London Drugs

Jan 13/24 Came in just to quickly browse as they were closing soon & I must say…. It’s a beautiful store & the aisles are big for others to get by, also you can find some amazing, exclusive products here. Something I don’t like is how much stuff is on lockup, but I can see why unfortunately, as I seen some sketchy people roaming in the store, which unfortunately also means the employees will be keeping a watchful eye on almost anyone & everyone. When I was browsing I randomly came across a PKG laptop case & honestly best investment & my favourite brand.

Great pharmacy team, especially Vicki, Majlinda, Joanna, and Wynsome! They are always so helpful and knowledgeable.

Today I visited this shop to buy perfume and cosmetics. The woman who works in that section is Chinese or something similar, her name starts with E, she is very rude and rudely aggressive. Whatever I touched to look at, she always had something unkind to say to me and blamed me for trying the tester on my hand and not on paper. What should she be interested in and why is it bad to try it on your own skin and not on paper, when I will certainly try the tester. Perfume smells different on the skin and different on paper. In the end, I told her that she was very rude and to get away from me, because I didn't come to the store to steal, but to buy what I needed with my money. Extremely rude woman and I will never, ever visit this store again solely because of such sellers, such as that illiterate woman.

It was amazing experience i had at this location. I was looking for a good quality compression stocking and then one of the asst.pharmacist name vicky recommend me to try the london drugs compression. And then everyone is very helpful and accomodating especially Lindsay and Linda. They help me to decide which one is better and good fit with my legs. And i must say after using the compression stocking i am very satisfied. The quality of compresion stocking they gave it to me is worth it, the fitting is perfect and the quality if highly recommended. I will definetly get more stockings with you guys. And i will recommend this to my friends for sure.

08/16/2023 while picking up an order of photos from the Southgate LD I was harassed by an employee. On my way to the photo lab I picked up some soap, deodorant and cookies, waiting to pick up the photos your staff David S.was helping another customer form BC with a passport photo for their security ID, which led them onto a hateful conversation of the homeless in Edmonton. Another staff rang through my purchase while David watched, after paying for my items I saw him staring at me, I gave him the benefit of the doubt and checked the food processor section for sales, he then followed me through the store before accusing me of theft at the front of the store in front of other customers and your staff. I gave him my receipt and the items from my bag, demanded that he count exactly what he saw me pay for. The bigot tried to offer an empty apology with a disgusting look on his face before cowardly deserting the situation and with no staff speaking up I left the building.
As an indigenous man I am disgusted by this "man" name of David S.and how this business condones such hate crimes on their paying customers by keeping such a racist employed.
You'd fire staff for internal theft, consider cutting off customers the same if you need anything to help make a correct business decision since you can't make a moral one and it truly shows your standards of operation.
Be ashamed and I hope your business fails.

(the best part is since I was picking up photos, they had my information down to my name and number)

This London Drugs is an amazing store. I was surprised at the reasonable prices. This store has everything. It is huge, but easy to get around and find what you need. Please stop by and have a look.

Do not go to this store to take pictures of small children. The whole time the photographer has no communication with the child, like a machine, not even say “look at my finger”. Knowing that the child can not hold on for a long time, shoot half way and went to talk to others. I felt all the time that the man just wanted us to leave no matter whether it is taken successfully or not. Shot for half an hour, none of them can be used. Blamed that our kid should be more cooperative. After leaving this place, I got it done MacBain downstair in 3 minutes.

Great store and frequent sales on many items. I buy online from here too. I would like to offer a suggestion - when London Drugs asks purchasers to review items bought online, an incentive (bonus LD points!) should be offered. Many other businesses do this and it does take time to write honest reviews, each with a photo or two. So people should be rewarded for doing this, especially since their reviews will influence many others to purchase as well.

I was hoping to purchase a new pair of wireless headphones today, I was there roughly 15 plus minutes. 2 associates/ management decided to watch me instead of asking if I needed assistance. As soon as I left that section, they went their own way.
Great customer service, the company I work for, people can get written up for not assisting customers

The actual drug section can be found tucked in the back corner after you maneuver through a maze of random junk.

Very disappointed that they closed the 51st Ave store. The new Southgate Mall location is a pain to access so I don't go as often. The store itself lacks character and reminds me of a sprawling Walmart.

I was at this location on December 29,2022 in the evening & received the worst customer service I’ve experienced in a while at the electronics section.
I asked a young Asian man for assistance and questions about a computer chair I wanted to purchase, he told me he would find out and come right back, and left me standing there. I stood there for 10 minutes and went back to see that he was back behind the till helping another customer! When he saw me he said someone else would help me and I had to wait in line again. Unbelievably unprofessional and rude, and I certainly won’t buy from here again.

Good selection. Years of good photo service. Most counter associates are friendly and helpful. Edit to add not loving the new location as not easy to get to, but I hope it is good for the business.

Very nice store, I enjoyed browsing, and you don’t have suspicious staff hovering over you like at the Northtown location.

Crowded aisles and shelves, disorganized, messy, and understaffed. Unpleasant harsh lighting compared to the rest of Southgate and even other London Drugs locations.

