Mercedes-Benz Edmonton West

Bought Audi Q5 last week. It was an excellent experience buying from Mercedes Edmonton West. Ahmad Naami dealing was awesome & he provided complete & honest details of the deal and helped finalize the deal in the best manner. I was so happy with services provided W.r. T price and quality. Car was in excellent shape and the price was very reasonable. I would highly recommend this dealership for buying new & preowned vehicles. Financing experience was also outstanding. Great experience and marvellous people to deal with. Salman.

Ashlee, my Service Advisor was amazing! It took a week longer than expected as we found out another part had to be ordered (not an Ashlee mistake) and they did so accordingly. Even though it took longer Ashlee promised to contact me every day.which she did. My confidence soared knowing I had a professional looking after my vested interest. Thank you so much Ashlee! I live in Riverbend and it is farther to go to Mercedes West. WORTH IT! All of my Benz friends will seek you out for their Mercedes needs! And no, I am not related to Ashlee.lol.

Greg H

We are posting this because we want everyone to know the problems of Mercedes, why we have to make this post and ended our relationship with Mercedes. We are not new customers, we have bought 3 vehicles from Mercedes since 2016 untill now.

We bought the new 2023 GLC 300 here August 2023, and it's our 3rd Mercedes. We love all the sales reppersentive and great customer service untill this happened.

FIRST, A month after we bought the vehicle, the vehicle wouldn't start for no reason. We took it in to service to get it fixed. And a few weeks later, it happened again. The vehicle didn't start and can't even lock, that means I can't even leave the vehicle for tow, I had to wait in the car, good thing that was summer time.

SECOND, From the time we bought the vehicle in August untill today December, the engine light comes on every two weeks for a few days, it actually didn't bother me with that, just we can't use the apps to start the car when it's cold out and the car feels very weak when the engine light it's on.

LAST, also the main problem and safety issues.
I was waiting at the intersection to make a left turn, after I waited till the incoming traffic all passed and make the left turn, all of the sudden the vehicle stopped / shutted off and I was in the middle of the opposite lane, good thing there was no more vehicle coming to my way or there was no vehicle behind me. Either of them would hit my car because both of them would expecting me to make the left turn completely. Also this is second time it happened. Now I'm traumatized making left turn ever since, who knows when the vehicle going to stop/ shut off again. And if I get in an accident because of that, whos responsible for that?
I took the vehicle in to do the check up again last week, and it's the 3rd time I needed to bring it in to check up/update since I bought it at August 2023 (in 4 month).

All of these problems happened still not my main concern to end the relationship with Mercedes, it's how the management reacted to me after the problems. When the general sales manager told me he is only a sales guy, and he can't doing anything about it, and started to kick me from one department to others, is it how Mercedes would solve problem like this? Im very confused. When problems comes, you have zero support or help here at Mercedes, I'm very disappointed at this.

I'm sure elsewhere will appreciate our business more than you Mercedes Benz

I bought a 2020 GLS at this dealership for my wife and my experience was very satisfactory.

Troy and Manny in particular were very helpful throughout the purchase, they are the real MVPs!

Went in to purchase a BMW X6 that they had on the lot. Must say, the staff there was awesome to deal. Big shout out to Adam in Sales and Andrew in Finance. If your planning on buying a car, i highly recommend to go see them

Heard so many horrific news about car dealers therefore was hesitant about this purchase.
. But "Manny" was exceptionally helpful, transparent and knowledgeable.
He made the purchase of my GLE 350d 4Matic easy, and I'm confident I made the right decision.
My overall experience at this auto dealership is nothing short of satisfactory.
Kudos!

Shout out to Brian, hands down best salesman I’ve ever dealt with he was very professional, he was completely honest and really understands his product. Could not have had a better experience.
Thanks again Brian

Honestly one of the easiest and best experiences in sales to date, in an industry where customer service has fallen by the waste side, both Adam and kanwal were top shelf. I’d recommend to anyone looking to purchase a new or used Mercedes to come down and speak with one of them. Thanks again guys I really appreciate your time.

Jason proved to be a truly commendable individual to deal with. We greatly valued his transparency, expertise and the genuine warmth he extended to our family. We wholeheartedly endorse Mercedes Benz West, their team and in particular, Jason. Our heartfelt gratitude goes out to you.

Highly Recommend! This dealership is amazing if you want to buy your first Mercedes Benz! I recommend speaking to Manny Martinez. He is very informative and helpful since day 1. He will meet you where you are at in terms of budget. He is also very knowledgeable with any vehicle that you may like. Thank you for everything Manny!

Amazing experience buying a GLA 250 from Dari. He took the time to understand exactly what I was looking for and recommended a perfect SUV for me. His service is 10/10 and he had my best interests in mind throughout the entire process.

