. When I made a request to have her take some photos of the bottom of the vehicle I was interested in, she took the time to shoot the photos and send them to me in a timely manner. She definitely goes above and beyond for her customers and tries to help as much as possible.

I had very high standards looking for a pre-owned vehicle, a car with low mileage, in excellent conditions and with a fair sale price. I was placed in the perfect car. It looked brand new being a used car and once again, Namitha, the sales advisor, handled me very well. She was patience, kind and was truly interested in helping me. She was very understanding and absolutely no pressure at all. She was genuine.

Lexus of Royal Oak sets the bar across the board for a perfect customer experience. It is the best dealership I have worked with after having gone to more than ten in a month. I had a great experience and found the exact car I wanted in tip-top shape at a fair price with excellent customer service and attention-to-detail. I highly recommend this Lexus of Royal Oak.

Lexus Royal Oak went above and beyond when I ran into a problem with my front passenger seat. I have no idea what I did to deserve what they did for me but I feel so incredibly grateful! Just wow!

Wonderful people! Was my first vehicle buying experience and they were all so knowledgeable and helpful with every question and concern! Thank you to Kevin and Alex who helped me through everything from start to finish! Made me feel calm and like family! Recommend for everyone who needs help with a new vehicle!

Always great & friendly service. They’ve made me feel like a valued customer. I highly recommend them

Service is great and everyone there is knowledgeable and kind. They will try to do the best to accommodate your wants and needs.

The whole team at Lexus Royal Oak was so helpful and accommodating. They went out of their way to rectify an issue with my car purchase and ensured that I was satisfied and taken care of!

Was looking to move back to Lexus after owning a pick up for three years. After doing some research on a number of vehicles I decided Lexus would be my first choice so I called the Service Manager at Royal Oak Lexus who I have known for a number of years and asked him for a referral. He directed me to Kevin Harack to assist me. I found Kevin to be knowledgeable, professional and passionate about Lexus. He took time to answer questions, point out pluses and negatives about a number of vehicles but never rushed me or the process. As a current and previous Lexus owner I found the experience to be professional, informative and honestly quite enjoyable. From the receptionist, the barista, the Service Manager, the finance manager and Kevin and the entire process I felt as though I was important to Royal Oak Lexus which made my purchase decision easy. I have in the past two weeks recommended Royal Oak Lexus to one person and taken another person to the dealership as he is now looking for a new vehicle. I would highly recommend Kevin Harack and Royal Oak Lexus to anyone in the market for a new or preowned vehicle.

Absolutely pleased with their professionalism and quality of service. I have been there many times and it is always refreshing to see good customer service. They have an awesome waiting lounge with all kinds of coffees and lattes. Super clean premises and parking lot. Good job guys!

Came in to look at a Lexus, even though we didn't end up buying the service we received from Kevin Neil was above and beyond. From the coffee to the test drive it was a great experience. When we are ready Lexus will definitely be our first choice!
Rav

I went there today and had the best experience with David at the LEXUS OF ROYAL OAK!
I was a little nerves because of something wrong with my car between the other Auto shop. He was very patient and welcome.

He wrote down what’s going on with a car and explained well!

Thanks so much for all your help David. I am very pleased with your service and will be change the new car with you guys!

State of the art facility and excellent customer service. I didn't think these things mattered so much to me until Natasha generously gave me a tour of the dealership. On the same day, I visited the Toyota, Honda and Audi dealerships nearby and I didn't feel nearly as welcomed compared to Lexus. Very happy with my Lexus and will likely purchase another for my wife. Thank you to the Lexus team!

One 5 Star Comment is not gonna enough for you guys. Even though I left a 5 star comment using my main account, but after the service today there's really nothing I can do but leaving another 5 star comment to thank you. Samantha is very friendly, patient and she even helped with connecting my phone with the loaner. Since I had an accident 2 months ago and I thought there's still some kind of issue that need to be addressed. So my vehicle got to checked by Master Technician Albert, he's great and knowledgeable, very detailed work. He helped me check almost every thing to make sure the car is in good condition. He offered me quite a few advises and let me understand more about my car. Great service and great experience.

