Lowe's Home Improvement
16 reviews 3421 158 Ave NW, Edmonton, AB +1 780-456-2030 www.lowes.ca/stores/home-improvement-edmonton-manning-3158 suggest an edit
12 August 2023 20:49
I bought an air conditioner from lowe’s, I don’t need it because I installed the home air conditioner unit. I gone to return it but they didn’t because it just past only one day they refused to do it. There should be some exemptions it is a big company.
07 August 2023 18:25
The workers don't work they stand around talking to each other. I was there for 30minutes n no one asked to help. Will not go there again. Worst service ever.
13 July 2023 20:35
Very Under staff! Not alot of staff does not know other stations, thats why probably other hardware store is more busy than them. Waited 30 minutes the last time I was here and same thing staff just pointing out who’s covering?
29 June 2023 22:58
Amazing Customer Service girl working in Seasonal named Kiran she gave her best and went beyond to helping us. This place and service is totally recommended.
29 June 2023 15:55
Great store, good prices, and staff are helpful.they got everything from garden backyard accessories, home appliances to construction needs.
10 June 2023 0:03
I just bought a washer and dryer set here. Greg was super helpful and made the purchase and delivery go smoothly.
30 May 2023 20:24
We came into Lowe’s to purchase a new refrigerator they gave us 15% off for a bad installation job that resulted in an insurance case they delivered our new refrigerator all dented so we sent it back they then decided to give us an additional 10% of because they wasted our time and unboxed a new fridge it sat in there warehouse till delivery day when it came again the whole side was gauged out we also sent that one back now they will not order us a new fridge until we pay another $500 cause it has to come from Calgary we ended up missing a week of work which they will not compinsate for but want more money they have our money and we still have no fridge DO NOT DO BUSINESS with Lowe’s I’ve heard from other people but decided to give them a shot this wasn’t an installation this time just a fridge that’s it and we can’t even get a nice one $3300 into this fridge with no fridge phots from the installation job no pics of fridge as we have not received
I wanted to edit we ended up at the Home Depot we’re they sold us the exact same refrigerator at the same price without a double sales tax was delivered in mint condition thanks Home Depot will not be back and there 1888 also does nothing but send you in circles
I wanted to edit we ended up at the Home Depot we’re they sold us the exact same refrigerator at the same price without a double sales tax was delivered in mint condition thanks Home Depot will not be back and there 1888 also does nothing but send you in circles
19 May 2023 19:07
In Late August 2022, I purchased a York Air Conditioner (AC) unit through Lowes from Always Plumbing. We requested a 16-SEER AC unit and told the salesperson from Always Plumbing that our house is 2375 Sq ft. He then recommended York AC model YCE and gave us a quote. I accepted this since this was what I wanted. The quote stated 14.5-16.5, which we thought was okay because 16 SEER was in the quote. The AC was installed, and we used the AC unit about three times because it was Fall already, so we covered up it for another summer.
This year we noticed the YCE unit is not cooling lower than 23oC and recently discovered that Always Plumbing gave us 14 SEER and not the 16 SEER we requested. We found that the YCE model does not come in 16 SEER and is 14 SEER at maximum. Also, Always Plumbing recommended a wrong spec that could not cool a big home like ours because they wanted to sell off the model. We learned during our findings that the YCE model is 3 tons and can only cool 1600 to 1900 sq ft.
I have called and visited Lowes several times and have requested Always Plumbing to reach out to us on the issue, but I have not heard from them. I feel cheated by both Lowes and Always Plumbing. I would not have accepted any deals from Always Plumbing without researching and finding out about the company first. The involvement of Lowes and my trust in them, which I extended to Always Plumbing, has put me in this situation. I am so unhappy and unsatisfied with their service. Please be very careful when dealing with Lowes (especially Manning Lowes). They will side with their subcontractors to cheat you even when it's evident that you have been duped.