I am very pleased with my recent purchase at MB West Edmonton, I inquired of a used car by email and immediately got a reply back from Dari, set up a viewing to check out a 2016 z51 Cornette, Dari was very easy to talk with and answered my questions without hesitation, he was very polite and personable to work with, as well as Faye in fiancé dept, everything came together without a hitch and am very pleased with my purchase, thanks again Dari and team,

I was dealing with Jerry at Mercedes benz west even though our deal wasn't go through because I bought something else but the customer service I got was phenomenal. I would recommend this to everyone I know.

Thanks and appreciation to Ahmed Naami. Great customer service. He took time to know our needs and want and advices us based on our needs. I never regret dealing with him. I came to buy a GLE for my wife and I ended up buying 2022 GLS450 which is exactly what I needed for my family.
In fact due to his good will and good relationship, my brother Inlaw who just went with us to the dealership ended up buying CLS53 as well. Funniest part of it is that he picked up his vehicle before us. Thanks to other staff Minh-Thu Lam. She is so awesome. Both of them really worked together.
Our transaction went smooth with no delay.

I can't say enough good things about Mercedes-Benz Edmonton West. Kanwal delivered a buying experience that exceeded my expectations.

Huge shout out to Rollie I purchased a used c43 from a second party dealership and he was right there to help me set up the Mercedes’s app. To make my life easier. If you’re looking to buy a Mercedes be sure to visit him.

We got outstanding service from the sales specialist, Nelson Moreno, who provided precious advice from A to Z, leading us to buying an amazing GLC 300 Coupe for our 20th marriage anniversary.
Thank you Nelson!
Highly recommended!

Bought a C43 AMG today and the was very impressed how well I was treated by the staff and how easy the experience was getting into my first Mercedes Benz. I had to pleasure of working with Dari and was very fair and willing to put in the extra effort to make sure I got what I wanted. Overall very happy with my experience and will definitely be recommending Dari and Mercedes Benz Edmonton west to anyone interested in buying a car in the future

I had an absolutely outstanding experience with this dealer! My salesman was Dari and he did a phenomenal job! He’s very knowledgeable and professional! He did everything while I was in Calgary! I just drove to Edmonton to pick up my new car! He made the process so smooth and easy. Thank you so much Dari! All the best

Shout out to Ahmed! Purchased the vehicle from him online from Toronto, received the vehicle today and I’m the happiest man ever! Thanks Mercedes Benz Edmonton West team!

I bought a 2021 C300 and had the best experience all around. Dari was so patient, helpful and focused on my needs. He went above and beyond to get me what I wanted. If you want the best experience here, ask for Dari. Faye was also super helpful. Shoutout to the Dari and Faye.

Dari helped us out with getting an e400 coupe and was very helpful every step of the way.process was very smooth and efficient, took under a week from first test driving the vehicle to picking it up.was also very responsive to all my questions, even on his days off. Derrick in finance was also very efficient, that was the shortest time I've ever spent with a finance manager. Wife and I are definitely happy customers and will keep Dari in mind when we look for our nexr vehicle in a few years time.

Smooth transaction and very helpful staff. Matt and the crew have given me their full attention to all my car needs. Thanks again for the great help!

As a long term Edmonton "citizen" I've seen many dealerships and have owned numerous vehicles. My recent purchase experience at Mercedes-Benz Edmonton West has been second to none. Beautiful facilities coupled with gorgeous automobiles. Staff were very courteous, efficient, and definitely aimed to please. Ben thanks for your help!

Saw the Ford F-150 on their site and looked like a trim l've been looking for. Thought I would go there and see it. I was excited to deal with them because my son has purchase 3 Mercedes there in the past 3 years or so. One is an AMG and he praised them.

Anyway, drove down there to see it, went inside and the scrawny salesboy there asked me if I needed help. I said "yes, I'd like to look at the F-150 out front there". He asked if I wanted to test drive it.

I said "no, just want to have a look. " He asked me to sit down so he could get my details. I told him I just want to look at it. He said "I can't show it to you unless I get all your details and ask a series of questions like why you are wanting to see it".

I said "we'll then I'm not interested". He replied "Ok" and I walked out.
I feel like you judged me because maybe I hadn't shaved in 3 days. I drive an expensive diesel truck and have impeccable credit. You've just made a bad judgement because not only did you potentially lose out on a sale, you won't be selling anymore Mercedes to my boy either.

This dealership is obviously judgemental and discriminatory.

Bought a C300 from Dharam who was very professional and helped me get just the car I needed. He was very transparent along the way during the whole sales process. Finance Manager Derrick was also very helpful. The team at Mercedes west made my experience one to remember and I will be telling others about it. All around great group of people at this dealership, who are seasoned veterans in the car business. Thank you.

My partner and I went in for him to purchase a vehicle and Dari was amazing. I decided rather quickly that it was time for me to upgrade as well. Dari went above and beyond to find me what I was looking for as I had very specific things I wanted. Even though I did not find something that checked all the boxes for me, there was no pressure to purchase something I was not comfortable in and Dari never made me feel like I was wasting his time. The team went out of there way to help me and made the whole experience a good one. I would highly recommend Dari and the rest of the team.