Hands down, the best experience purchasing a vehicle. The staff are all friendly and knowledgeable! Adrian explained all the details and features during the test drive and was not at all pushy like other sales guys at other dealerships and actually listens to your wants and needs. Dee in the finance department was amazing at explaining the fine print. On the day of delivery, Andy did a phenomenal job at explaining all the further technical stuff that came in the vehicle. Also love that they have a lounge area while you wait with amazing lattes. If you’re looking for a luxury vehicle, this is where you want to buy from.

Special thanks goes out to Austin, Mike, Candice and Andy. You guys were absolutely amazing to work with! My new Lexus was shiny and beautiful for pick-up. Austin and Mike worked with me hand in hand to find the vehicle that would work best for me and found a payment that didn't break the bank. Super accommodating and seamless process. When I arrived to pick up my new vehicle, Andy was extremely thorough in showing me every feature of my new car and was patient with me throughout the process. I then met with Candice, who was very thorough and diligent in all the paperwork and was super fun and friendly! Thank you to all of you for a very pleasant and painless experience at Lexus of Royal Oak. I would highly recommend anyone who is in the market for a new vehicle to check out Lexus of Royal Oak and see any of the above mentioned! =)

From the first time I spoke to Dee in financial services on the phone, I knew this was the right dealership for me. I was super leery after a bad experience at another Lexus dealership, and Dee immediately made me feel better. She answered all of my questions with no doubletalk and a great sense of humour that made me feel like a person instead of just another number. She made an appointment for me to come in and meet with Nick in sales, and Nick even called me beforehand to introduce himself. From beginning to end, the entire experience was fantastic and I am so happy with my vehicle, the dealership, and the people who made everything run so smoothly. If you are in the market for a Lexus, go and see Nick, and while you're there make sure to stop in and say hi to Dee!

My wife RX350 2013 only have 26,000 miles. Have excellent services.
However the right rear tire has a slow leaks. I has to take it to Royal Oak
have them to air in numerous times. My wife told me we need air again, the
light come on again. I take to Royal Oak to day Saturday morning, they
put the air in. So I asked if they can check the tire. The service person said
I need to book appointment. I said my wife just has a knee operation, can
they just look at this morning. He said if the mechanic look at is.
Any way, they got it fixed. Thank you. Richard.

Just bought a IS350 F Sport Series 2. I dealt with Stewart Lum and he was beyond honest, professional and knowledgeable at his job. He took the time to figure out what exactly I was looking for, sourced and ordered the car that fit my wants and budget from other city instead of pushing to sell off their stock inventory. I am beyond satisfied with my new purchase and all the help I received from Stewart Lum. If you are in the market for a new vehicle, I would highly recommend you go see him at Lexus of Royal Oak.

Well i never write reviews but i had to for my car purchase, If you are looking for a great car, great price and great service Royal Oak is the place to go. As a female i did not feel any pressure from anyone to buy the car. I took my time and so did they. They were very professional and nice. If you are looking for a car in the luxury market - the NX 300 sport is it. I cant say enough about the safety features and how great it looks and feels.
I would like to say thank you very much to Andy the delivery coordinator for taking your time with me- as i took notes.

Love my car and Love Lexus of Royal Oak!

Took my Lexus in for a simple tire change (to winter) and an oil change on Saturday. It was not ready when they said it would be, had to wait 1/2 hour, then drove away as they were closing and it was making a horrible noise. I phoned the dealer right away but the sales department told me service department was closed and sales could not help me (although I told them I was worried about the safety of the car) and that I would have to wait until Monday. I got home and found out that they did not tighten the bolts on the tires! Isn't that tire changing 101? I am not sure what damage I did to the car. I will be taking it all the way back to them Monday, then never going back!