This year we noticed the YCE unit is not cooling lower than 23oC and recently discovered that Always Plumbing gave us 14 SEER and not the 16 SEER we requested. We found that the YCE model does not come in 16 SEER and is 14 SEER at maximum. Also, Always Plumbing recommended a wrong spec that could not cool a big home like ours because they wanted to sell off the model. We learned during our findings that the YCE model is 3 tons and can only cool 1600 to 1900 sq ft.
I have called and visited Lowes several times and have requested Always Plumbing to reach out to us on the issue, but I have not heard from them. I feel cheated by both Lowes and Always Plumbing. I would not have accepted any deals from Always Plumbing without researching and finding out about the company first. The involvement of Lowes and my trust in them, which I extended to Always Plumbing, has put me in this situation. I am so unhappy and unsatisfied with their service. Please be very careful when dealing with Lowes (especially Manning Lowes). They will side with their subcontractors to cheat you even when it's evident that you have been duped.
09 May 2023 1:29
Valerie is outstanding. She went above and beyond on helping us find the specific shrubs and price matched. Saved us an extra trip to another store. She was the best customer service on the floor that I have seen. Great job
29 April 2023 14:03
Went in today looking for hooks. I am NOT a regular here, and probably was looking confused. Jo-ann was lovely, spent time with me, and made sure I found EXACTLY what I was looking for. Thanks Jo-Ann, in hardware!
21 April 2023 19:28
Does not even deserve one star. I called ahead to have a staff member physically check stock as I would have to drive over half an hour one way to get to this store. One of the few in the city with supposed stock. Staff member who picked up the phone sounded disinterested and treated me as though I was a bother. I kept calm and polite throughout the conversation while he couldn’t wait to get rid of me and brush me off like a nuisance. He claimed to look for the item, came back on the line and asked me in a hurried, frustrated tone how many I wanted. I asked for 2 to be placed on hold. He told me it would be on the hardware desk. I got to the hardware desk, it was the wrong material, in the wrong size. Despite the fact that I gave him an item number.
The employee who ended picked up where his co worker left off at hardware, fumbled about and looked everywhere but it was ultimately a futile attempt and a waste of time. He was focused on washing his hands clean of the whole ordeal. And theorizing on how this could have happened. I needed solutions. Not apologies, excuses or theories.
I decided to escalate the situation to the manager on duty. Ended up dealing with the Assistant Manager. She too would be unable to find said item. She would then go on to say that the wrong item was supposedly in the spot of the item number I gave. I doubt this very much for two reasons.
1. It was a narrow and tight spot, my item was 30” x 36” the item put aside was 24” x 48”. It wouldn’t fit vertically, and it wouldn’t make sense to lay in down horizontally as it would be unnecessarily low and would stick out onto the aisle. A potential trip hazard.
2. The compartment/shelf was empty when I was taken there. Over the phone I was directly asked how many I needed with no mention of how much stock there actually was. One would assume if there were only two items on the shelf the conversation would pick up somewhere along the lines of “I have two”. Immediately asking how many someone needs without explaining how few there are beforehand feels unnatural to say the least. Potentially awkward conversations aside, I’m expected to believe that in that tiny narrow shelf where the product would have awkwardly sat in was exactly the amount I requested. Possible, but highly unlikely.
Continuing on, I was also told that it was very similar to the item I wanted despite the size being waaaaaay off. Corrugated Plastic is entirely different from Lexan plastic panels. This statement is asinine and is not far off from saying paper towels and toilet paper are one and the same, or similar enough.
I was told that they are unable to give me something that they don’t have. Well, yeah… that goes back to why I called in the first place. I was just given empty statement after empty statement, all with hints of condescension. Canned responses referencing my frustration, with no direct admission of fault or responsibility. Offering no solution whatsoever. At this point, it became clear to me that the agenda was not customer service, it was to sweep everything under the rug and get rid of an upset customer.
I tried my best to stay calm and asked for an alternative solution. Perhaps a similar material in a similar size. I was offered no recourse or recompense.
The utter lack of knowledge and professionalism shown by all staff that day is only surpassed the indifference shown when confronted with the issue.
I have now wasted more than an hour and a half of what little free time I have this day. I still have another 30+ minute drive home. I’ve wasted gas. And worst of all, I have cancelled plans for the evening. With absolutely nothing to show for it.
