Lowe's Home Improvement

Simply the staff’s don’t care.they walk towards you.they avoid eye contact.you finally get someone to stop.ask the where about of things.no one seems to have a clue! Once in a while I used them for their proximity.and always end up in wasting my time.

More than once, we've experienced "clearance" prices but when you go to pay it's way higher. Always take pictures before they remove the sign and ask for the manager. This store has so much false advertisements.

I asked 3 different associates for help with varnish, with one whom had never heard of it (working in the paint dep.) and was supposed to come back with help. She never came back with help and the other 2 associates I asked, said they have no idea about paint and continued their chat together.
Customer service is hard to come by these days especially at this location.
No thanks.

Great service here the other day, went to multiple stores and was ignored until I came here

Good hardware store, but I miss the Canadian hardware stores it drove out of business. Especially Totem. Totem knew what real customer service is.

I absolutely hate having to shop here. Usually I need to shop here because they carry a good assortment of small hardware for doing repairs, but lately I'm finding that they don't keep things in stock.
That, coupled with the fact that this store is so disorganized, it drives me INSANE. You will not be able to be in and out of here for 2 items in less than 30 minutes because you'll need a staff member to help find something. They need put the item location on the website, like Home Depot. Or at least start by organizing the store in an intuitive way.
I will say that the staff here are very friendly, but unfortunately I can't lol past the general disorganization.

Very little staff. The ones that are there do not know anything. After talking to 4 people, nobody has any idea where in the store the chain link fence is. Not located in the dept that it is supposed to be. Send us to customer service and wait another 30 minutes and still waiting as I write this review. Not a good store.

About a year ago, I needed to do some home repairs. Particularly the sinks - neither of them had a release valve to snake the pipes.
When i first came to this store, the rep was the " expert " in these things. I bought pipes and fittings. I brought the old pipe so everything fits.
According to the " expert, " it should.
I bought everything I needed.only to bring it back the next day.
Today I went back because it was closer to where I was.
No one in any department.had to look for someone to help me out.
I needed plumbing tape and a new pipe to fit in the old one. I even asked the rep if he knew what i needed.yup. What does he give me.non adhesive tape.non adhesive!
The pipe was too big.wow.
I put everything back and walked out!
The rep had no clue and just pointed at items that looked like it but I knew those were not the right items.
Off to home depot.they actually know more about it than Lowes.
I'm giving it 2 stars instead of one because the cashier told me to have a nice day

The GM here is awful. Had a great guy help me at flooring and then with a price correction. Brought price correction to front to pay and the GM told me that the flooring guy was an "idiot". He was very condescending and rude to cashier too. I would HATE working under him.

Great customer service. Walk in with a SKU, they can tell you what aisle it's at. Great time saver!

Everything g is getting expensive to buy and if I needed wood to be cut the saw they have there is out of order apparently for a while so chose not to buy wood that needed cutting

We have delt there on a number of ocassions & they have ALWASYS been of good service & friendly!

Attempted to purchase a mower - website advertised 15% off regular priced items and also advertised $10 off if you sign up your email. Upon check-out, neither discount applied. Tried using the online chat help feature - was told the 15% off does not apply to online items (not stated anywhere on the website) and then was told the $10 off can't be used because I'm not allowed to stack promotions. Pointed out that there is no stacked promotion if the 15% off doesn't apply. I was then asked how many promotions I attempted to use. To which I replied 1 - the $10 off because according to the "help" person, the 15% off doesn't apply. The final response given was to pay full price for the item, then provide my order number and invoice and the $10 will be refunded back "at a later date. " All this took 32 minutes. Needless to say, my business will be going to Home Depot instead.

The staff member at the garden center yesterday provided me with a lot of information about sedum. He seemed kind and knowledgeable. Thank you!

The assistant manager “Bread” who was very rude and unprofessional who refused to provide the truck rental service to buy the lumber. We told him we wanted to buy more lumber but still refused to give service. I hope lowes take this seriously and such ASM should be trained on how to provide customer service.

One of the worst store in edmonton. Staff is not helpful and unfriendly; they just don't want to spend any time to help the customer. Avoid this store for sure!

Most prices ok, friendly helpful staff. Some items I was searching for they did not have which kept them from 5 stars

One cashier and one customer service representative for the entire store. No actual staffed checkouts all self checkout. A pretty poor experience given the wait at customer service after a 5 minute wait for a manager at the self checkout. The stuff that was there on the floor was really helpful and was doing the best they could and we're really quite friendly. No leadership to be found though I wanted to have a discussion with them

Had a good experience shopping at Lowes yesterday. I needed a piece of lumbar for shimming my new storm door and the gentleman in their lumbar division was very helpful. At the cashiers desk he asked do you have all the required screws which I forgot to get and saved me a return trip. The cashier was especially friendly and we chatted about my tattoos. Definitely my go to hardware store!

It’s a terrific place to go and get your stuff. I’m not sure what’s gonna happen when Lowes pulls out of Canada and things go back to Rona because you remember Rona wasn’t the best at being at home improvement center.

I would be still embarrassed to sell a cobalt product and craftsman product at Lowe’s when they keep changing different products to have a residual income not right

It's unfortunate the this Lowe's is so understaffed? I couldn't find anyone to help me find what I wanted. I walked the store.no luck. I'll go back to Home Depot, they are least have kind People to help.