I recently had my windows (11) replaced by LUX. Their service was over and beyond expectations starting with Graham (Sales) whose patience I tested with my many questions/changes. Jaba and his installation team provided exceptional service that went smoothly throughout the process. They were punctual, organized, took pride in their work and so much more. Jaba's attention to little details was admirable. After the installation, you couldn't tell they had been here as they left the premises (inside and outside) as clean as when they arrived. Good, old-fashioned service! I highly recommend LUX Windows and Doors and definitely Jaba and his installation team. Josh and Teryn (Office) were prompt with responses to my emails and phone calls and were very accommodating. Great experience!
Omari and his team were so pleasant and efficient! They finished the job 1 day early and truly went above and beyond while doing our job! Highly recommend Lux windows!
The entire process was seamless from estimate to install. All interactions were friendly and professional. Jeremy and his crew worked efficiently to minimize the construction disruption.
We replaced the entire house with 31 Lux hybrid windows. The windows were high quality and well manufactured with the best warranty in the market. Windows are only as good as the people installing them, and vice versa. Jeremy and his installation team did a phenomenal job. Professional, knowledgeable, tons of experience, courteous and foremost, attention to detail with each window installation. I would highly recommend these guys.
I just had my bathroom window replaced by Lux and I couldn’t be happier. From my sales rep Jackie Zelonka, the installations administrator Josh Kolba, and, of course, Tony and his team who did the actual install. It was a small job, just the one window, but I was treated with the same respect as if I was having my whole house done. I definitely recommend Lux Windows and Glass! Before and after pics!
The entire process has been stress free, from initially sitting down with John (Sales) and deciding on the windows and measurements. Never once was I pressured on anything I didn’t feel was necessary. Lux periodically sent updates on window fabrication. Then getting windows installed by Tony and Devon. The installers were kind and friendly. Above it all they kept a clean job site. They framed where needed, added insulation and sealed window frame. Even after the installation and final payment, Teryn and Angela checked in with us weeks later to set-up a service to go through all the windows and make any adjustments as required. I would highly recommend Lux Windows and Glass to everyone. Support local business!
Great installation team! We used Lux to replace all the windows and doors in our home. Ryan, Tom, and their crew were extremely professional and did a great job with the installation.
I seldom give out 5 star reviews as there is usually something that could be improved about most services. Having said that, if I could give 6 stars, I would. From the first visit by Glen to the arrival of Jeremy and his great crew, to the completion of the project and dealing with the office staff, every piece of the project was beyond all expectations. I cannot say enough good things about this company and their people. Thanks again and we will see you again the next time we need more windows done.
Tony and his crew did a great job, were well prepared and very efficient. Removed three old 36x60 inch windows and installed new windows in three hours. Excellent work.
Our experience with Lux was very rewarding and satisfying. From sales to consulting they were very knowledgable and helpful. Our front and side door installs went extremely well and the installation crew (Alex et al) were very professional and efficient. Our new doors look great.
Hi. My new windows arrived today. They are lovely. The guys that installed them were very courteous and professional. Very happy with my choice of Lux windows! Only wish the wood I purchased could be stained.
From original contact and suggestions of John the sales representative to the installation team of Ken it was a very smooth transaction. Product superior to other window companies we used previously. They were very efficient and carefully covered traffic areas as well as cleaning up after installation. Regrets.that we did not use them previously on replacement windows.
This company is destroying our condo complex. Apparently they don't know that condo owners must follow rules and Lux doesn't make sure they do. They don't know how to operate a tape measure either. Now I have to move before the property values plummet.
I had a good experience. Temo & son were very courteous. They cleaned and were tidy. This week was very very cold so I appreciated the fact that they did the work under terrible conditions.
While Lux produces great windows, it is their people that make the difference. Our windows were installed ahead of the quoted delivery date. Communication was superb and the installation team was exceptional. They patiently addressed our questions and concerns then went about efficiently and professionally completing the installation. No hesitation in recommending LUX Windows and Glass.
Great installation crew… they went above and beyond to be respectful and worked safely and efficiently. Omari was a fantastic crew boss, and his crew were amazing. I highly recommend these windows and this crew!
Jeremy and his crew did an excellent job. Their work was precise, better than we thought it could be. They left our house as clean as when they came. Thanks Lux windows and glass for a job well done.
Like apparently everyone else in Calgary last year, we needed new windows installed. With the demand so great we had to wait months for the install, but when it happened we couldn't have gotten a better installer than Ty. Ty led his team with precision, installing while also mentoring 2 team members. The team took extra time to remove very large picture windows without cutting into our brick. I truly appreciate their efforts and would like to have them be the installers on the next windows and doors we replace. Our sales rep Arun was very profession, friendly, and patient explaining all the various different options, features and functionalities. I am truly happy with all aspects of our experience with Lux and will recommend and use them again.
Bought a new house 4 years ago. Worst windows we’ve ever had in our life. Between condensation between the panes and ice build up they’ve been nothing but a nightmare. From anyone I’ve talked to they all say Lux windows are the worst. Thought these windows were made for the elements.
I used Lux windows and doors for my projects. I can vouch for the best customer service by Arun Sharma (sales Rep) who would provide best customer service time to time. Very satisfied with quality and after sales service.
We’re extremely pleased with our new Lux bay window! As well we were especially happy with their installation team. They were on time, courteous, really knew their business and it was a pleasure having them in our home. Turns out we were so happy with the product, and with the company, that we’ve booked another appointment to get another window replaced.