McDonald Nissan

I love bring my vehicle into MacDonald Nissan. The staff are always so friendly, welcoming and polite. The complementy car wash after a service is an added bonus!

Every time I come here, the staff are super nice and friendly, my vehicle is well taken care of. My only upset is they don’t make my vehicle anymore.

We have an exceptional experience working with the service department at McDonald Nissan. Andrew went above to help us process a warranty claim on a part that was purchased from a different Nissan dealer. From the time we arrived to a few days later when we eventually picked the car up, the entire team went above and beyond to keep us informed and get our vehicle back on the road. I would highly recommend this dealership to anyone looking for a fair group of people to work with.

Absolutely the best vehicle purchase experience I’ve ever had! Paul McDonald, himself, and John Rhode listened to my wishes and took the time to find me the perfect vehicle within my price range. Showing me a great range of options. Both were welcoming, professional, and thorough. They offered for me to contact either directly at anytime with any questions, even outside of business hours. Celine in finance was an absolute delight. She was very detailed explaining all of the warranty options and purchase procedure. I have complete confidence in my vehicle and the entire dealership. I’m delighted to become a part of the McDonald Nissan family, because it truly feels that way

I have been purchasing and servicing my vehicles at McDonald Nissan for many years, and I have made purchases and had service more than just a few times. I cannot thank Paul and the entire team enough for the professional, courteous, helpful and informative service I receive, time and time again. Every time I walk in the dealership, Paul, Norm, Archie, Celine, Rob, Kelly, Keith, Chauncey and others take time out of their busy day to answer my questions and get me served quickly and fully. Above and beyond, with every interaction. I love Nissan, but I love McDonald Nissan more. Thank-you, everyone! You genuinely care and it shows.

I recently had an exceptional experience at McDonald Nissan. The service was prompt and friendly, and the team went above and beyond by cleaning my car inside and out. They even provided me with a ride home while my car was being fixed, and then picked me up and drove my car back to me when it was ready. I was thoroughly impressed by their attention to detail and dedication to providing top-notch customer service. I highly recommend the service team at McDonald Nissan for their outstanding work. Thank you for making my visit such a pleasant one!

Continuously great service! They were running behind but made sure my vehicle was done by the end of the day which was greatly appreciated. I got good prices on new sets of winter and summer tires and was offered a free car wash the next time I come by since they were not able to fit it in that day. Of the various Nissan dealerships that have serviced my vehicle, I’ve had the best experiences at McDonald, I definitely recommend!

Went to express lane for a quick oil change on our newer vehicle. Oil change went well and they did all that is expected as fast as they could. Interaction with service advisor wasn’t as efficient. Didn’t enjoy my experience this time.

Great group of guys in the sales and service department. Costumer service is top notch. Best experience I’ve had at a dealership I think in my life. Looking forward to doing business there in the future.

First time buying a vehicle, McDonald Nissan made me feel so comfortable and helped me with everything! Thank you to the crew!

The appointment was on time.
Service was professional and executed without delay.
The technician was skilled and very helpful.

Really great job. Kelly was awesome to work with, very knowledgeable and supportive, and excited to find a deal that works for you. I didn’t feel pressured at all and I feel I made the right decision. I was able to ask many questions, learn about what vehicle would fit for me, and did not have to sacrifice any features/options for price. Kelly is super easy going, really kind, and wants you to have the best experience and make the best choice. I went with my kicks because it checked every box AND have the added bonus of an awesome dealership to work with. I’m excited to continue to work with them in the future.

Edit to add: also what car salesman gets more excited and personalized your experience than Kelly? He thought of every detail, even saving a pink sales sign for my “I just bought a car” photo. So kind!

I flew down from Fort McMurray to Lethbridge just to purchase a vehicle from Kelly. This is my second Nissan vehicle and I’ll be making the trip every time. You won’t have a better buying experience anywhere else.

Always a great experience. They helped me get my car in for it's oil change around my work schedule and brought it back all washed up. Thanks Everyone!

I took my 2013 Rogue into this dealership to get my winter tires put on. They did not come with rims, so the service department put the tires on rims for me. I proceeded to drive my car for almost 2 weeks before becoming concerned about a wobble. I realized one of my back tires was not mounted properly at all, there was a gap between the tire and the rim. After asking the service department to take a look at it when I came back in for other repairs, they told me they had checked it out and found nothing wrong. I looked again and the tire was still dangerously mounted, just as it was before. Clearly, they did not check or if they had, they did not do so properly. This was extremely scary for me, as something like this could have resulted in my car flipping and/or causing a fatal accident. They proceeded to remount my tire at no charge but then gave me a quote for the tire rod replacement - something I definitely did not need done before my tire was incorrectly mounted. The gull of them to quote me for a something that was entirely their fault is appalling. I will be taking my business elsewhere in the future.

