The checkout is ridiculous. Waited for 5 minutes in line cause I was paying cash. They have one worker doing everything. Was told it was my turn to checkout only to be told to wait so the employee could help with self checkout the people behind me in line. The employee was so overwhelmed she forgot to give me back change right away. Need more employees working cash.
If you don’t mind paying high prices & doing your own checkout, Michael’s is ok. Couldn’t find staff to ask questions of, they were directing people to self checkout!
Bad shopping experience. Everything is ridiculously expensive now. They don't have bargain bins in the front anymore and the clearance section is a joke. And now they have a bunch of staff standing around watching you struggle to pay at a Kiosk instead of a cashier ringing you through. They are very out of touch with thier customer base. They are taking advantage of the fact they are the only craft supply store in the area. I have been coming here for over 10 years and I guess I'll have to find a new store if it means lower prices and one on one customer service.
I bought yarn here and i asked the employee for help and they went above and beyond helping me with different types of material, yarn weight, yarn length, hooks, and dye lots.even though i do not live close to this micheals i am always going to drive a bit extra to come here:)
I went here this evening to get some crochet supplies. Wendi was genuinely a pleasure to deal with. Very helpful and kind. Seemed to take a genuine interest in my project. I don’t often write reviews, but she is a true asset to the store!
Absolutely impressed with this store! We shop at various Michaels all the time and we decided to come back to this store for items we couldn’t find at another location. We are glad we did! Lots of stock in all areas and the layout is perfect for the way we shop. Staff is really friendly and the shelves are tidy. Great location!
Michaels is the largest arts and crafts retail chain in North America. In addition to our retail outlets, The Michaels Companies also own multiple brands that allow us to collectively provide arts, crafts, framing, floral, home décor, and seasonal merchandise to hobbyists and do-it-yourself home decorators.
Great selection and great service. I only wish the prices were a little easier on the pocket book. However, sometimes you just need to dig into the wallet…. For a little extra something for the soul.
Very clean and well organized store. Staff was friendly. Found all the items needed and then continued to browse the store. There is an extensive selection of items for every type of crafting hobby you can imagine.