Oil Country Towing

Had a really bad experience with these guys. First off, the lady I talked to on the phone was very aggressive and didn’t seem to be wanting to take my business. After requesting for a truck to come grab my holiday trailer, that was stuck on the side of henday and Calgary trail off ramp in rush hour, I was told it would be a four hour wait. I ended up waiting three and a half hours to then get a call from the same lady from oil country towing, to tell me they weren’t coming for me anymore. Truck broke down and they didnt have another. There was no recommendation for another company, or even a effort to try and find me another truck. Just, you are sh! + out of luck and we ain’t coming. I ended up finding a flat deck truck to come and get me. Took a total of 6 hrs to finally get a tow. Very frustrating, and I wouldn’t recommend these guys to no body.

My son parked where he should not have parked
Oil Country messed up and towed his vehicle by the drive axel or something because when he tried to pick it up, the automatic transmission was mush. Not working.
Don, the owner said he would take it to a transmission shop and have it fixed
They called him and told him it was ready to be picked up at their yard
So he gets there and nothings been done.
Now they tell him (without his Dad around because Don and Chris are cowardly)

So I guess they don't mind taking money from people because they told him to take them to court

Right

A lot of good that does to a youg guy trying to make a go of it

Shout out Lindsay! Pulled our truck out like it was nothing when the competition couldn't and was super polite while doing it

Great service from the Dispatcher who stayed in contact with me, to the friendly and efficient person, Matthew who pulled my car out of the deep snow in a ditch! Reasonable cost even though it was late in the evening. Hope I don’t need their services
again soon but if I do, I will be calling this company!

Thank you,
Got stuck in snow. Your team is amazing, from the initial call to the pullout professional and very helpful. It was one of those crazy days that days your team made so much better. Literally was on the edge and of the road and nerves. Appreciate it.
Cheers

I called this company to see if they had towed my vehicle. The lady took my car info and said they did not have my car. Now terrified my car might have been potentionally stolen I phone the police who happily tell me OIL COUNTRY TOWING has had my car for hours. I was lied too so my car could be detained longer so I would be forced to pay a higher rate. The lady who works over night gave me 3 different prices when she gave me the quote it was far less than what she had said but she still tried charging me more $300 more so she took the quote and crumbled and ripped it from my hands. (I have attached a photo of this). Clearly a sketchy company, AVOID AVOID AVOID!

Very dishonest business practice and have horrible front desk staff, the guy lacked basic common sense and communication skills. Stay far far away from this sketchy place.

Vehicle was towed even though I was in a registered parking spot with valid proof and a receipt. These guys are absolute trash, steal your property, refuse to acknowledge being 100% wrong in their actions, have no desire to rectify, and charge insanely absurd amounts unjustifiably to fill their pockets after unlawfully taking your property without consent or notice. Disgrace of a company.

Our vehicle broke down recently late in the evening and we finally reached a towing company, which happened to be Oil Country Towing. The dispatcher, Jessi, was great and professional. The driver, Rahall Rahall, was professional and kind. He made sure the vehicle was secure at the repair shop and made sure we got home safely. What could have been a negative experience was instead one that was positive and certainly fulfilled the mission statement of the company. Many thanks to Jessi and Rahall for the kindness and great service we experienced! We would certainly recommend Oil Country Towing.

I dealt with Rahall yesterday, after a man completely destroyed my engine by not doing an oil change properly; causing my vehicle to set on fire. I lost one of the last vehicles on earth of that make with that low mileage on the engine. Though the oil company that caused the vehicle fire now owes me money, I was devastated since it is a vehicle that I can never replace it was rare to find them with an engine in such good condition. I am a collector of vehicles in the future and no money could replace the loss of any vehicle to me, especially this one. I was heart broken, but Rahall understood my situation and was very considerate and helpful. His towing skills were amazing considering the angle of my apartment parking space where I needed him to place the vehicle.

I have always enjoyed oil country towing and found their service to be an excellent price. This company deserves nothing, but 5 stars. If only I could have had someone changing my oil who had the same customer service that Rahall has, I would have never had any issues with my vehicle.

Worst experience with them. They towed my car from private property after their working hours (after 5pm) I didn’t mind. It wasn’t without any issue but when I called them to pickup my car they asked me to pay $336 as they said that they are closed but while closing they could tow anyone’s car lol. On the very next day I have been there, the lady at the front was very rude. She asked me to pay $325.50
I noticed that they charged $105 for two days parking including gate fees and etc without any reason.
I’m agree with everything but I was ready to picked up my car on the same day so why would they charge me without any reason. I asked the same question to the lady too.
Very unprofessional people don’t even want to hear this name again.

I used this service yesterday night and they dispatched Rahall Rahall he is a great operator and he pulled us out of the rut we were in, I bet if it was anyone else they wouldn't have been able to he's a great guy very nice, hard working and very safe, 10/10 I would recommend to ask for him if you use these guys

Despite having had someone put gas mixed with oil in my gas tank and having been stalled in front of a school! After the police parked both in front and back of my vehicule within a centimeter of each bumper! I found myself in the unfortunate situation where I could not pay the 180 dollar tow and so as part of the organized "setup" my car was impounded to this location. After another dilemma of trying for three days I managed to scrape together the money to buy my vehicule back "which is my main source of income during these times" but after paying a small fee of $530.00 I was still left to figure out how to get my car running and usually the story will have to get better so basically I worked on the vehicule right outside the building in front of the establishment on a Sunday.
Not only did I not get it started but, I was never given a hard time the whole day for having it parked in front. I didnt give the place a scrap yard feel with car parts scattered everywhere so I did my effort to be as invisible as possible, but also this is probably the most polite service as well as understanding, sympathetic, warm hearted employees that as the time became midnight they actually decided to give me a tow to my house for no charge. This is potentially a game changer in my opinion given the universal record that tow company's have internationally. From "cut throat" to "compassionate" thanks Jesse at Oil Country. I needed that to maintain my sanity.
I finally got the car started and I will be paying it forward.

Oil Country managed to make a bad day unbearable. Stay FAR away from this unprofessional company. I got in an accident on HWY 2 and I was stranded in -25 weather. My car was blocking traffic, with cars swerving by on an icy section. I called oil country and they informed me they were not available for 3-4 hours even after I explained I was blocking the passing lane of HWY 2. Once the cops showed up, they called oil county and low and behold they weren’t too busy after all. I called 3 different scrap car buyers and two of them told me they refused to work with oil country because they are crooks, and this is coming from scrap car buyers. After arranging a time with AJ to meet oil country at the impound lot I waited for 25minutes before tow truck #21 arrived. I spoke to the man and he told me he didn’t know who I was, and he refused to help me. I called AJ back who told me someone would be there in 15minutes, 40minutes after our arranged time. When I finally was helped, I was charged an outrageous fee of 50$ for my car to be moved into the lot and 75$ for it to be moved out on top of the hefty towing fee. All in all, a frustrating and painful experience working with this disorganized company. A cash grab preying on powerless people. I wish I could give zero stars.

Oil Country Towing provided quick and professional services. I received confirmation photos when my vehicle was dropped off at the service center that was closed for the night. I would highly recommend them!

Cody C provided careful excellent service by delivering our motorcycle home. He was polite, professional, and extremely careful removing the bike from the flat deck truck. He took extra care in padding and protecting the motorcycle from the elements.
Thank you Cody for the care and courteous service yesterday.
Sincerely, Greg Clarkes-Edmonton

The Receptionist was very nice and understanding she made me felt really comfortable while I was dealing with her

Quick and professional service! The only company we call when we are in need of a tow or break in!