New Imperial Inn
3 reviews 5404 57 Ave, Cold Lake, AB +1 780-594-1177 www.newimperialinn.ca suggest an edit
22 September 2023 4:41
The manager here claims that her weekly rate is 376$ and her monthly was 1000$. I rented night to night without realizing and by the time I found out she refused this option to me as I had 2 small children and 1 baby. She claimed that she didn't care that I could not get this deal and said that I should be grateful that she isn't charging me extra for a baby. So this is FALSE ADVERTISING.
The housekeepers did not clean my room properly at all and left it messy. Then continued to get annoyed when I went 3 times that day for housekeeping.
There is obvious drug users staying here and I have seen management and the employees treat them better then families. 1 lady that was staying there walked into my room and took my baby away from her aunts arms while I was busy talking to the front desk staff. And as i was checking out, the manager refused to give me my refund (because my original bank card was lost, so i had to replace it.) The manager lady was so mad and tried to refuse my deposit return. She told me to go get a letter from my bank stating what happened. And even the bank teller thought that her request was very unusual. I refuse to do any more business here. They are unlike the old owner.
The housekeepers did not clean my room properly at all and left it messy. Then continued to get annoyed when I went 3 times that day for housekeeping.
There is obvious drug users staying here and I have seen management and the employees treat them better then families. 1 lady that was staying there walked into my room and took my baby away from her aunts arms while I was busy talking to the front desk staff. And as i was checking out, the manager refused to give me my refund (because my original bank card was lost, so i had to replace it.) The manager lady was so mad and tried to refuse my deposit return. She told me to go get a letter from my bank stating what happened. And even the bank teller thought that her request was very unusual. I refuse to do any more business here. They are unlike the old owner.
21 August 2023 21:53
A very thoughtful and friendly Filipino couple check me in.
I think they are the managers or owners.
They are very nice and friendly.
The room is huge, fridge is full size.
Its not a brand new motel bet its very nice and clean.
I like the slightly retro yet classy and clean building.
Thanks for staying late to check me in Tyia and tito
about &1000 cheaper for my 24 day stay compared tot the new big chain places, but id choose this place every time.
I think they are the managers or owners.
They are very nice and friendly.
The room is huge, fridge is full size.
Its not a brand new motel bet its very nice and clean.
I like the slightly retro yet classy and clean building.
Thanks for staying late to check me in Tyia and tito
about &1000 cheaper for my 24 day stay compared tot the new big chain places, but id choose this place every time.
27 September 2020 0:25
Very friendly staff. I felt welcome and comfortable. My room was very clean and cozy. I will definitely stay again.