London Drugs

Checking out on Jan. 30'24 I was super disappointed at the self check out area here. Pin pads were absolutely gross. Caked with dirt. Staff didn't seem to care and when I let them know how dirty check out was. All I got was an eye roll. I politely left. Will never be back at that location.

Gurpreet in the cosmetic department was super rude and dry. She did not even say hello ask if I needed help. When completing the transaction she was more focused on writing down the sale rather than helping me. Didn't give me the time of day and didn’t even say have a good day. Horrible service so disappointing.

Stopped by this location for the first time, as items that I was looking for were in-stock at this location. Visually, the entrance (inside) was not as inviting as other locations and the store was a bit dark (lighting?) so I located my items quickly, paid and left without exploring.

I don't think I will be back -I really didn't like the atmosphere- but I am giving this location a 3 out of 5 because London Drugs is a solid company in general and this location appeared to be well stocked.

I got passport photos taken. One of the passport photos had a mark on the face. Went back the next day and retook the picture as they refused to refund it. The second set of photos had ink on the face. It was not packaged properly, no paper in the envelope. Went back for the 3rd time, told the same guy who handed me the photos the day before. He said it was my hand that made the mess. I said no, I was careful with it. He cleaned it up & handed it without proper packaging. I asked him for the paper & he started tearing brown paper towel. I had to ask the proper white paper like the first guy used. He then got the right paper. Not good photos and unprofessional service.

I went last week to buy perfume I was very pleased with the customer service I received from the beauty section. A girl named Nouha went above and beyond over my expectations, I got the perfect perfect gift with her help.

London drugs staff was very welcoming and helpful when needed. The beauty section specifically was excellent and a staff member by the name of Nouha was very friendly and informative and helped me find the exact cologne i was looking for.

London Drugs at Northtown center in Edmonton Alberta was great, having some issues with my new Roku 4K stick which I may eventually figure out.

I truly am grateful for all the Pharmacists at this location. They are accurate and genuinely nice manners whenever they refill my persciptions. I been a customer there for 13years and I refuse to change my drugstore. I trust they give me satisfactory customer service. Great job London Drugs Pharmacy

With the price of gas and other vehicle costs I call first to make sure I don’t just go there and waste my time and money. It seems all London Drugs stores in Edmonton won’t answer their phones when I call and ask for individual departments. I won’t shop at stores that will not take calls so I can determine if I can go there to buy something if they have it in stock or not. Also I want to get information on what I’m looking for before I go but If no one answers the phone then I just won’t make the trip. Lost business for them.

My friend was only in the city for the day. He was setting up his dad’s new room at the old folks home and the last thing we needed to do was make copies of some photos. The wait for the scanned photos was going to be the next day. The young gent working at the photo counter helped us get the photos in a half hour. It was so very appreciated by me and my friend. Thank you again sir (I wish I knew your name to give proper kudos!)

The electronic people have no clue as what they are doing. One person tells you one thing and another tells you something completely different. You can be standing waiting for someone to help you. They won’t even acknowledge you, definitely lacking on customer service skills big time. Brought something in to get fixed a few times just to have to bring it back again. I would go to a better store next time on any other electronic that I need.

Guys I go a phone case 27 days ago and it was 70$ and the “case” was broke when I came to change it they had a very bad attitude and suggested me to buy another one.the worst part what kind of case breaks in a 27 days the problem it was kate speases

I asked for assistance at Electronics because I wanted to purchase something that was locked.

I asked for help at the Photo Department (there was no one else around to assist) and was told by the man working there that he couldn’t help because he was in another department, which I understand, but there was no offer to page someone to assist me.

I asked him if he could page for help to which he seemed annoyed, but said he would page for help.

I waited 15 more minutes, and no one came to help.

I then went to customer service and asked for help, and was treated again with annoyance.

I made my purchase, but will NOT shop at this location again.

Nicely maintained facility but the customer service persons are uninformed and not interested in serving customers.

Martin has a really bad attitude, he’s rude and angry. I left without making a purchase just because of his bad costumer service. I would rather go where they treat you like a valued costumer

Came to this location to get battery replaced on iPhone 8 Plus before giving it away as a hand me down.

Fast service. Friendly polite tech too.