We have a large family with 3 kids under 6. That means: booster seats, school back packs, sports gear, and then all of our triathlon stuff. It also means doing anything, anywhere, is loud and limited by how much time they will tolerate sitting still. We visited Lexus of Royal Oak because we love the vehicles. When we arrived we were welcomed by some very authentic and genuine people willing to help (quickly), without any pressure, and with a sincere interest in our family. The atmosphere is super crisp. The show room is clean and bright. It’s hard to pull off an space like that without feeling aseptic, but they do! There is a coffee barista bar, a spa to have your nails done while you wait for service, a lounge (where they turned on Moana and offered my kids juice boxes. I mean come on. I won’t lie, I kind of wanted to bring the staff home with me). When it came down to business Stewart worked like a magician to get everything ready in an awesome Gx to suit our family’s every need, and Dee was our fairy godmother putting the finishing touches on the details. Balloons finished off the day, along with a plush, super soft cuddly blanket and very convenient tote. The staff here set a new bar. And Lexi, the adorable puppy mascot, well she is the cherry on top. We loved our experience. We will be returning clients for sure.

Bought a used RX from Zihao Li at this dealership and the experience was top notch. I saw the listing on their website and contacted Zihao for an appointment and promptly got scheduled in same day after work. Test drove the vehicle, reviewed the Carproof report, inspection report and agreed to a deal right there and then. Total time was only about an hour. After picking up the vehicle, found the wheel well liner was damaged/missing. Took it back, Zihao brought the used sales manager to have a look and agreed to fix free of charge! Second vehicle bought from this dealership, first one from Zihao. Count me as a satisfied customer.

We enjoyed the excellent services at Royal Oak Lexus. The sales representative is very knowledgeable and easy to work with and we ended up buying 2 new vehicles from them.
The building is also state of art design with plenty of vehicles on display.
Overall the staff are very polite and we would definitely recommend anyone to try out this dealership if you are interested to purchase a Lexus.

My wife and I bought a new vehicle with Gerold, recommend to see Gerold if you are looking to buy a Lexus, knowledgeable and professional and hustle free experience.

I'll start off by saying I did not purchase a vehicle from Lexus of Royal Oak. Unfortunately the vehicle I was inquiring about did not have what I was looking for but Alex Richardson was extremely honest and open with the situation. Being from out of town he sent me a personalized video of the vehicle and was extremely courteous in all our communications. I have probably contacted 20-30 auto sales people within the last few weeks and I can easily say Alex was by far the best to deal with. I would not hesitate to purchase a vehicle from Alex if they had a vehicle I wanted (which I am very specific about).

Amazing service and atmosphere at Lexus Royal Oak. I used to hate dealing with vehicles, but now I always try to bring the car in so I can indulge in a gourmet coffee and the on-site spa ;)
The car is always clean and the service report is comprehensive, the staff are so friendly and professional, and they even offered me a shuttle service back to Cochrane when the appointment was an all-day one. Best service at a dealership I’ve ever experienced!

Everything was perfect but they run out of Toque which was promised on the email I received.
I wish if they run out then should give out something different which I would of done to keep customer happy.

I wasn't arguing about service at Royal Oak Lexus. I was just disappointed when they run out of a toque they promised and didn't get anything.
I did get a call from Ryan and he said he will send Lexus socks by Canada post. I've told Ryan I will probably revive it for Xmas since Canada post is on strike.

As current Lexus owners, the staff at Lexus of Royal Oak have always been tremendous. When it was time to make a change, Alex Richardson not only help me get in to a new vehicle, he helped my parents purchase their retirement present. From the onset, we knew we were in great hands with Alex. His attention to our needs and wants was evident as he was in full communication even while being in a different province. Alex helped us determine the right way to buy our next Lexus and we are grateful for the seamless experience. My parents and I are enjoying our new vehicles and would recommend the Lexus brand, staff, and especially Alex to anyone looking to purchase their next vehicle.