On Side Restoration Services

Ali Hassan is a true professional. Came into our property and handled our flood ike a Superhero. His team and him truly do care about our lives and property. Great to see, definitely makes our lives better.

Ali and David did a great job today at my house in tearing down the damaged hardwood, drywall, ceiling and cleaning up. They were also very patient to answer all my questions.

While this company did complete the job they were asked to do, and a few of their staff appeared to be concerned about doing their job well, we would never agree to use this company again. Our experience included receiving inaccurate and incomplete assessment recommendations; work teams showing up without knowing for sure what they were to do; work teams not having basic equipment like a step ladder with them when working in a room with 9’ ceilings; work team that consisted of a team lead with a few years experience working with a team of brand new or very limited experience team mates. (It often appeared that they were “figuring out how and what to do” based on group opinion rather than experience or training) ; plastic being put on the floor to “protect it” instead of the thick cardboard usually used resulting in 5 damaged spots on our floor from dropped tools; and a manager who never returned any calls either before the work began or after we discovered the damage to the floor. He also couldn’t be bothered to return calls to our insurance agent. Stay clear of this company.

We had work done on our Condo by Alain Bouche and his team. The level of professionalism and service is outstanding compared to other restorations company's we've had to use before. Myself and our Condo Board highly recommend Alain and his OnSide Team

Carlos, the Painter, did the reinstall of the trim around my windows and painted my living room and dining room walls. He did an exceptional job. He cleaned up afterwards and was very kind. I’ve never seen such a good job done. Thank you.

Thank you to On Side, Remediation company, for restoring our home from the unfortunate flood disaster. On Side deserves an overall score of 4.5/5 for the following reasons:

The employees from On Side, starting from Glenn for the abatement, George for drywalling, Minh for carpentry to the cleaning ladies Joanna and her assistant did an excellent job. We’re impressed with their courtesy and hard work; also equally important is their communication skills. They kept us informed throughout the renovation on a timely manner, updated as to where they were at, what was completed and what needed to be done. Thank you for your excellent work ethic.

Their professionalism is a stark contrast to some of the contracted companies such as Paramount Floorings, which was noncommunicative much of the time. They never responded to our important questions such as what type of varnish, oil or water-base, they would use in the new flooring as this would affect the duration of our hotel bookings. By not answering the phone, or ignoring questions, it added dissatisfaction and anxiety to us. Fortunately other flooring companies which aren’t even connected with the remediation helped. They explained to us the differences, and the technical aspects of hardwood floor installment and care (special kudos to Leona of Touchwood Flooring, who provided answers which should have come from Paramount Flooring).

We would also like to thank Jeremy. After initial misunderstandings, Jeremy turns out to be very helpful and patient. He listens to my concerns such as the matching of new baseboards with existing ones and drives around town to find sources. He dispatched a qualified carpenter Minh who came up with an ingenious idea with replacing a damaged piece in the living room with the existing baseboard from a hidden corner and putting the unmatched piece to where it’s not visible. So overall, many thanks to Jeremy for your commitment to do the best possible job, recruit the best personnel for the different stages, and meet our goals.

We also want to thank Yuriy for overseeing the whole project. It has been months since the flood but given the scale and complexity of the project, we’re very appreciative and grateful for a job well done! We would not hesitate to recommend On Side again.

If I could give them zero stars I would. Our fridge leaked on our main floor through to the finished basement, and Onside didn't pull up all our flooring because they said they didn't need to. We pulled it up, only to find the entire kitchen subfloor full of mold. They said it was fine. Then they didn't pull up that sub floor for four months (there was still the plywood floor under it), then when they finally did, that subfloor and cabinets had mold. They said that was fine. They told us to lay our new flooring over the mold. They also said they wouldn't cut out the moldy drywall that was discovered after four months. This was all because it wasn't included in their original scope. I have two kids with asthma and allergies. They don't care about people's health, they care about dollar bills. Everything is about profit. There's so much more, but I don't have time to write a novel. Intact Insurance ended up firing Onside Restoration from our project, so that speaks for itself. If you have a choice, NEVER choose this company. Photos are what was discovered after four months because they didn't do things correctly. They told us it was fine.

If I could give them zero stars I would. Our fridge leaked on our main floor through to the finished basement, and Onside didn't pull up all our flooring because they said they didn't need to. We pulled it up, only to find the entire kitchen subfloor full of mold. They said it was fine. Then they didn't pull up that sub floor for four months (there was still the main plywood floor under it), then when they finally did, that subfloor and cabinets had mold. They said that was fine. They told us to lay our new flooring over the mold. They also said they wouldn't cut out the moldy drywall that was discovered after four months. This was all because it wasn't included in their original scope. I have two kids with asthma and allergies. They don't care about people's health, they care about dollar bills. Everything is about profit. There's so much more, but I don't have time to write a novel. Intact Insurance ended up firing Onside Restoration from our project, so that speaks for itself. If you have a choice, NEVER choose this company.

Calvin was an amazing help with out basement. We had a problem with our basement and he helped repaint he walls and installing new trims. Truly a wonderful man of utter composure. Calvin had wonderful manners and was a spectacular person to have fix our basement.
Thank you Calvin and onside restorations!

From initial assessment to QA, On Side delivered. Assessment was quick and thorough. Work started and was completed on schedule. The trades used on the job were respectful and did quality work. Above all, our project manager, Richard was exceptional. He clearly communicated the process and ensured the job was completed efficiently and to a high standard.