NAPA AUTOPRO - L.A.D.'s Auto

They may have good customer service, but their priority seems to be billing rather than providing a positive experience. I will save you the story, I wouldn't recommend this shop.

Excellent experience! On time, on budget, no surprises. Friendly service from all the folks I interacted with. Central location is easy to access. Highly recommend.

5/5 Exceptional work at LADS, Dave, Courtney and all the wonderful staff at LADS are really friendly, honest and knowledgeable. Thank you guys for helping me anytime my vehicle is not in its best shape, I deeply appreciate it. Keep up the great work

Always a great experience at LAD’s. Samantha is always fantastic to deal with, tires were switched out seamlessly and very quickly. I always recommend this shop to anyone who’s looking for somewhere to take their vehicles to for servicing needs. 5/5!

Took my class A RV in for a safety/ break inspection the other day. The team at L. A. D. S was fantastic and honest and pricing was great. I will always use this shop if needed in the future. A+

Everything about my experience with LADs was fantastic! Quick appointment, the girls in the front were amazing, great communication, done when expected. I was in for a wheel alignment and when I picked my truck up it had been washed! Absolutely recommend!

I've been taking my car to Lad's for quite awhile, they are honest, professional and do an excellent job. Dave and his team are the best. I would never go anywhere else.

The service I received was the best from the initial phone to make an appointment to picking up my vehicle.
LADS made the whole process easy. Offering a ride to work, getting a txt on the work that needed doing, the price was fair, getting a call the vehicle was ready, offering me a ride back.
On top my van had clean mats and a wash!
Highly professional team. I will be a repeat customer!

Excellent work & service

They always keep in touch with you, to make sure thier work, is performing above standards, and if there are any questions or any other problems you may with your vehicle.

Just great honest people!

Good honest work at fair prices. They have always done good work on all my cars.
They, and Dave especially, are the reason my 20 yr old VW Passat runs so well.

AMAZING SHOP! My engine light came on in my Mercedes sedan and it accompanied a very rough idle and power loss. I hadn't been to LAD's previously but their great reviews and free shuttle service caught my eye and I dropped my car off in the morning before work. Samantha at reception was so friendly and kind and then once I was in the system, Dave shuttled me to work. Wow, Dave has to be the most genuinely nice man I've met in a long time! He was also the one who worked on my vehicle and I couldn't have been happier. They diagnosed and fixed the engine issue (closed spark plug gap) and provided me with a quote for potential work that needed to be done, but unlike other shops, they didn't go ahead with additional work until I gave them the ok! The cost was well under what I was expecting and the service was top top notch! Thank you LAD's for an amazing experience!:)

Excellent service and very customer focused I trust them and will definitely bring by vehicle to them again

For the first time - they could not definitely diagnosis what was the issue with my vehicle beyond the coolant leak - and recommended not to repair it.

Dave & his team always do an excellent job. They take the time to diagnose the issue properly and provide reasonably priced quality work.

I had L. A. D. ’s recommended to me by a friend who is a red seal journeyman mechanic but no longer in the trade. Needless to say they were exceptional at diagnosing my problem and providing a quick and efficient fix. The staff were all amazing, very friendly and honest and I am glad I have found a mechanic I can trust and rely on for all my future servicing and required work.

Was very happy with the service. As expected the dealer told me I needed a few things I really didn't. Will definitely go back.

The staff is very knowledgeable and accommodating. I have always been satisfied with the recommended repairs and service. Dealing with LAD's is very comfortable and worry free. I always recommend people take their car to LAD's.

This company came as a referral and I couldn't be happier. They back up their 'issues' list with photos to help ensure the vehicle owner is aware of what's going on. I like their communication with an inspection report texted to me and estimates before any work is done. Will absolutely continue to use this shop!

Changed the wheel bearing, did a wheel alignment, fixed some rock chips, changed rear wiper. Gave the car a wash. Friendly (on the phone and in person), clean shop. Good value. Will go back.

I couldn't believe that lucked out finding this shop! Dave and his staff are incredibly efficient, understanding of time constraints and very knowledgable. The business is very clean and modern. He got me out of a terrible auto dilemma for 1/3 what a dealership in Calgary was going to minimally charge me Although I do not reside in Calgary or even Alberta, I have told every family member and friend living in Calgary about this shop. Very trustworthy and I highly recommend!

I've been using LADs auto for years and now my son brings his car there too! Great service and great work!

They scheduled me in even when they were packed the whole day and had amazing service! Thank you guys once again!

On my 34 foot 2001 motorhome I had a transmission leak. It turned out to be 2 leaks. Dave the owner came up with an excellent lower cost solution than what a Ford dealer would have. I was very happy with the result and much lower price.

I also had a problem with my hydraulic level lifts returning too slowly. LADs figured out what the problem was and Kim did a bunch of searching and calling US suppliers and found some replacement parts a very good price!

Thank you LADs!

Lad's has never steered me wrong (pun intended!). They are honest about urgent work and work that can wait for my vehicle. The staff is incredibly friendly and I trust all the services done on my vehicle. I'd recommend Lad's for anyone who wants a trustworthy team to work on their vehicle!

I messaged LAD's at 8pm on facebook and expected an answer in the morning and yet someone actually replied and was able to fit in my mom's flex the next morning.
They even were able to find and fix a problem my mom was having for the last year or so that her regular mechanic couldn't and did it in 1 day.
I recommend LAD's based on the owner and his wonderful family but now I can 100% recommend them off of experience. They are super friendly there and so helpful. I would recommend LAD's to anyone who asks. Thanks so much for gettting Mom's car ready so we can leave on vacation tomorrow! You all rock!