The employee who ended picked up where his co worker left off at hardware, fumbled about and looked everywhere but it was ultimately a futile attempt and a waste of time. He was focused on washing his hands clean of the whole ordeal. And theorizing on how this could have happened. I needed solutions. Not apologies, excuses or theories.
I decided to escalate the situation to the manager on duty. Ended up dealing with the Assistant Manager. She too would be unable to find said item. She would then go on to say that the wrong item was supposedly in the spot of the item number I gave. I doubt this very much for two reasons.
1. It was a narrow and tight spot, my item was 30” x 36” the item put aside was 24” x 48”. It wouldn’t fit vertically, and it wouldn’t make sense to lay in down horizontally as it would be unnecessarily low and would stick out onto the aisle. A potential trip hazard.
2. The compartment/shelf was empty when I was taken there. Over the phone I was directly asked how many I needed with no mention of how much stock there actually was. One would assume if there were only two items on the shelf the conversation would pick up somewhere along the lines of “I have two”. Immediately asking how many someone needs without explaining how few there are beforehand feels unnatural to say the least. Potentially awkward conversations aside, I’m expected to believe that in that tiny narrow shelf where the product would have awkwardly sat in was exactly the amount I requested. Possible, but highly unlikely.
Continuing on, I was also told that it was very similar to the item I wanted despite the size being waaaaaay off. Corrugated Plastic is entirely different from Lexan plastic panels. This statement is asinine and is not far off from saying paper towels and toilet paper are one and the same, or similar enough.
I was told that they are unable to give me something that they don’t have. Well, yeah… that goes back to why I called in the first place. I was just given empty statement after empty statement, all with hints of condescension. Canned responses referencing my frustration, with no direct admission of fault or responsibility. Offering no solution whatsoever. At this point, it became clear to me that the agenda was not customer service, it was to sweep everything under the rug and get rid of an upset customer.
I tried my best to stay calm and asked for an alternative solution. Perhaps a similar material in a similar size. I was offered no recourse or recompense.
The utter lack of knowledge and professionalism shown by all staff that day is only surpassed the indifference shown when confronted with the issue.
I have now wasted more than an hour and a half of what little free time I have this day. I still have another 30+ minute drive home. I’ve wasted gas. And worst of all, I have cancelled plans for the evening. With absolutely nothing to show for it.
31 March 2023 4:45
Very nice, clean store. Friendly knowledgeable and helpful staff. Professional, easy to understand.
23 March 2023 23:39
Had an issue with a return gift card all staff went above and beyond to help us since card would not scan.
06 February 2023 18:24
Amazing customer service. Knowledgeable staff. I can't thank enough the 4 gentlemen who helped me and my partner find what we needed. Thank you.
27 January 2023 22:16
Have you ever wondered how customers used to return things in the 1950s well Visit Lowe's today and try to return something. You'll find out exactly how.
24 December 2022 1:28
I like this branch of Lowes as I have all of the clearance areas found and mapped in Mt. Head to find a good deal.
The loop is as follows. Enter store, turn left go thru the seasonal area (sometimes a good deal) go along side wall, where they will put the reduced seasonal items, to about the third isle. In the third isle they will put more large clearance items on the rack on the right hand side. Continue back to main walkway and look for good sales.
Where the snowblowers and lawnmowers are typically, they will sometimes replace with the blowout stuff.then turn down the isle with the pressure washers and go to the end. You will hit an end cap where there will be clearance lawnmower parts etc.
Follow me for more clearance sections
The loop is as follows. Enter store, turn left go thru the seasonal area (sometimes a good deal) go along side wall, where they will put the reduced seasonal items, to about the third isle. In the third isle they will put more large clearance items on the rack on the right hand side. Continue back to main walkway and look for good sales.
Where the snowblowers and lawnmowers are typically, they will sometimes replace with the blowout stuff.then turn down the isle with the pressure washers and go to the end. You will hit an end cap where there will be clearance lawnmower parts etc.
Follow me for more clearance sections