I got a great deal on the truck I wanted! I would definitely tell anyone I know looking to try Nor-lan! My Beast is everything I wanted and the price point was amazing!
Had such an amazing sales experience with Brett Lauder! Not our first vehicle from Norlan. Each and every time great and service department is amazing too! Fantastic that you can do drive thru oil change saves so much time!
10/10 would absolutely recommend this place to anyone looking to buy a vehicle I just bought my dream car about a week ago and I had such a amazing buying experience dealing with Brett he was super helpful and respectful to any questions I had im not from grande prairie so during the buying process Brett kept me informed the whole time from the moment it was ordered and the moment it showed up at there dealership which was super helpful and awesome and Cody the finance person I dealt with was also super helpful and great dealing with when doing the Paperwork and such Would definitely recommend anyone to go Nor Lan super pleased all around!
The fob on the wife’s Cherokee recently stopped working. I called the service department and Marsha was eager to assist me. Got me in the next morning and within 15 minutes I was out the door Another stellar performance by the Staff at Nor-Lan.
Enjoyed my experience when dealing with my salesperson, Patrick. Really felt like my time mattered and it wasn’t just another sale. Very happy with my new vehicle and the follow up service. Would certainly buy here again.
This is the third vehicle I have purchased from Nor-lan. I have only good things to say about the experiences I've had in dealing with them. Ty and the team are fantastic. They found the vehicle I was looking for and brought it to Grande Prairie for me. No hassle, no bullsh#t, just great customer service. I even bought Lifetime oil changes for my wife's new to her vehicle and she didn't even buy it from Nor-lan. Why deal with anyone else! Update: Dec 1st, 2023 Last night as I was coming home, the engine light came on on my truck (2020 f150) that I purchased at Norlan around 7 months ago. It was too late to make any appointment anywhere so I stopped at the ford dealer at just after 7am to see if they could scan my truck and let me know if it was serious or not. They told me no one was available to do that for an hour and a half. So I left and went to Nor-lan and the nice gal in the oil change bay told me to bring my truck in and SHE would go get a scanner. She plugged it in and found the code and told me what it was. Nothing major. She cleared it and told me if it happened again to come back. I thanked her and told her that her customer service is why this is the third vehicle I have purchased from Nor-lan. WELL DONE!
Leilani was a fantastic help getting our truck in, she went above and beyond to make sure all our truck needs were taken care of! And had our truck back to us in very little time! She also had us in a loner for the few hours our truck was in the shop. Leilani was very pleasant to deal with! And took our concerns very serious. Will definitely recommend her to everyone!
The staff at Norlan were great to deal with for the purchase of my Jeep Grand Cherokee. They answered all my questions and made the buying process extremely easy, despite the fact that I am from out of town. Would definitely recommend Shenif and his team.
Had a major break down with my Ram and Marsha in service was very kind about everything and after some consultation referred me to Dominique in Sales. Awesome chick! Super helpful and went above and beyond to find me a gorgeous new Ram. The sales manager Shenif was fantastic as well. I dealt with him 7 years ago with my first Ram. And then I went on to meet Harsh Heer in financing.great guy too! Will definitely recommend NorLan for anybody! Thanks so much everyone! I love my new wheels!
Service Department was very professional and knowledgeable. They repaired a sensor at the front of my truck very quickly. Also communicated to me on the progress of the repair.