Service team is excellent. Even though they were short staffed, they worked hard to complete my service in a timely and friendly manner.

First time having my truck serviced at McDonald Nissan. Great experience from service desk to courtesy shuttle. Always kept me up to date. Highly recommend this dealership for any service or sales needs.

The gents in Service and Repairs were very helpful, and very willing to explain what work I needed and why. I'm impressed with their candid explanations and quick work. Also the gent driving the courtesy shuttle is an absolute gem!

I just purchased a 2022 Frontier, deal completed on Friday. Had the most helpful service from an auto salesperson ever, Chauncy went that extra step to get me the best possible deal and got all my questions and needs answered, all with good grace and a big smile. Thank you for my best auto purchase experience.

Len & Carol

My recent experience with McDonald Nissan was beyond my expectation.

It had been quite a while since I had last visited the service center. Aside from recent renovations to their building, there was also a positive change to their customer service, from more open communication with me throughout my Juke's repair process to a greater feeling of being more than just a wallet. I felt like I was welcome and appreciated for my patronage. I'm happy to have my Juke back in tip-top shape with new wiper blades.

Thank you to the whole Nissan team, especially Jim and Jason. You both made the day that much better. I look forward to my next experience with you.

The gents in Service and Repairs were very helpful, and very willing to explain what work I needed and why. I'm impressed with their candid explanations and quick work. Also the gent driving the courtesy shuttle is an absolute gem!

My recent experience with McDonald Nissan was beyond my expectation.

It had been quite a while since I had last visited the service center. Aside from recent renovations to their building, there was also a positive change to their customer service, from more open communication with me throughout my Juke's repair process to a greater feeling of being more than just a wallet. I felt like I was welcome and appreciated for my patronage. I'm happy to have my Juke back in tip-top shape with new wiper blades.

Thank you to the whole Nissan team, especially Jim and Jason. You both made the day that much better. I look forward to my next experience with you.

Service dept: Very helpful with all my questions. Kept me updated with every step. Offered free car wash, when I picked it up inside was also cleaned! Much appreciated.

I had an amazing experience leasing a car here! Everyone who works there was very nice and extremely helpful. Kelly sold me my car and made the experience very great and enjoyable! We are from Calgary and drove down to get the vehicle, however, Kelly and Celine made the process very simple and were very accommodating during this sale. We were able to accomplish everything over the phone and e-mail aside from the final paperwork. Additionally, Kelly answered all of my questions and continues to answer my questions now that I have the car and the sale is over. We are so glad that we decided to buy from this dealership as everyone was so nice and it was worth it.

Absolutely Awesome Service. A definite FIVE PLUS Stars! Paul was manificent right from purchase to service to customer satisfaction. Paul's entire team was amazing - thank you to Josh (Sales), Tim (Service), the accounting team and the office/management team. The fabulous customer service, care, and compassion far exceeded my expectations. There are no words to express my appreciation and gratitude. I have been a customer to a couple of the other dealerships in town however when looking for a new vehicle this year (and considering the current crazy market) Paul soared above the bar to find the 'right' vehicle for me!
Thank you!
Cindy Ayukawa (Vander Heyden)

Purchased my first vehicle here through Kelly Blais. He was very helpful, knowledgeable, communicative, accommodating, and kind. Celine Bond in finance was also great and very knowledgeable and helpful. The whole process was very straightforward and the team here made it very easy and uncomplicated for a first time car owner. Very satisfied with my experience!

I love coming to visit the team at McDonald Nissan! Everyone is so helpful and polite. From parts and service to sales (Rob!) everyone makes me want to come back. And I will! I’ll need a new car soon and even though it’s a 2 day drive from where I live, and we have a Nissan dealer… I’d still rather drive the distance to get this kind of customer service! Thank you!

Thanks to Kelly, Dean, Paul and all the other great people at McDonald Nissan. Loving my new vehicle!

This was my first time buying from a dealership and it was an amazing and painless experience! Dean Hopkins and Kelly Blais were both professional and fantastic to work with. Neither tried to sell me anything I didn't need and they were never pushy. Kelly was an amazing salesman who gave me all the info I needed to make the best choice for my needs, I have 4 dogs and needed something large enough to fit my wild beasts. He really went above and beyond with everything! Dean got me the best deal with financing and made sure I knew exactly what I was getting and made sure I understood everything before I signed my life away. Hands down the best experience I could have asked for! If you're looking for a vehicle and aren't sure on what to buy I would recommend going and seeing Kelly and Dean at McDonald Nissan. Thank you again for all your help! I couldn't be happier.

