Mercer's Catering
7 reviews 13140 St Albert Trail NW, Edmonton, AB +1 780-431-0972 www.mercerscatering.com suggest an edit
03 January 2024 7:05
We had our wedding catered by Mercer's and I would highly recommend them! I honestly was feeling nervous after our tasting was cancelled and we picked up a "to go" order of samples- but we trusted the process, and everything was beyond amazing for our big day. Jyoshna and her staff were so professional and attentive. The food was both beautifully displayed, and delicious!
02 January 2024 19:49
Absolutely WOW! We had Mercer's cater for our wedding after going thru a number of 'top rated' caters in the city. None of these so called 'top rated' caters even compare to Joyshna and her team in any category. Not only was Joyshna amazing to communicate and coordinate with but she designed a fantastic menu that was able to reflect who we were as people and bring about our cultural aspects. From the tasting to the day of she and her team were absolutely fantastic. They seamlessly coordinated with the venue, ran the show, adjusted for specific food requirements and we got outstanding food reviews from each of out guest - a few are going to try to replicate Joyshna's perogies and chilly at home. Overall, we couldn't have asked for a better person to create a mouthwatering experience for our guest and us.
20 September 2023 14:52
Mercer’s catered my Grandmother Memorial Service. Everything was so fresh and delicious! Thank you Lu!
16 September 2023 0:32
The plated dinner for 140 people at my wedding was a disaster. The children's dishes did not match what we ordered, causing inconvenience and disappointment. To make matters worse, some guests were served twice while others never received what they ordered. Some dishes that were plated during our tasting were not how they were served to guests. When I confronted the catering company, they refunded me for the children’s dishes but offered nothing but excuses for every other issue, displaying a lack of responsibility and professionalism.
Not only did the catering company's performance fall short, but they also charged a premium for their services which was far from evident on the wedding day. The level of service and execution was certainly not on par with the high price we paid. It's disheartening to have invested a significant amount only to experience such a disappointing outcome.
During the wedding, my mom approached the head waiter to inquire about the slow service, as some guests had finished their main course while others were still waiting. He admitted to having lost a page of the seating chart, which explained the disarray. However, when I confronted the catering company about this issue after the wedding, they outright denied any knowledge of such a mistake. Instead, they continued to provide false excuses to deflect any responsibility. The lack of accountability and honesty in their response only adds to the list of grievances, emphasizing their unprofessionalism and unreliability.
To add insult to injury, it took an exhausting three weeks of standing my ground before the catering company acknowledged only some of their shortcomings and refunded only the gratuity (that was pre-paid), rather than proper compensation that reflects these issues. They continued to deflect and never offered a full apology or admission of guilt for their series of blunders and the immense stress they caused during and after what should have been a joyful occasion. The lack of genuine remorse or accountability is deeply concerning and highlights their complete disregard for customer satisfaction. I urge anyone considering their services to think twice before trusting this company to handle such an important event.
Not only did the catering company's performance fall short, but they also charged a premium for their services which was far from evident on the wedding day. The level of service and execution was certainly not on par with the high price we paid. It's disheartening to have invested a significant amount only to experience such a disappointing outcome.
During the wedding, my mom approached the head waiter to inquire about the slow service, as some guests had finished their main course while others were still waiting. He admitted to having lost a page of the seating chart, which explained the disarray. However, when I confronted the catering company about this issue after the wedding, they outright denied any knowledge of such a mistake. Instead, they continued to provide false excuses to deflect any responsibility. The lack of accountability and honesty in their response only adds to the list of grievances, emphasizing their unprofessionalism and unreliability.
To add insult to injury, it took an exhausting three weeks of standing my ground before the catering company acknowledged only some of their shortcomings and refunded only the gratuity (that was pre-paid), rather than proper compensation that reflects these issues. They continued to deflect and never offered a full apology or admission of guilt for their series of blunders and the immense stress they caused during and after what should have been a joyful occasion. The lack of genuine remorse or accountability is deeply concerning and highlights their complete disregard for customer satisfaction. I urge anyone considering their services to think twice before trusting this company to handle such an important event.
14 September 2023 17:20
If I could rate higher, I would. Last month Mercer's catered my wedding and we are still hearing about how delicious the dinner was. Both my wife and I have had careers in kitchens and this was the best meal we've ever eaten. Mercer's was very accommodating in dealing with allergies, and their staff were an absolute pleasure to deal with. The next time I have an event I need catered, Mercer's isn't just my first choice, they are my only. 8/5 Stars!
19 August 2023 22:59
From the maid of honor/best man at this evenings wedding catered by Mercers. Staff was friendly, very attentive, on time, and super professional. Food was lovely and tasty and food allergies were taken seriously. The staff was so considerate of even the smallest detail and made a huge effort to make the night special from beginning to end. Thank you so much!
14 August 2023 13:47
Event 27499 - 50th Birthday Party
Everything about hiring Mercer’s was awesome. Lu was very quick to put together the perfect menu, the food was expertly prepared and presented. The young man that came to set up and serve was efficient and engaged in the nicest way with our guests. Thirty people left the party raving about the evening and I will definitely plan my next get together with Mercer’s Catering.
Everything about hiring Mercer’s was awesome. Lu was very quick to put together the perfect menu, the food was expertly prepared and presented. The young man that came to set up and serve was efficient and engaged in the nicest way with our guests. Thirty people left the party raving about the evening and I will definitely plan my next get together with Mercer’s Catering.