New West Luxury Homes - Office

We visited their show home at watermark and discussed possible options of building a new home and have had a fantastic experience with Jim and Ron, the New West team at Watermark. They are extremely welcoming, respectful, accommodating and are willing to work with us to provide us the best quality product. I strongly recommend New West to anyone considering building a new home.

*In response to the owners reply.
You have already wasted a great deal of my time, my wife's time and my parents time and I have no desire to speak to Ron further. Perhaps dealing with clients properly the first few times you meet them will prevent negative reviews.

Horrendous, the owner Ron is the epitome of unprofessional as is his entire staff. Spend your money elsewhere with far fewer headaches. Avoid these guys at all costs. Ron dressed like a teenager for every meeting we had and is the most disorganized owner I have ever encountered. If I could give you a 0 rating I would.

I have had the pleasure of working with New West for 3-4 years and can’t say enough great things about New West Homes!
As a sub-contractor I have witnessed the homes built from the concrete to the last days before possession.
Proud to say I am lucky enough to be included as part of the New West team!
Keep up the great work N. W

I have had the pleasure of collaborating with the New West team for many years and have personally known Ron Butler for over 25 years, previously as a co-worker in the home building industry.

I appreciate and have experienced firsthand how Ron’s core family values carry forward in his approach to leading and caring for his team. I was fortunate to witness many New West customers take possession of their dream homes and experience their excitement and the gratitude they had for Ron and his team.

I will always consider myself a loyal supporter of New West and appreciate the genuine team that always has their home buyers best interests at heart.

We built our House with New West. They have built our house with top quality, attention to detail and most human way possible. They were not like other builders around corner, who tried to make money from every single request you had with change orders. Throughout the process (Design-Selections-built), they are very accommodating. They give you right advise which saves you real money. We went to them through referral, not from just one but 2-3 families who built their houses with them.
Negotiating process can be little intensive like any other big ticket item purchase for a family because lots is on stake, but once you past that design and built is a breeze. The field team (Mike Steiner) and contractors are top quality.

Recommend New West to anyone.

You'd have to be crazy to want to do business with New West. They have stiffed countless trades in the Okanagan and burned more bridges than you can ever imagine. Ron Butler is not a man of his word, will not follow through on anything he says, especially if it involves paying you or taking care of deficiencies. Buyer beware. There is a reason there is so many bad reviews online.

New West has beautiful show homes and great attention to details throughout there new homes. Staff is friendly and knowledgeable. Keep up the great work.

What an unpleasant experience dealing with the owner, couldn't get a straight answer if I tried and they keep pushing you to put down a deposit without having the answers you need. I suggest you re-examine how you treat people and focus on organization.

We have never been treated so poorly by anyone before. Perhaps it was because we are darker skinned, but we were treated so poorly at their show home in Watermark. They barely let us in their door and rushed us out in under 3 minutes. The absolute worst customer service by both representatives, which I later learned, were the owners of the company.

Your energy and how you treat people means a lot. I would never recommend anyone to visit or work with this extremely rude and probably racist company.

C Mac has been working with New West for the past year as their mechanical contractor. We have found the office is extremely easy to work with and they are very organized on site. Highly Recommend!

Suppliers and Subcontractors BEWARE!
Get your money upfront
Or you'll be going to small claims