I thought my first experience was bad luck and gave them a second chance regrettably, This time I dropped 3! Tires to be mounted and balanced off a vehicle and was given a 235 dollar bill meanwhile the shop down the street quoted me 125 and could do it the next day but I needed it done faster. Well I paid almost double for not even speedy service as I didn’t get the tires back till the next day regardless. Terrible value.

Fantastic - most efficient, friendliness place I have ever gone to. Have recommended my great experience

Outstanding service - dropped me off at work and picked me up afterwards.
Complimentary car wash which I was not expecting
All work done. Car inspection report was helpful in understanding any current issues and possible future repairs.

Amazing shop. Took my Ford escape in for some work with this shop. Highly recommend. They were professional, friendly, knowledgeable and kept me apprised as the day went on
Strongly recommend

Great team over at this location. They answered all my questions, provided full details on the work done and even gave my car a quick rinse after seeing some dusty days.

Best repair shop in town. We are so very proud to be a part of the Lads family. The Dansereau family operate Lads and recently they donated their time to help a person who's vehicle was vandalized for being from BC.

Always friendly and knowledgeable, I appreciate that they take the time to explain things to me in terms that I can understand.

Great service. My tires got slashed and car got keyed, probably because of having out-of-province plates and LAD's Auto and a couple other companies helped me out for free. Still can't believe it. They did such a good job and are extremely friendly and helpful. Would definitely recommend them. Thank you guys!

Smooth from start to finish. No complaints. Will give them my business again when/if required. Thanks for everything!

Watching the news and saw your business step up and help that fella from B. C. Good on you guys! The world needs more people like you. I wish you all the best! God bless

Really Great Service. Price very reasonable and I highly recommend them. Fixed tail gate, fixed sun roof where tracks had busted, Fixed the actuator in the heater behind the dash and put on mud flaps.

Great place! They did what I wanted quickly and at a fair price, and they threw in a free car wash. Very satisfied.

I brought my truck in for a routine oil change and was surprised with the level of detail and quality of service. A really nice touch is the photos of parts recommended for repair. A real bonus was the wash on my truck after the work was completed. I highly recommended LADs.

This team is very helpful and professional from start to finish! Would recommend this shop to anyone.

I was a first time customer with Lad Auto, and let me tell you what an amazing experience I had, they were able to get me in right away with a brake issue I was having, Samantha was great to deal with and her customer service was exceptional, the mechanic was very informative when I picked up my vehicle he explained everything he did to correct my issue I was having, not only did they give me a fair price but they went above an beyond and cleaned my vehicle for me! - I have never been to a mechanical shop where they take Pre and Post photos before, their level of professionalism is something I have never experienced before. I wanted to call them the next day an speak to the manager and tell them how amazing their staff and my experience was, but they are closed on the weekends, I still plan on calling and telling them. I am highly impressed with everything from start to finish, I most certainly will be returning, I usually take my vehicle to the Honda Dealer as its a newer vehicle but I won't hesitate to chose a shop now that I have been to Lads Auto Repair Shop! Best Service I have ever had! GREAT WORK!

- Shelby

These guys are great! They fixed an issue that another mechanic in Black Diamond “fixed” (but really screwed up), and charged me less than the original quote. So nice, friendly and professional! 10/10

I have had the pleasure of having work done on my vehicle at Lad's Auto, an Autopro shop. My experiences have been excellent. The staff has been well trained to be service and people oriented, although it appears that an upfront hiring process was very thorough. I like the fact that (1) I can take my vehicle there and know beyond a doubt that no sales pitch is given for extra work that may not be necessary (2) that I am treated with courtesy and respect and (3) that I come away from their shop more informed about my vehicle and also (4) that Ladsauto is a one stop location for any work on a vehicle by contolled outsourcing of bodywork, cleaning etc.
I highly recommend this Shop, including the personal attention from the front service representative, to the shop technician and the courtesy driver.

L. A. D's auto was great! Took my sons new project truck into them, they were great with suggestions, quick to find what we needed, did the work on time and within the amount estimated. I was kept informed on the progress and they answered all questions and concerns! Best place i have been in Calgary for Auto needs! Definitely will be back

Pleasant & efficient staff; job well done and on time with best tires for my requirements; clean and bright waiting area. I will refer and return!

I've been dealing with Dave and his crew at Lad's for years with all our vehicles. They've always had excellent service and are able to fit me in at times that work. I'd recommend them to anyone.

I brought my SUV in to get tires changed. The service was really good (and quick), and I will definitely be coming back.

I’ve had lots of work done at Lad’s over the years. They have worked on every cubicle that I’ve owned and they go that extra mile for you. They will continue to have my business for years to come. Very highly recommended.

Very good experience. Professional from start to finish and reasonably priced. Would recommend this company for your automotive work.

I’ve been dealing with Lad’s for close to fourty yrs.the service is great, shop is always clean. I'm always treatsed with a professional attitude. Great place.

They were very honest, professional and transparent. I didn't have any surprises. They also provided great suggestions for future maintenance with a game plan. The shuttle services is a definite plus.

After trying a few shops in Calgary I have finally found LAD’s. I’ve had multiple services done & am always left so pleased with their service. Truly 5 stars!

The whole team has helped my self and my immediate family for prompt, honest and great work. L. A. D. ’S to the rescue every time! Thanks Dave and team!