First time customers and we were treated royally. Tony took care of a few minor problems we had experienced and managed the handling of the bigger problems with promptness and utmost courtesy. Great experience!

Manny and Nathan are absolutely amazing! They took care of me from the beginning, kept me updated throughout the whole process, made sure to answer any questions I had, and have everything I needed. Their service was incredible and I truly felt very well taken care of. I never felt rushed or pushed, and can say that I am a loyal customer who knows I can always go back to them. Thank you so much for all your help and for the wonderful experience. I am loving my new car and would happily recommend anyone looking for one to come your way!

Dari (salesman) set the bar across the board for a perfect customer experience. From the moment I reached out with a brief inquiry, Dari was responsive, and knowledgeable, not only about the vehicle itself, but in walking me through the entire process. It could not have been more seamless and made the process very pleasant. Their attention to detail and my satisfaction was unparalleled- going above and beyond in every aspect!
Also a big thanks to Faye in finance, who also made this experience one of a kind.

This was by far the best dealership experience I have ever had. Ahmed was knowledgeable, no high pressure sales tactics whatsoever. I was even a little curt initially expecting the atypical sales guy pitch. Boy was I wrong. Going on a test drive with Ahmed felt as if I was chilling with a friend. Very knowledgeable and answered all questions or concerns I may have had. This experience may have converted me to the mercedes brand. I also want to make a special mention to Derrick in finance. No nonsense and straight to the point and also gave great advice in taking care of my vehicle for years to come. Certainly will be looking at mercedes whenever it comes time to change my glc300. Great job guys!

Had a wonderful experience at the west Mercedes-Benz.
Dari was great to deal with. Helped me with the test drive, went over all the features, took time to listen to me and was very good in communicating. In total, a fantastic experience. Btw my son found him very funny. 5 stars to you Dari!

Hi,

I would highly recommend Mercedes-Benz west location. The staff including management team is welcoming and friendly. They would offer a bottle of water and/or other hot/cold beverages, which I find nice gesture and courteous; not all dealership offer that. My whole experience was good and felt included in part of their team. Prab- salesman was very welcoming, friendly, genuine, informative and professional at whole times. He was helping at choosing a right vehicle and meeting my specific needs/wishes; resolved my issue (he was persistent and not giving up) which I find a rare quality in some salesmen. He explained all process in purchasing vehicle and overviewed regarding panel functions, symbols, etc, in concise and clear manner, before driving home. He made sure I felt comfortable and safe before I left the dealership. I’m happy with my GLB250 purchase. Thank you Mercedes-Benz Edmonton West team, keep up the good work!

G

My wife and I received excellent and professional service from the team at Mercedes West Edmonton. I would like to say a special thank you to Dari Mahfouz and Minh-Thu Lam who took such good care of us.
Their level of care and understanding is rarely found. We would not hesitate recommending either of these outstanding people to our friends and family.

Thank you again Mercedes Benz West Edmonton

We want to give a big thank you to Mercedes-Benz Edmonton West, specifically to our salesman Darius (Dari), who continually went above and beyond to ensure that every detail of our recent buying experience was excellent. His communication with us was exceptional and he’s an extremely personable, generally wonderful person! I would highly recommend this dealership and our salesman Dari to anyone. Thank you again!

I was looking online at a 2021GLE AMG 63 S. I ended up meeting the most obliging and courteous salesman named Ahmed. He was willing to take time out of his day to show us how to work the features of the car as this had been my first Mercedez. Overall, I had an amazing, enjoyable experience at this dealership and I definitely recommend Ahmed as your salesman if you ever visit Mercedez Benz west.

Hands down the best experience we've ever had at a dealership. Dari our salesman was fantastic, he is a very personable individual and we could not have asked for anything more. He went over every detail with us and truly cared about what we wanted. They treated us with the utmost respect. We could not have had a better experience from walking into the doors for the first time to the finance lady to the service team. The service team is truly amazing, caring and they made sure every little thing was perfect for us. Huge shout out to Omar in service for being so good to us. I cannot say enough good things about this dealership and their team!

At a young age I always dreamt of owning my own Mercedes, walking into this dealership I had high hopes of receiving superb service and was left extremely disappointed. For starters, they had told me the car was cleared and had no issues but within having the car for 2 days I was left on the side of the highway with a car that wouldn't start. After waiting nearly 3 hours a service tow truck finally came to assist. Upon dropping my vehicle off the sales manager asked me to speak to the service manager Gary who would be escalating the issue who by the way is probably one of THE worst managers I've ever encountered as he handed me off to another representative while he sat at his desk. I was told I was going to be updated along the way and never was so I was always calling for info. After all the repairs, I came to pick up my car to find out that someone had gone through my things and stolen some items and all Gary had to say was that he didn't know what to say. I will never recommend this
dealership to anyone, your better off going to the other location where they know how to treat their customers.