I highly recommend this location.

Received my expedited delivery from this store and got the sweetest thank you card that made my day!

I left frustrated and empty handed because your expected to wait in a line up to ask the pharmacist where something was. It's always way harder to find things than at shoppers.

Staff lady with grey hair is super rude. Seen it on multiple occasions and experienced it myself.

Terry G.processed a return but was stand offish and saying comments like "I don't know why you did this" when the slip was taped to the box. Then asked me questions about the item when it "didn't matter anyway". I understand customer service can be a difficult job, but the interaction started off very pointedly on her end. My process was returned in a timely manner, even though she wasn't too sure of the process itself.
Otherwise, the store staff are very helpful, but this has made me rethink coming here.

Went in last night to pick up a couple of items and get lottery tickets. Customer service cashier was extremely rude, didn’t even say ‘Hello’, seemed like she was put out for having to serve customers instead of them using the self checkouts. Wouldn’t ask if I had an LDextras card either. A customer was ahead of me in line and had been waiting for quite a while and had to get her attention from standing guard at the self checkout registers. If she doesn’t like working in the customer service industry, she should find a new job!

They have tons of pokemon but they only allow one item but it doesn't matter if you spend $6 or $100. Lame policy that other locations don't follow.

Customer service is great everywhere but the photolab. Every time I get photos there I regret it. It takes SO long. Just picking up a photo order took forever and the lady was very slow and did not care that so many of us were here waiting for so long. She asked for my name then after I gave it told me she couldn't find my order unless i told her all the photo sizes i ordered? I had orderd several and she was intentionally being difficult. My name should
have been sufficient. After 3 painful experiences, I won't be going back.

This specific London Drugs location is awesome. It is always very well stocked & clean. Sales around the whole store are always fantastic. One reason we keep coming back to this location is their knowledgeable staff. They are very friendly and easy to talk to, they all know what they're talking about when helping customers. My only criticism of this location is the Photo Lab - they advertise as a 1 Hour Photo still, however that isn't the case. I found out the hard way when ordering photos for a funeral that they no longer do 1 Hour Photo. Was very disappointed to waste all the time selecting photos at the kiosk to be told that they wouldn't be ready until next day. Was quite upsetting, however I only take 1 star off for this, as the rest of the store is great.

I got my passport photos done here. While it was insanely busy for photos, the gentleman taking photos did an amazing job getting everyone photographed and printed in a timely manner.

After calling around for a nebulizer and mask all morning I started calling drug stores in Edmonton (we live out east) finally found London drugs at Northgate had one. They agreed to hold it for Mr and off we went. I was so impressed with the staff at the pharmacy and floor staff at this store. They were so helpful snd friendly and knowledgeable. The girl who helped us the most had russel a on her tag. I would highly recommend this store to anyone

Waiting in the TV area but the customer in front keep chit chatting with the staff or manager for a good half hour while ignoring the people waiting after. The manager need to be more professional either get some one else to help or have better time control skills.

The Lady who help me out at front customer service is very helpful and professional.

That's one star and five star, for the average 3 star.

Love This Place. Everything Tech to Home.
Came here for Years for Bed Sheets, to Video Games, TV, Junk Food, and old school I know but get pictures developed.

Absolutely always amazing customer service
When I get picture for passports I always come here and they SERVE FAST!

lots of variety of stuff to choose from here.

Check it out you might like it if you live near by for regular use as well!

Thanks London Drugs.

Visited this store today for the first time ever to get ID photos done, and pick up developed photos for someone. There was only one person who worked at the photo ID desk, and he disappears inside after every customer leaving the rest waiting in the line up indefinitely. While I was waiting, another worker from the electronic department next door 'volunteered' to ask why I was waiting in the line up, I must say that person was very hard to communicate with and I made a huge and challenging effort to explain the reason for my visit. He basically needed to be take a breath, listen and speak rather than assuming what people need. I must say this was the most bizzare encounter I ever had in retail shops. I'm afraid I won't be going back or recommend this place to others.

You say close at 10: 00, but the door was locked when I arrived at 8: 57. If you can't close the door on time, why write that time at the door?

Profiled and followed while shopping. Enjoy protecting the sunscreens through ruining someone's day and psyche. Goodbye.

