Excellent service. After explaining my issue with Colin, he was able to give a detailed explanation of what most likely had gone wrong. All it took to repair was a bit of plumber's putty and elbow grease. Very appreciative of the advice and guidance.
First time in this wonderful hardware store and I have to say it was a great experience, so many products to choose from and great service to help me find what I needed, no longer will I have to go to the south end of the city anymore, thank goodness for coming here!