All the guys were friendly, helpful, and clearly well educated on the vehicles they sell. Rob's service was exceptional. I was impressed how much information he knew offhand as my mother, and I bombarded him with questions. Out of all the dealerships I went to Nissan was the only one where the salesman came to drive the car with us. Also involved in my experience was Archie who I really appreciated as it was clear he wanted to ensure I got the best deal available.

Plus Dean, the finance guy bought me flowers to go with my new Nissan, doesn't get much better than that does it?

Poor service at the parts department. I called for a side mirror and they could not look up any part without a VIN. Unfortunately I was at work and did not have this information available. With any service at all they would of offered to look it up for me as the vehicle WAS sold and serviced there.

Went to the express today, no vehicles in line, they did have me in and out in in about 45 mins for just a oil change, which is a bit longer then I was expecting, still not TERRIBLE.but not great.

The price was MUCH higher then what I was told on the phone, even while giving exact specs of the vehicle via phone.

There was alot of profanity I could hear while the staff were conversing, they didn't consult me when adding things to my vehicle and charging me (washer fluid, it wasn't pricey but I would have still liked a choice as I wasn't very low).

No problem with the service just disappointed that critical wiring would fail on a 7 year old Rogue. $800.00 repair.

Absolutely the rudest person ever spoke to at a dealership
Parts department is trash and has 0 respect for customer service
She couldn’t even take the time to let me finish talking as she already hung up because “there is more customers”
I was trying to be a customer but guarantee that I will never try again!
Wish I could leave 0 stars

Great service! It was my first time taking my car in and they communicated with me throughout the process. This will be my go to moving forward!

I'd give a 0 if I could. My husband was waiting for 3.5 hours to get a oil change and tire rotation done. Only to be told after 3.5 hours that they did a inspection and balance? Initially booked on the online website so they didn't even have him on the books. Then to be told their online website doesn't work? Then fix your website AND YOUR CUSTOMER SERVICE

Can guarantee we will NEVER EVER be back.

ALSO, to have other paying customers tell reception that the dealership was VERY UNORGANIZED. Embarrassing.

McDonald Nissan went above and beyond to ensure that I was satisfied with all services performed on my vehicle as well as all interactions made with the employees. It is clear that customer satisfaction is of the upmost importance to them and I appreciate their efforts in making sure I had a smooth experience.
I love my new vehicle and am very happy with Lethbridge Nissan!

We just purchased a 2021 Rogue this November of 2021.
The process was so easy and quick, the staff was helpful and friendly.
I would highly recommend this dealership to anyone looking to buy new or used. We really loved having Tacy as our sales lady. Very much satisfied!

Always have the best service and experience when bringing my Murano in to Macdonald Nissan. Thank you to the whole team for their outstanding service.

Tacy and the staff treated us like we were buying a brand new car not a previously owned vehicle. Couldn't ask for better service.

I purchased a 2016 Ford Edge in September unseen as I live in Calgary and they made the process effortless. I messaged them at 10pm on a Saturday night and received an immediate text response. I was floored at the communication and the condition of the vehicle. It was mint and impeccably detailed. They gave detailed pictures and answered all of our questions promptly and efficiently. The finance department stopped at nothing to get us the best rate possible and were a pleasure to deal with. I would 100% recommend this dealership.

I had very prompt and friendly service at McDonald Nissan. My truck was also cleaned inside and out. Love the service team here!

Having had several very good experiences in a row with this dealership, I gave McDonald the chance to quote some new winter booties for our 2006 X-Trail and they beat the other quotes. So off we went to get them installed, plus get an oil change and a free alignment check. Sadly, after agreeing to the alignment as it was out, some terrible luck occurred involving old rusty suspension components and we were facing a rather large repair bill, plus we had to leave it there over the weekend. Bill King, our trusty service advisor, bent over backwards to mitigate our suffering. We got to drive a 2021 Rogue for the weekend and the service department manager, Kevin, helped to make things less painful for our wallet. We live in Pincher Creek, and it has always been worth the drive to get our little bus serviced here. Not that we have not supported some local shops, but since we come to Lethbridge for other reasons, we will continue to patronize McDonald Nissan when we can and highly recommend them. And no, they didn't pay me to say this!:)

Fantastic customer service. Was extremely happy. Tacy was great and Dean was extremely helpful with making sure we understood everything and all of our options. I really recommend anyone looking for a new vehicle to go see Tacy.
Troy.