London Drugs has literally everything you could ever ask for from a drug store. An electronics department, toys, makeup and hygiene, appliances, snacks, and of course, a pharmacy. Their prices are usually good, I've never had a problem with their workers, and their parking lot is done well (unlike the other side of the Northtown shopping area). I frequently shop there for a variety of items.

This is by far THEE best London Drugs (LD). I dropped off 2 prescriptions Friday, November 20 2020. Pharmacist (assistant) Julie J took the time to explain to me how to use my medications, what to do, what not to do and what to expect. Very professional and courteous lady. All the pharmacists and their assistants are just as courteous as Julie J at this LD location. One of the prescriptions was ready in 20 minutes! The other, a cream, understandably, would be ready in a couple of days. I will receive a text message when it is ready for pick up.
I was going to run some errands and come back to pick up my meds but LD was having a fantastic sale so I used my 20 minute wait, which is in no means an inconvenient wait time, to pick up a number of great finds.
I bought 2 Christmas Ornaments I recognized from last year to add to my collection I had purchased during Boxing Week 2019. Rather than mark up last year's stock (as some retail operations do) LD had each ornament still priced at last year's Boxing Week price of $1 each.
The head turban in pink only was $9.99. It was worth it but if you are the type that waits for sale then go ahead and wait. LD has a new sale every week including Manager's Specials.
The Reindeer Window Hanging was only $14.99. Again, a very reasonable price. I picked up the last reindeer but several other festive styles are available.
And Yes! LD does have Tetley's new Sunshine Tea and new Immune Boost Tea. Both were on sale. Chances are they will continue to be on sale from time to time.
No shortage of Chocolates and other treats for the holidays.
If you don't have an LD Extras card, I recommend you get one to get loads of savings texted or emailed to you. Plus after 10 daily consecutive purchases (one visit per day) you receive a $5 dollar voucher to use on almost anything (prescriptions & lottery tickets excluded). I suggest spreading out your shopping needs over 10 visits. You'll earn you $5 voucher faster. Plus LD gives you an extra $5 on your birthday.
You don't even need your card to collect visits or redeem your rewards. Once you are registered, all you have you give is your phone number when you check out to redeem your rewards.
You can place photo orders on line and pick up in store! This is great if your photo album is on a laptop, tablet, PC or phone. You will receive notification when your photographs or photograph merchandise (calendars, cards photo mugs, etc.) are ready for pick up. I, myself, have used this service.
Sparkling clean, sanitized store. Self-serve checkouts, shopping carts and baskets are sanitized after each use.
Seniors have their own morning shopping hours which gives limited income seniors the first chance to pick up great savings the day a sale starts! Check London Drugs website for details.
Be sure to check CLEARANCE TABLES well-marked when LD has them set up.
PLEASE FOLLOW THE GUIDANCE ARROW DECALS ON THE FLOOR. Nothing upsets me more then customers walking in the wrong direction. I witnessed an LD employee walking in the wrong direction. But to be fair, we all err as we are all letting our guards down and getting way too comfortable, in my opinion, with and during COVID-19. If I can follow the arrows so can you. What are you rushing towards? Your death!
Slow down and act responsibly for everyone's sake And safety.
If you can't maintain 6 foot social distancing from a customer or LD employee in an aisle, PLEASE BE PATIENT. AND WAIT AND HOLD YOUR TONGUE/TEMPER. As I said, what's the big rush?

I have been a long time customer at London Drugs and it is always a go to place of mine. Whether it is shopping or filling a prescription. Recently, i've been leaving in a irritated mood, because of one of the workers at the pharmacy. I usually would not mention names but i believe her name is Alana. She does not have any good customer service skills and has a unpleasant attitude.

Old school, easy to find, in person friendly service! Very good product knowledge by the staff. They are easy to find and stay with you as long as you need. Good luck finding someone to serve you in one of those big warehouse stores! I have always loved the London Drugs service values! And it's Canadian!