The only good thing about London drugs was that it was open until 10. And now they moved into Southgate and close at 9. So now they are garbage.

I love LD and the 51 Ave location was my fave. You could always get hard to find seasonal treats and it was perfectly dated. The Southgate location is new and shiny, but honestly feels so sterile to me. I didn’t find anything seasonal that I’d be accustomed to always finding at the old location. Like an end cap with Pumpkin Spice cookies was nowhere to be found. I know I may sound off my rocker, but it’s always what I loved most about LD was the seasonal treats. Sure hope they step it up for Christmas and bring in the special teas and Bonne Maman jams!

My review is specifically for there photo department. There program for printing off pictures is the most easy and efficient one iv ever used. When you select a picture in a serton dimension that doesn't match the photo you can move the crop on the picture so it cuts off the part you want:) and also very affordable.i only needed to ask 1 question and it was what dimension an average picture would be lol. And the staff was great! For being quick to see me and help me out. So if you are wanting to get some of your pictures printed off. This is the place to go! You can get so so maybe options of sizes so it worked for everything.

Clean, crisp, London Drugs blue looks good against the skylight and wood panel lobby area. Southgate did well in securing this new anchor tenant in this space.

This southgate location is really nice and clean. The customer service is really good, except for this blond woman with glasses who every time I go is following me through the store until she sees I'm buying something and it's extremely annoying. This time she did it even more obvious. Other than that issue, it's a very convenient location

Interesting LD location. Seemed to have a variety of electronics that other LD do not carry. Fred and friends helped me with the purchase of an old Sony mp3 player. They even gave me a discount. Thank you Fred and friends.

My second try in getting my toddler's passport photo taken, this time I tried this location and the staff were wonderful. Andrew gave us the time and space to get the little one comfortable. Duane was super patient behind the camera, waiting for the little one to look up from Youtube and snapping the picture. He also made sure he got one that would be approved by the passport office which is hugely appreciated!

I've ordered online and at the time of order the item was in stock ("only 2 left"). Payment came through successfully, I received the order confirmation. Next day I picked it up only to find out later that it was not what I've ordered and what was reflected in the invoice. I called them and was told that the item that I actually ordered is not in stock anymore, "but you can return the one that you don't like. "
Total lack of any responsibility and waste of customer's time. This location is out of my shopping list: you simply don't know how will they fulfill your order, without even letting you know about the substitute.

The new location in Southgate mall is bright and appears to have more selection than the old 51 ave location. Very nice!
The pharmacist helped me with knowledge and kindness as well.

Audrey was amazing for the customer service. She is the best, went out of her way to help me. I would go back just cause if her!

Photolab and tech crew is very kind and very patient. Made sure I was getting prompt service as well as they could. Michelle especially is awesome, brought in a film cannister i messed up and rewound all the way and despite being quite the tough feat as some of the film crimped on itself, she did not give up and got the end retrieved for me free of charge! Seems like a very patient and trustworthy team overall in that department.

I am so happy with London Drugs. Today their customer service went above and beyond. I had bought a blender 2 weeks earlier and was convinced that this would be the be all and end all. As such, I threw away the packaging. Unfortunately, there was an issue with the blender. I had my receipt, but wasn’t sure what LD could even do about this situation. After speaking with a manager, he allowed the exchange. I wasn’t sure what to expect but this made me so happy. I marched back in and bought another appliance and many other miscellaneous items. I will always return to this London Drugs because I can see they really care about their customers.

Bobby W was amazing! He was patient and really went into detail of what we need. There was another customer on the line but he really made sure we get what we needed. Will definitely go back to this store again.

Over the last year I have transitioned from getting almost all household supplies and personal care items like shampoo, toothpaste etc from London Drugs to Amazon. Its always either the same price or less but the reason I have done it is convenience. Occasionally I still go to this london drugs for rush items, advil, cough syrup etc. The last time around lunch hour NO cashiers were open with the exception of Customer service which were also processing refunds. After waiting 10 minutes in line, I put down my intended purchase and walked out. I went again yesterday to pick up something quickly and guess what.all cashiers closed except for customer service. This is around lunch and one of their busier times. Only took 5 minutes of standing in line to realize, I am never going to go to London Drugs again. THese retailers need to get on board with the concept of customer service. If it is not the retailers policy to maintain a skeleton staff and expect customers to tolerate waiting forever to give them money, then it is a local thing and this store NEEDS new management and fast. If they cant have adequate staff then more customers will continue to purchase on line and by-pass them completely. 5 years from now, our retail landscape with look much different if retailers don't change and it appears that this London Drugs is leading the race.to the bottom

After being on hold for 40 minutes to inquire about an order I had placed with the photo lab I ended up driving to the store while still on hold. Expecting it to be busy I walked into a very empty store and not one employee busy on the phone. They should also be more transparent about where the items are printed. If I had known that the items were printed in the south edmonton common location I would have my items 2 days earlier. Now I am stuck waiting for it to be shipped from a store 10 min away and going on 3 days late.