I recently purchased a used truck from McDonald Nissan and because I was in Edmonton I asked the sales person if there was "ANY" cosmetic damage to the exterior of the vehicle and I was assured in was like new with no scratches, dings etc. I even had a conversation with the owner I also asked him if there was anything wrong with the vehicle, specially the exterior. Again I was assured the vehicle was like new - nothing wrong with it. I wanted to make sure there was nothing wrong as I had never bought something without seeing it first. Since I had reassurance from the owner there was nothing wrong I agreed to purchase the vehicle and they delivered it to me. When it was delivered I looked it over and it all seems fine accept later I noticed a rock chip in the front window and a 5-6" scratch in one of the rims. I contacted them and all they would pay for is to fix the chip in the window. Needless to say they don't stand behind their words! Do not buy a used vehicle from these people as they are not trust worthy and will tell you anything to get the sale.

In reference to the service department. Folks are nice enough, but the service department is clearly a cash cow for the dealership, and they milk it as such. Expect to pay Big-time $$$ on every repair. But I think it's also a Nissan issue. Design flaws on my 2004 Armada have parts constantly going, $3000+ quote to fix the heater, because every part down the line is somehow broken. Don't ever get an exhaust manifold issue, because doing both sides might cost you another 3-4 grand, and it's a common issue. Instead of dealers helping you on the costs of fixing, in hopes you might buy a new Nissan from them some day, they cash in on the Lemon they know they sell. So very disappointed. Nice truck, but I didn't buy a Ferrari. Parts should be reasonable. I have a 2005 Tahoe as well. Similar vehicles. Stuff rarely brakes, and it's cheaper to fix, because Chevrolet designed it better.

I am very happy with my experience with Nissan and especially Tacy. No pressure tactics. Answered all my questions. Made me feel they really cared about what I wanted. All the staff were great and financing procedure was not complicated. I'm sending my friends their way for sure.

Everyone at McDonald Nissan was very kind during a difficult situation. Rob, the salesman, was patient while we decided which vehicle to purchase, ensured we understood the features of the new car, and checked in after the sale. Both Darla & Dean explained the financial aspects clearly, ensuring we understood the options available. We are completely satisfied with our experience at McDonald Nissan, and are very happy with our new vehicle. Thank you!

We thoroughly enjoyed our car shopping experience at McDonald Nissan in Lethbridge, AB. Can't say enough about the knowledgeable and friendly staff who all went out of their way to ensure we found the perfect vehicle, in a non-presssured environment. Our salesperson Kelly Blais was both relatable and professional. My wife & I would highly recommend visiting this dealership, to anyone who's in the market for a new vehicle.

I bought a Nissan pathfinder from Kelly Blais, it was a big deal for me, as it was my first new car. He was the most amazing guy, super kind, super friendly.took all the time needed to make sure I was well informed on every little thing about my new suv. I would highly recommend him over and over again. Would give me then 5 stars.

Bought a new Murano from Kelly at McDonald Nissan, great service, great buying experience and we just Love the Murano

It’s easy to over or under-exaggerate the quality of service from many car dealerships but I truly had my greatest experiences on my most recent purchase from McDonald Nissan. Tacy was my amazing sales lady and was very helpful along the way! Also, Darla took care of all my financing needs and made me feel at home. Truly amazing and would highly recommend to ANYBODY looking for good service when buying a new or used vehicle!

Outstanding service, integrity and an incredible experience from start to finish! Many thanks to Paul, Rob and Dean for assisting me with the purchase of my new beautiful vehicle. I’m beyond pleased with my experience with McDonald Nissan. They really are the best! Thank you so much!

I had a excellent experience purchasing a used vehicle from salesman Kelly Blais. Being from out of town I asked Kelly to be my eyes and look over the vehicle. I have to say he was 100% honest with me and did his very best to give me a genuine description. He even worked on his day off to try to make a deal happen for me.

When I arrived for a test drive, Kelly had the vehicle and possible sale procedures prepared for me. He had gone the extra mile which really showed. He gave me his full attention (even taking his phone off the hook while in his office). I never felt any sales pressure or as though I was “just buying used” at any time during my experience. Lastly, there was a small issue found during our test drive and without hesitation they expedited the part required and had it all fixed before I was even aware there was a problem. I would highly recommend McDonald Nissan and Kelly.

It was a pleasure working with Salesman John who listened, asked questions to get clarification from me and then gave accurate information on the 2020 Nissan Rogue that was for sale. I appreciated his expertise on Nissan products which helped make the decision to purchase this vehicle.