At the end of a long day, I had to shop for some cosmetics at the Northgate location. Very thankful for the advice and patience that was demonstrated in the late evening of 11/19/20 in the boutique. She handled that with grace. Very satisfied with all products purchased, that she suggested. Which is rare when shopping in most categories, never mind cosmetics. BIGGEST THANK YOU For listening! Returning customer in future. Marry Christmas and Happy New Year for when the time comes. =]

Ahmed in the photo centre is AWESOME!
My mother and I went in store today to get pictures printed (Goddess). I had initially bought frames to make sure I get the right size of the printed picture. I went in store and was greeted by Ahmed at the photo centre. He was so considerate and patient and he made sure we choose the best picture so it prints out clearly in a bigger size. He even tried to search for the goddess picture for me. When the pictures printed, he even put it in the frames for me and made sure everything is well centred! (Not to mention, the service was quick - about 15 minutes)
Even my mother was so happy with Ahmed’s exceptional service! We felt taken care of.
Even though our request was really out of the ordinary, he did his best to help us and we just couldn’t be happier!
Thank you Ahmed!

So tonight I had one of the best associate in makeup help me, her name was Fatema. Very quick to greet us and drop what she was doing to assist! Not only was she incredibly knowledgeable she was also extremely kind and made the whole visit amazing. The pharmacy workers were also very helpful but unfortunately I couldn't see a name but it was a young lady with blonde hair.

Went in to get an SD card for the camera, no staff available. Take the card to the cashier, who send me back to electronics, where there is no one around. So thanks for no help at all.

I love this store! I have been going to this location since I was a little girl and there was an actual walk in mall. They were couple doors down from the original spot of the Nut shop which now is in Northgate Centre. Your staff has always been courteous be it at Pharmacy, foods or Photo centre/Electronics. I give an enthusiastic 2 thumbs up. Keep up the excellent work!

London Drugs Northtown has been filling my prescriptions for 20 yrs. The pharmacists and pharmacy staff are top notch, helpful and they know me by name! They have even caught prescription errors made by former doctors. I TRUST the pharmacists and wouldn't go anywhere else.

I have also purchased all of my computers and related products here, and will ONLY purchase from London Drugs Northtown.

I wish I could give Northtown more than five stars!

Very friendly and helpful staff. They even call back when you leave a call back #, not like other London drugs locations.

Have tried phoning several times only to get message to stay on line, which I have for 30-45 minutes and unable to speak to customer service. I have called different stores and different times. I want to avoid making an unnecessary trip to the store in search of a certain item. A phone call can avoid an unnecessary visit to the store and possibly contact with COVID. We are encouraged to stay home, but how can we when there’s no one answering the phones. London Drugs, I thought you’d be ‘Bigger’ than that, especially in this time of the pandemic!

They said that they would price match with Best Buy and then backed out with what they said because online says it is out os stock, but we called best buy and they had it and still couldn't price match.

London Drugs is one of my go to stores. I have bought many things from many departments, never drugs though. This is another store that if they don't have an inventory item they will call other locations in the city to find the item. They also do stand behind there price matching offer. If you can show them a published price cheaper in town, either online or in a local flyer, they will match the price. Other stores offer price matching but always seem to find loop holes to avoid matching the cheaper price.

Printed a photo off of my cat to frame. One of the staff was incredibly nice and walked me through the printing process and even made sure my photo would be framed properly to center the cat because the options did not have the right framing choice.

Terrible customer service. Both female cashiers tried their best not to help me. One waited until I walked away from a frozen self check out before she went over to reset it. Literally stood there for 5 minutes and she only went over to remedy the issue when I went over and stood in line and she could ensure she didn't have to have contact with me. The other cashier wasn't much better. She seemed just as angry that she had to deal with me. Terrible rude people you have working their. After spending thousands over the years there, I will never go back. Either make sure your self checkouts work, or hire cashiers that have a maturity level that's higher than a 12 year old.

Whenever I need pictures done from my tablet or camera I have always received excellent help. I am not computer savvy yet the staff takes extra time even if there's a line up. We appreciate your knowledge and care.

I love this store. Staff is on point. Ask what isle something is in and they know. I asked 4 times for 4 different products during the same shopping trip and they nailed it each time. And dude in electronics knows his stuff.

I had a problem with a product I purchased. I was assisted by very kind and helpful staff who went above and beyond. I was presented with a few solutions regarding my problem.all in all, friendly staff and good experience.