Mastermind Toys
8 reviews Baseline Village Plaza, 222 Baseline Rd, Sherwood Park, AB +1 780-449-3155 www.mastermindtoys.com suggest an edit
02 September 2023 1:57
Our go to place for presents to give to the grandkids. The gift, the card, the wrapping. Done
30 July 2023 23:38
It’s unfortunate because the two girls who helped me when I ran in for a last second gift, due to a package arriving damaged, were fantastic.
One of the girls grabbed me a toy from an end cap display that had been tried by many kids/adults. I didn’t think anything of it at the time but once getting the toy out and using it we realized that it’s glitchy and has some deep scratches on it. When I called to ask about an exchange the “manager” on shift Tues Aug 3 afternoon, was so incredibly ignorant and lazy that it’s astounding she even holds that position.
She informed me it’s up to “managers discretion” for an exchange/return, would not provide me with the nice manager who closed and helped me on Saturday August 1st name or schedule until I badgered her for it. At first receiving responses such as “I don’t know” “I’m not by the schedule” like get off your lazy a$$ and go check, I was trying to see the same lady to make the process smoother for everybody involved. Other condescending comments such as “Well we don’t have demos” “I don’t know who closed that day” Just complete lack of any sort of customer service, considering the toys here have inflated prices I thought I’d receive better service than Walmart, next time I guess I’ll go to them and save 15 dollars on the same toy. What a terrible experience.
One of the girls grabbed me a toy from an end cap display that had been tried by many kids/adults. I didn’t think anything of it at the time but once getting the toy out and using it we realized that it’s glitchy and has some deep scratches on it. When I called to ask about an exchange the “manager” on shift Tues Aug 3 afternoon, was so incredibly ignorant and lazy that it’s astounding she even holds that position.
She informed me it’s up to “managers discretion” for an exchange/return, would not provide me with the nice manager who closed and helped me on Saturday August 1st name or schedule until I badgered her for it. At first receiving responses such as “I don’t know” “I’m not by the schedule” like get off your lazy a$$ and go check, I was trying to see the same lady to make the process smoother for everybody involved. Other condescending comments such as “Well we don’t have demos” “I don’t know who closed that day” Just complete lack of any sort of customer service, considering the toys here have inflated prices I thought I’d receive better service than Walmart, next time I guess I’ll go to them and save 15 dollars on the same toy. What a terrible experience.
06 July 2023 13:58
Much better than toysRus. A lot of variety for all age groups. I love their educational toys collection.
19 June 2023 7:31
The staff always great you when you walk in, and will always offer to help you find something.
02 May 2023 17:18
Child got a toy from here. Not age appropriate, he is way too old for it. Tags saying Mastermind on the SEALED box. Politely asked to exchange only, told no- no receipt. Yes, it was a gift. I am trying not to embarrass the person who bought the big box (size of box would be impossible to steal.) by asking for receipt since the gift is so age inappropriate. Thus, son got no toy in the end.
Sealed box sitting at home.
Would give 0 stars if I could, very disappointing "service"
Sealed box sitting at home.
Would give 0 stars if I could, very disappointing "service"
26 March 2023 10:44
Turns out if you go into the store 10 min before they close they tell you to hurry up.rude kids working here
16 March 2023 21:32
Excellent selection of toys but it would be nice if they had a bit more in the STEM area. Overall a great place to shop.
20 October 2022 1:05
This is a review of Mastermind, not necessarily this specific store.
Their inventory system is garbage. When the website says something is “in stock” in a certain store it means nothing. So don’t waste your time trying to go to a store for something you found on their website or doing the “pick up in store” option, as regularly the item is not actually at the store at all.
Their inventory system is garbage. When the website says something is “in stock” in a certain store it means nothing. So don’t waste your time trying to go to a store for something you found on their website or doing the “pick up in store” option, as regularly the item is not actually at the store at all.