I had an amazing experience with this dealership, from Dari the salesman to Minh-Thu in the finance department, these interactions exceeded my expectations. They were kind and non-pushy. I didn’t feel like a dollar sign to them at any point. In fact, they worked with me to get a price that i was comfortable with for my trade in. I would highly recommend them to my family and friends.

Our experience with Dari was top-notch. We bought a used sedan from a competor's brand. Nevertheless, he answered what questions he could and made sure we were satisfied with the answers he could provide us. We felt that he and the rest of the sales staff treated us the same as if we were buying a new car. Dari even came in to work to give us delivery of the car when he should've been home recuperating from injuries sustained just a few days prior.

My wife and I had the most amazing and wonderful experience at MB West Edmonton dealership.

It took Dari Mahfouz (Internet Sales Manager) and me over a month and half to find a perfect vehicle for my anniversary gift for my wife, and Dari has been with us every step of the way from the very beginning of the journey. Dari is genuine, caring, diligent, and focus-driven, and he has been incredibly patient with us during the entire process by answering all the questions in meticulous detail. Dari has shown us what true professionalism and service excellence is about by taking client care to the next level of excellence for us. Everyone at MB West Edmonton, Dari, Mike (Sales Manager) and Faye (Finance Manager) welcomed us as a MB family and we really did receive VVIP treatment throughout the entire researching, purchasing, financing, and post purchasing processes in a most open, transparent and respectful manner, and we just felt so comfortable and at home.

We felt so warm in our hearts and we are so grateful to Dari for anticipating our needs before we even knew what we needed, and he went above and beyond to ensure that all the items in our wish list are all checked off and that we are fully satisfied with the vehicle. Dari ensured that he followed up with us after the orientation of our wonderful new vehicle to make sure that all our questions are answered – even the most ridiculous ones! Dari and MB West Edmonton with glad heart took the time to find a most wonderful surprise MB gift for my wife to help us celebrate our anniversary and to brighten her day!

I know that Dari will take care of all his clients, one client at a time, and he will always be focus driven towards ceaselessly working to help his clients. We will surely go back to Dari and MB West Edmonton, every 3 to 4 years over and over again as this is the best luxury vehicle dealership for us in Edmonton! I highly recommend Dari and MB West Edmonton to anyone searching for a great MB vehicle with an exceptional VIP services. It surely has been an unforgettable experience for us, thanks to Dari, Mike and Faye!

We had a wonderful experience purchasing our new Mercedes at Mercedes-Benz Edmonton West. Salesman Dari Mahfouz was professional and friendly. He assisted us throughout the transaction. We so appreciated the attention to detail. Dari’s knowledge of the vehicle was extensive and he thoroughly explained all the new features. We love our new Mercedes! Thanks Dari!

Jack & Rita O’Toole

Mercedes Benz Edmonton West is the easiest dealership I have worked with.we had the best experience to deal with such amazing team of professionals with an exceptional customer service. Dharam (Internet Sales Specialist) is fun, awesome, , helpful, knowledgeable and a very great sales person. He was able to find us a vehicle that suited our needs. Dharam was efficient but also made sure that everything was covered at the best price in town and provided outstanding service throughout the process. That convinced us to go ahead and sign the necessary documents. Later on, my husband and I decided to go for a different vehicle bigger than the GLA. Dharam was available even after hours to answers any questions and was willing to do everything he could to make us happy. Finally, we agreed that we were going to keep the GLA. Derrick & Minh, the financial managers offered a great service and helped with the financial process very quick and was able to secure ownership of our vehicle two days after the purchase.

We are completely pleased with our new vehicle and highly recommend Dharam and M-B West Edmonton Dealership.
Simply the Best!
Kind Regards.

Dari makes the transaction soo easy, he really got my family a great deal, we love our car, thank you so much.

Shout out to the most caring and wonderful salesman Kanwal! He went above and beyond for me, helped me out on his day off which really made me happy to have purchased my beautiful vehicle from him. A big thanks to all the other employees who were only genuine and kind to me. Highly recommend this dealership to whoever needs a new or used vehicle they are amazing.

Manny Martinez and the whole staff at this dealership is A+. We were first time Mercedes buyers and Manny took the time to explain and treated us excellent, as well as Jason Spicer and the finance people. I highly would recommend this dealer to everyone. Thanks again Manny.

We purchased a car from Niagara Falls, without ever visiting or meeting anyone at this dealership. Over the phone, Prag was very very professional and friendly and helped facilitate us getting our dream car. I’m very happy with the car. Thank you for the gifts Prag. It was the small things you said and did, that really made me want to write this review. Purchase a beautiful red 2016 Mercedes E400! - Harry Tokat and Sohail

Dari Mahfouz was incredibly accommodating - coming from out of province to buy a luxury car added challenges that he easily helped me overcome. He made it easy to check all of my boxes and found me exactly what I wanted. He then made sure it was on the lot and ready for me when I arrived. Dari was extremely thorough and detailed when taking me through all the extras on my car, ensuring I understood how things worked and all the upgrades. On the test drive Dari gave me enough time to get a real feel for my car and not once did I feel rushed. He was thorough, professional, friendly and accommodating at ever turn. I highly recommend that if you are buying a luxury Mercedes then Dari is the one to give you the luxury experience.

