So many great things to say about McBain Red Deer! Jerry demonstrated expert knowledge and was a real pleasure to deal with. McBain helped our family with a photo enlargement for a funeral service and they made the entire process hassle-free and were extremely considerate to make the final print look great! Thank you Jerry and McBain Red Deer!
I will never buy anything again in this store! BE CAREFUL! This store DOESN'T honor their return and exchange policy! After buying photography gear for years and spending over $20000 in this store I have been refused to exchange the defective camera. The seller named Jerry was lying in my face for nearly 2 hours refusing to do an exchange, first saying that they don't do the exchanges and after me showing my receipt stating "15 days to refund, 30 days for exchange" he kept refusing to do an exchange, saying that it "supposed" to malfunction like that. Or "it's not doing it anymore" when it clearly kept malfunctioning in the store as well. After long fight I got an exchange, but it cost me a nervous breakdown!
Amazing store bought my first camera here staff was amazing and helpful with all of my questions. I suggest coming to this place before looking online because you won't get the same customer service anywhere else.
I love McBain Red Deer! As a wedding photographer, I’ve been purchasing every piece of equipment and accessory from them for almost five years now. Each staff member that’s helped me has been very friendly, very knowledgable and so great to deal with. I will always purchase anything photography related through McBain and highly recommend them to everyone! Red Deer is so lucky to have this shop.
I wouldn’t try to sell anything to them, they really low balled me on a couple of high end items that were in mint condition and maybe just over a year old. This store is a great store don’t get me wrong but they don’t give you nothing for selling or trade in for in store credits. Other than that the store is great and well stocked with knowledgeable staff.