Kelly Blais sold me a 2019 Nissan Kicks recently. He was easy to deal with and I truly believe he gave me the best deal he possibly could.the sales manager drives a hard bargain compared to other dealerships I've dealt with in the past but overall, I'm very happy with my purchase! Thanks guys.

Quick oil change. Friendly staff. They even washed my car for me. Also they have a water cooler and snacks and decent seating!

Brought my truck in to put new tires on and balance them. Shortly after I got a call that their mechanic broke a wheel stud. I figured that seems pretty hard to do but it happens. Was not happy when I was told I would get charged at full rate to fix his mistake. I took off tires by hand and torque to 110ft/lbs a couple days before and had no issues. I ended up paying for half after talking to the supervisor but I should not have to argue do this. Overall just because it's a dealership does not mean your getting better service.

My experience was so easy. I contacted them, told them what I was looking for, they got back to me the next day with options and I picked the one that will work best for me. I really appreciate them taking the time to go through all of the features of the vehicle very thoroughly so I know how to set everything up the way I want it. Nice to know they also can bring in and install accessories like ladder racks, rubber floor mats, and tons of other things you might want or need.

Both Kelly And Dean were extremely helpful and got us the best deal possible. I recommend Mcfonald Nissan 100 percent

Took my car in for warranty work, as the transfer case was leaking on my car, they were awesome and updated me about the progress, unfortunately hit a snag with the repair, no big deal, will be happy to have my car back and fixed with no issues, Service Department is awesome, especially Rob, Thank you guys, can’t wait to have my car back:) :)

Buying a car at McDonald Nissan was a wonderful experience. Keith took the time to answer questions and show me many options that were available! Dean was helpful with the financing side of things! This was a great experience in buying a new car. Everyone should experience the great service at McDonald Nissan!

Ask for Amy.
I shopped for a little over 2 months looking for the perfect deal on a used car. Looking for a good range of features, but didn't want to buy something out of my price range. Other dealerships kept pushing me into a brand new vehicles to get the features I wanted, and most were absolutely painful to get any numbers from. Amy was quick, honest, straightforward. Gave me the price sheet, didn't feed me scripted lines, and didn't ever hassle me when I needed some time to think about it.
It was a great buying experience and I hope I get to buy my next car from her.

I was so impressed with John. He was extremely knowledgeable, helpful and patient. Great all round service! Would definitely recommend and would make the 1 1/2 hour trip again. Got a beautiful Murano for a great price.

Great buying experience in July 2019 from McDonald Nissan in Lethbridge. Thanks Charles, Thanks Dean. I am proud to drive a Nissan.

Bought a vehicle from here recently. I dealt with Amy Mudri. She is hands down the most knowledgeable car sales person I have ever dealt with, and the service that her and the team she works with is phenomenal. I highly recommend dealing with Amy and all the folks at McDonald Nissan in Lethbridge.

The service department does an amazing job when it comes to customer service. Very time I've had to go in they have gone above and beyond.

I just Bought 2017 Honda Pilot from these guys and it was an awesome experience for me as I never saw the car before as I live in Calgary and there are in Lethbridge. I was scared at first since I never bought car from dealerships before, but they met my all expectations.

I would recommend everyone to give them chance if they are looking for car!

Best and honest hard working People!

Best vehicle purchase we have experienced. Worked hard to know what vehicle we wanted. The work on detailing vehicle was fantastic.

Be aware that you’ll likely be paying a higher interest rate than what they will initially quote you. I didn’t buy a car from them so I can’t speak to the quality of the final sale but I don’t like the potential shadiness or the lack of being upfront from the beginning.

Great staff, great service & friendly atmosphere. Purchasing my first new vehicle, a Qashqai, was made perfect & seamlessly with the fantastic staff at McDonald Nissan. A huge thank you to Amy, Archie, Dean & Kelly who all helped me buy the SUV of my dreams. They treated me with complete respect & professionalism the either journey & I could not be happier. I am in love with my new ride & would recommend McDonald Nissan to anyone looking to purchase a new vehicle.

This was over a year ago but I thought I should share. After checking the vin of my vehicle they saw that my vehicle was rebuilt status. The guy just started talking about how he would never buy a rebuilt and asking me why I even bought a rebuilt, making me really uncomfortable infront of everyone. I've not had a major issue with my vehicle even though it's rebuilt. It was just very unpleasant and unprofessional. Never going there for service again.

What ever you do just dont give them deposit its not refundable they will force you to buy it.
Ask me for proof.