I visited the dealership in Heritge Valley looking to buy an SUV for my wife but was not impressed with the service so we decided to try the one in West Edmonton. The service there was exceptional with Mark being my initial contact and then Dari going over and above to make sure we got what we where looking for and so we purchased a GLE 350. Looking to buy a car visit these guys (Dari & Mark) you won’t regret it.

Mercedes West where to begin.

Honestly our very first experience was awful and very memorable and not in a good way and that was roughly 4 years ago. However we recently went back about 2 months ago and WOW. We were pleasantly greeted outside by Ben Saleh sales guy extraodinaire. Honestly Ben is a true professional and at the end of the day someone we would call a friend. Nothing is too much trouble, and Ben has been there to help with absolutely everything. We had a tire that was soft on the weekend and were unsure how to reset the warning in the computer after reinflating the tire, we sent Ben a text and within a few minutes he was on the phone explaining to us how to reset the computer problem solved. We also had the opportunity to meet the general manager Brandan while we were shopping for a new vehicle explained our previous views on the past management and sales staff and was pleasantly surprised in how Brandan dealt with our comments in regards to that. Jason who is one of the sales managers was also very helpful in getting us good value for our trade in and the final price for the vehicle that we bought. Kevin was our finance guy that we dealt with and again another exceptional part of the team at Mercedes West. Made all the paperwork and signing as painless as paperwork can be. Back to Ben, i know i'm repeating myself here but Ben is an amazing person and yes he is a salesperson but he is definitely a person long before he is a sales guy. He genuinely cares about the individual first and the sale as a secondary part of getting to know you the person and not how can I sell these people a car and just move onto the next sale. We were recently in at the dealership and he went over a few details in regards to the car again with us and then toured us through some areas of the dealership that we had never seen and that was really appreciated. Ben THANK YOU

Last and definitely not least Christine is the amazing and friendliest of people you will ever have the pleasure of speaking too. Christine is the person that you will interact with a lot when you call Mercedes and every time we call and get Christine she makes our day and will make yours too I promise. She is and absolutely amazing, wonderful genuine person and Mercedes west is lucky to have her as their front line to their dealership.

Thank you to all of you at Mercedes West for a great experience.

Ben you are our friend and sales guy for some time to come I am sure

Carl and Mel

We had a very good experience purchasing our GLE from this dealership.
Dari was our contact and he was extremely helpful and patient with us.
We drove from Calgary to get our car even though we have 3 dealers in the city and I would do it again.

Absolute pleasure to deal with! Dari is an awesome up front nothing hidden type of sales person. Went above and beyond to make sure we were happy. Faye and Kevin in the financing office made life simple and were both such a breath of fresh air. I highly recommend this dealership to anyone looking for a great vehicle.

I came in to this dealership to see a SLC 43 AMG that I had booked a test drive for. Only to be told that I'm not allowed to test drive the vehicle by myself unless I put a $1000 deposit on it first. The managers reason for this was there was another person coming to see the vehicle 7 hours after me and they didn't want to put extra km's on the car. If I'm going to spend $62,880 on a car I would at least expect to be able to take it for a drive solo so I can really see how the car is in day to day life. My sales representative was nice and professional, but the manager was something else, not to mention the manager didn't even bother to talk to me personally. Overall garbage dealership and I would never go back.

[TLDR; got upsold and delayed unnecessarily, after informing them they ended up giving me a discount - however I still haven't received what I paid for and the service lady has not replied to my emails or messages. Still hoping they can give me my replacement key that I paid for or refund me. ]

I am the type of person to go out of my way so I can put in a good word for you, and I really dislike tarnishing anyone's rep, but the service I received was simply very very bad. Hope they can improve this and are willing to rectify this issue at which point I will edit this review!

I had locked my keys in the trunk of my S-class, and they said the only way to get into the trunk was to order another key for $560. Thinking it was the only option I agreed. What they didn't mention was that there was a second option to order just the physical key for $90 which would solve the same problem, I learned this from my friend and the parts department from MB Heritage Valley. After calling back and explaining how I was upset they did not let me know about this second option that was cheaper (and quicker as the physical key actually came in before the remote key), they mentioned there was no way to cancel the remote key which was $400+.

I am very sad that they do not provide expert advice here and further, I am shocked they will not take responsibility for their mistake. It is an embarrassingly poor standard of business practice for such a luxurious brand. Currently, the best they are willing to offer me is a 15% discount, but are not willing to refund the remote key despite it being their mistake of not letting me know there was a cheaper and quicker way to solve my problem.

This is an active issue as of June 13,2020 so hopefully they will read this and address it - not just avoid it and reply to just the 5 star reviews. If they respect their reputation and reach out, I will gladly update this review.

