OK Tire

We needed a tire repaired on our way home from Fairmont to Edmonton. Michelle went out of her way to help us out. Cody worked on our tire efficiently and we were on our way in two hours. So thankful for the amazing service. Highly recommend!

Called to get new tires for my business truck. I was on the phone with Lauren, and got tire suggestion, quote emailed and job booked the next morning. This all happened in about 3 minutes. Thanks Lauren, efficient service and the tires are a world of difference.

I wish I had read some of the reviews before because as so many already wrote in the reviews the same incident happened to me. The 1 star rating doesn’t even do justice.

I dropped of my car for a winter tire change. The ladies on the reception desk were all for no specific reason unfriendly, unwelcoming and condescending.
They signed me up for the tire change and mentioned it is a 48 hour turn around nowadays as it was first come first serve basis. Totally understand that and respect the fact that it may take a while when the entire town needs their tires changed.
On 2 day of waiting and having the car parked outside their shop, they called me stating they are refusing to change my tires over because I did not purchase the tires from them. I was completely perplex over the phone and asked why? The manager, again was very condescending and mentioned that I should have purchased the tires from them and not from someone else like Canadian Tire (btw did not purchase them from Canadian Tire). I mentioned regardless of where I got my tires from, they are a tire shop (their name is “OK Tires” after all) and their job is to change tires. She again refused to change them and I asked why they haven’t said something when they took the job instead of me being without a car for 2 days and only for them to refuse the job 2 days after my car is parked with them.
She mentioned there is a sign at the door and that it is company policy. Note there are about 15 signs on the door and who really reads all signs anyway? I mentioned to her regardless of sign, they should have mentioned it when they took on the job.

An hour after the phone conversation I went to pick up my car from them and expressed my frustration again to the lady at the counter who handed me back my key.
I look at their counter and saw about 25 car keys lying there waiting for a tire change and then asked her, did all of those customers purchase the tires with you? She said, no but their tires may not be new? (makes no sense). I followed up with another questions asking, so next year after my tires are not new anymore, I am ok to come here and get them changed. She said yes, next year it would be ok. I told her argument made no sense to which she replied that all those cars to are waiting for service are all from members of the community and long-term customers. I told her that I am member of the Canmore community since about 8 years and have been coming to them before as well. She had nothing further to say.
I asked her what kind of business practice it is to not change tires when your business is literally to change tires. I am still in complete shock but rest assured that the community will hear about this.
You take on my car and sign up a job, keep the car for 2 days and then realize the tires are not purchased from you and then call to say you are not changing them over? ! They could make not reasonable argument why they would not do the job and I guess are just spiteful for people purchasing tires somewhere else. Horrendous.

Side note: the tires I got are brand new and purchased online. I was at OK Tire about a month prior to collect some quotes on new winter tires. The tire I wanted they quote was $1400 for a set of 4. I took the quote home and did some research and found a distributor who would ship me the tires for $1000 so $400 cheaper than what OK Tires in Canmore quoted me. So yes, I did not purchase the tires from them for obvious reasons.

I recently had two truck repairs done in the shop - the shop cost me more money because they damaged stuff while fixing other stuff.they didn't charge me labour for the repair but I had to pay for parts that normally I wouldn't have had to do. Also, they made it impossible for me to open my hood - and I called them to tell them that I cannot open my hood anymore and they said they would get back to me but never did. I won't go back. I would have given them a 1 star only but they other truck they put tires on and did an alright job, but the tires are too big for the mud flaps and now they rub.they should have noticed this and fixed it. Or not sold me such big tires. I am pretty annoyed with this shop.

I have used this shop many times and always received excellent customer service not only from the front desk staff, but the mechanics as well. It's been a pleasure have a reliable shop where the staff have taken the time to create a relationship with me so that I feel like more than just another customer when I walk in. If a job is going to take longer than anticipated, they always update me as soon as they can and explain what happened and why in a way that's easy to understand, instead of using terminology that's not understandable unless you are a mechanic. I have never once felt like a lack of knowledge has been taken advantage of, and they go above and beyond for taking the time to go over what work is needed and making sure you understand why. They make getting your vehicle serviced around a busy schedule so easy with convenient drop off and pickup options, and usually have the services I've asked for done very quickly even if they know I won't be able to pick my vehicle up until the end of the day. Always a great experience, thank you for everything you've done for me so far and will continue to do!

Stopped by to get oil change and tire rotation and first they advised only the expensive air filter was available (extra $22) then the wheel lock ratchet bit broke in middle of changing tires and charged $40 per tire ($200 extra) to remove and replace with nuts I supplied. The total time to do the extra work was 45 mins, total rip-off.
Could have all this done for much cheaper at the dealer had I known they overcharge, not the honest garage I was looking for.read the reviews before you consider this place.

The staff themselves are lovely but the overall price gauging is ridiculous. Quoted $5000 for a job that we ended up getting done in the city by a reliable mechanic for $1700 all in. Unfortunately we decided to take it to Calgary after we had already overpaid for 2 repairs from OK tire previously. Don’t recommend

I drove my car to check engine over heat after they checked. I got a call they can’t fixed it and even car not start also. I have to tow my car. I can’t understand why they accept orders. If they don’t know the job I clearly told them before I drove car.

I had 2 tires changed there. Something went wrong with the communication, so I have different tires at the front and rear.
When asked to fix the error, I was blamed for saying the wrong size.
I should pay the price again.
No customer service.
No understanding