Edit: June 15,2020
I spoke with the service manager and he helped sort this out quickly. He provided me with the option to purchase just the physical key or work out something on both. I have upgraded this rating from 1 to 3 stars as they were able to solve the problem, but it was still a headache and unnecessary stress.

Edit: July 28,2021
Changed rating back to 1. Have not received the keys yet

Edit: August 4,2021
Service manager Trevor called me back shortly after changing my review to 1 star. He promptly cleared everything up and found me my key. Came in and dealt with Natasha R.and Trevor and was a good experience, they both deserve 5 stars. Changed rating back to 3 to reflect the history of issues.

Mercedes-Benz Edmonton West is the best dealership in the city.
Absolute pleasure to deal with such an amazing team of professionals with great customer service, support and follow-up.
Dari Mahfouz is awesome, a great sales person, kind, helpful, knowledgeable and responsive. He gave us detailed orientation about the vehicle and provided us with outstanding service throughout the process.
Derrick, the Financial Manager provided us with great service and help in the financing process.
We are completely satisfied and highly recommend Dari and M-B West Edmonton dealership.
Best place to buy your vehicle!
Thank you guys!

Great customer service and follow up for my first purchase. Dary was very knowledgeable about any vehicle I was interested in.

Dari and the staff at Mercedes-Benz Edmonton West gave us a very personalized service. The buying experience was enjoyable. Dari was very professional and gave us a lot of assistance and information with the purchase of our E300. Thank you.

I had the best experience with purchasing my first GLC! Manny was so acknowledgeable, detail oriented, professional, and confident. I was so thankful to have him as my dealer to help me with all my questions and decisions. My whole experience with Edmonton West was outstanding, their GM, and finance department also made my first Mercedes purchase the best one ever. When I finally picked up my GLC that Manny helped me custom build it was everything I wished for and more. He understood exactly what I wanted and made sure to let me know everything about Mercedes vehicles. Overall, I just wanted to acknowledge that Manny, and Edmonton West went over and beyond for me and I couldn't thank/recommend them enough!

I recently purchased a car from the Mercedes Benz West dealership. I wanted to leave a review for the amazing service! I highly recommend anyone to see Prab, from start to finish it was impeccable. I want you to know what a great employee you have. Everyone else was great as well. Thank you again! See you in the future.

Super helpful staff. Special ordered a part and it came within days (originally quoted me over a week)

Just received 2021 GLC 300 from MB Edmonton West. Prab Lotey was extremely patient and responsive to answer all the questions that I had. Prab also committed to help in case I have more questions down the road. I am very glad that I chose to deal with Prab. I am also impressed by the hospitality of other staff at this location. I hope to post review comment on my driving experience in the near future.

I am extermly happy with the service provided by Alex Quinn in sales! I walked into the dealership looking for my first Mercedes and Alex was there from start to finish to find me the vehicle i was looking for! Alex and Mike the sales manager worked with me and were able to find me a car that fits my budget! I am really excited to pick up my 2020 C300 and will be back to Mercedes-Benz West!

I just purchased my 4th Mercedes, my second one from Edmonton West. My purchasing experience, as with my previous vehicle, was extremely pleasant and satisfying.

My salesman Rollie is a brilliant, efficient, and honest man. I’ve known him for 15 years and I have to recommend him to anyone who wants to purchase a vehicle safe in the knowledge that you’re not going to be pressured into something you don’t want. Rollie takes care of his customers. He has been in this industry for many years and strives to make all his customers feel like family.

Faye is another very bright and kind person in the finance department who doesn’t pressure you but provides all the information you need to know about your car and financing options etc. She has helped me with my precious vehicle as well.

Alexander is another excellent salesman that I have recently gotten to know. He’s a very bright young man and takes care to make sure his customers are happy with their purchases.

I have had nothing but pleasant experiences with the service department as well. They do their best to go the extra mile for their customers and insure that all work is carried out as efficiently as possible.

I think it’s a real testament to the dealership that they have very little turn around of staff. Everyone values their positions and their devotion to customer service.

Alex was awesome start to finish. So friendly and helpful and was easy to talk to every step of the way. If your buying a car from here go see Alex! Best guy to deal with:)

BE AEARE!
If you choose to deny their financing they'll do anything to get you and even refuse selling you a vheicle accusing you being a potential exporter, even though I never exported a car in my life.
Once I denied their financing (I have my own better option) they raised the MSRP by $5,000 and doubled the freight fee.

We're talking about thousands of dollars!

They have snobby attitude and they made me feel unwanted, not good enough, and wasted 4 work days with their false promises, just to have the deal fall apart.

Yoshi the sales manager kept telling me how can I sell those cars back and by that screw the current dealership he's working in. (I found out he was fired from a different Mercedes dealership just for what he was trying to do to me at Mercedes West Edmonton)

I'll buy my SUV somewhere else, and stay away from them.

Terrible customer service!

We bought an SUV here strictly because of the great service. They gave us a great deal and we negotiated very aggressively without them pushing us out the door. Sure, if we began to negotiate more and bounce between dealers, we’d save another $250 but we appreciated the customer service and patience.

One individual went above and beyond to get the deal done. Ehab, the sales manager was an absolute pleasure to deal with.

I’m happy to return business here anytime and they can count on us to service the car there. This is an example of what customer service is.

I have purchased new vehicles in the past and the service I was given by Manny and the staff was beyond my expectation; Manny was knowledgeable and welcoming; he made me feel like I was apart of a family rather then just a sale on a piece of paper. If you ever consider a Mercedes go see Manny; you won’t regret it.

Excellent experience. Thanks to Manny and Ehab who have been so courteous, knowledgeable, and professional that I have decided on the spot to switch to Mercedes. Not only that their sales service is extra-ordinary, but their post-sales follow up and service are distinct and great.

We bought a 2017 Mercedes Glc 43 AMG back in May for 67,800 $$ and it’s Fun suv to drive but due to changes at work we decided to sell it,
Then we brought it here to Mercedes Benz Edmonton west to get an appraisal for how much we can get for Glc then the sales manager Ehab or ihab came to talk to us and rudely offered us to buy it for 48,000! Wow that’s a big time ripoff and not just that he was trying so hard to stop us from leaving saying that’s the best price we gonna find anywhere in the city then after leaving with disappointment for how much these cars depreciation is bad
Not knowing at the time that we where getting ripped off but shortly after we went to south side Mercedes at heritage valley for second appraisal, only to find out the complete opposite experience, they came back with price of 60,000! Dollars and they Bought it from us
thank god we walked away from the so calls him self sales manager at and there scam at the west Mercedes. SHAME ON YOU

Trust me people take your hard working money to a better place like the south side Mercedes
Sunny is the guy to see

I purchased a 2015 Mercedes-Benz c400 private and took it to Edmonton West for a pre-purchase inspection which was around $420. I clearly explained to Mikayla the rep to make sure everything is checked shocks, suspension, brakes etc.the previous seller had done service A at Heritage Benz few months prior and they said brakes are 6mm on front and 4mm in rear. He was ready to discount me the cost of new brakes before even taking it to inspection. But he said lets wait and see what Edmonton West says so I agreed. Edmonton West did the inspection and mentioned 8mm front and 6mm rear and doesn't need to be changed. There story was different than Heritage Mercedes.anyways so we believed these guys and there mechanics and the seller did not budget on the reimbursement of the brakes as they didn't need to be changed. I talked to Mikayla the after they performed the inspection and she said EVERYTHING looks perfect (shocks, suspension, brakes, etc) so I buy the vehicle.drove it down to Calgary and when I got home I noticed the rear side was sagging, I didn't make of it and said ill check the next day and sure enough it was still sagging.

Long story short I had to take it in the Mercedes in Calgary and they found the rear strut was gone and needed to be replaced, the gas cover motor needed changing, the trunk button would not work on the car. (whole bunch of software needed updating) When I called and complained to Mercedes Edmonton West, that HOW can there mechanic pass all the inspections and yet miss something so big like a AIR SHOCK going bad? There answer to me was "well sir the car is still under warranty, so you can take it to any Benz in Calgary and they will fix it". OK I understand that but what if I didn't have any warranty left on my car and I had to pay out of my pocket for a new air strut and few other things they missed? That is easy over $2000 repairs. I am also not convinced they were accurate on the brake measure either, I had a terrible experience with Mercedes Benz Edmonton West. $420 of inspection and I was left to take time off work in Calgary and go take it in the dealerships multiple times to fix issues that THEY should have figured out! Bruce the service manager brushed me off and they did not take any responsibility that there technician messed up and he would not refund back the $420 for a terrible inspection job.

I am not sure how good there sales side is but I would not recommend service of this dealership to anyone as once they get your money, they don't care about you anymore!

I bought a pre-owned Mercedes and traded in my car last week at Mercedes west Edmonton. The overal experience was very positive. Manni was extremely helpful, very patient and respectful. I did have a choice, but in the end I decided to buy the car at this dealership because the way Manni and the manager Yochi treated me. There was zero pressure, Manni gave me all the time I needed and answered all my questions and concerns. I felt very confortable dealing with them. If you want to buy a Mercedes I recommend to go and see them. Also their pre-owned car goes through a very detailed inspection with a lot of warranty options, which I find very important and gives me a peace of mind.

I recently purchased an AMG GTS from Mercedes Edmonton West. My salesman, Manny Martinez, was outstanding. He went above and beyond in addressing my many inquiries and ensuring I was completely satisfied. In over 40 years of purchasing vehicles, this was my best experience. Highly recommend Manny and the team.

This is the worst service experience ever coming from a Mercedes dealership and my family has dealt with most of the luxury car brands for almost two decades! We booked a service appointment about 3 weeks ago, requested and was promised a loaner vehicle. When we got there we were told by the service advisor that there was never a request for a loaner thus none available. He wasn't apologetic and kind of implied that we forgot to book one. He didn't even try to find a solution other than offering a one way shuttle to work. He said there was no one available to pick us up after 5 to retrieve our car and we'd have to find our own transportation there. I have unfortunately encountered similar problems before with other dealers but they all tried hard to offer satisfactory solutions and appeared to care for their customers. We are totally disappointed! All the excellent work of your sales team is for nothing if after sales service is terrible

Manny was our sales guy and right off the bat, he was extremely helpful and understanding of our situation. He was able to get us the car we wanted and fought to get us a fair price on the car. Because we were coming in from out of town, he made sure to have everything done and ready for us before our appointment. The staff at Mercedes West were all so nice to work with and left us with a great impression, from the initial point of contact with Manny, to signing off on the paperwork with Minh-Thu. We’re both very happy!

Tony & Diane

The manager Ron (or Rob) is the reason I decided to move my deal to the Heritage Valley location. He doesn’t make time for clients, he made me feel like a burden and that I was not worth his time. His staff is unsure how to approach him, which makes discussions awkward. That being said there are great sales representatives at this location but this manager is literally the reason I left my deal.

I recommend going to the Heritage Valley location before coming to this location. They located my dream car (Ron or Ron said there was none available in the country until March) and they made the experience fun and enjoyable! I was treated with respect and the deal was finished up nice and fast. I highly HIGHLY recommend going to the Heritage Valley location first.

I have been coming to this dealership for service for many many years. I have to say the excellent service I got from the service department each time I bring my car in, is enough for me to consider my next car another Mercedes. Everybody is very professional, and make me feel they care about my car. Each time, the service person would sit down with me and take time to explain everything they have done, and any extra problems that they found and their recommendations. All the service people are very knowledgeable, and are able to answer questions that I ask. Communications through text are professional. I feel my car is in good hands. They also do follow ups, to make sure things are fine after the service. Each time after the service, I left there feeling satisfied.

In regards to my salesperson Rolli, he always provides excellent service to me, and my parents, and my brother. That's the reason we all keep going back!

I have to say, not all luxury car dealership provides the same level of service. Many years ago, I bought a different European luxury brand vehicle, and their service was enough for me not to get another one of their vehicle! Service counts!

Today I went in to the Mercedes Benz dealership and wanted to check out the GLS SUV. You would probably expect a 5 stars customer services from the sales associate right? Think again. Our sales representative Ben was very unfriendly and rude to us. At first he greeted us and showed us around, explained the functions of the SUV and addressed all my concerns. He offered me a coffee then when we were instructed to sit down by his table for the pricing. He asked us cash or finance right away. I asked nicely we would like to know the price of the SUV before we make any decisions, and is there any room for negotiation. He laughed at me and stated "there will be absolutely no discount as everyone wants it.the suv sell his own. " then his attitude completely change to the worst.raised his voice at us " Are you here to buy or just shop around? " We were completely shocked by his tone.my partner and i were staring at each other.wondering what is going on here? Ben continued " there will be 5000 dollars deposit just in case you want to export the car" We were confused what is the 5000 dollars deposit? Export? What export? We told him this is for our personal usage, could you please price it out. He left his desk and ignored us for like 10 to 15 mins. Finally he came back with the pricing paper, THROW it across the desk to us (not joking), didn't bother to explain the pricing at all. My partner asked what is the secure package for 799 dollars, he simply opened a drawer, grabbed a piece of paper, THROW it across the desk again. He did not bother to explain anything (not exaggerating), ignored us and playing with his cellphone. While we were looking at the price sheet, Ben suddenly asked me how long have i stay in Canada? I was surprised by his question, thinking how is this relevant for me buying a SUV, but I do not want to cause a scene in public, so I still replied him nicely. He continuously asked me where i come from. At this point, we knew he did not ask those questions out of being friendly as his tone was obviously not nice.are you being racist? Because i am chinese immigrate?

We decided to take my business else where as we were not being treated fairly. Ben did not stand up to see us go, did not say goodbye or offer any handshakes, did not give us his name card. We end up going to Lexus instead, and actually put down a deposit as well.so glad to be treated with respect.people there knows how to deal with customers. I suggest you do the same.

Updated: talked to Sales manager Andrew and General Manager Brandan seperately. They both were very apologetic for what happened to us. I appreciated their call and tried to offer a solution to make me feel better.

This was my husband's and my first experience purchasing a luxury vehicle and we had the most wonderful experience with Manny at this dealership. He was a part of our journey from first inquiry to finally taking our new SUV home and went above and beyond to take care of us. Not only did he meet our needs and answer all our questions, he offered to stay beyond his working hours to accommodate our difficult schedules so we could visit the vehicle again. He's very approachable, kind, respectful, knowledgable and very quick to respond to our messages. He kept us well informed throughout the entire experience and continues to be of assistance to us (with any additional questions) after we've purchased the vehicle. Would absolutely recommend this location, and assistance from Manny, if you're in the market for a new vehicle!