Once Upon A Child

They offer between $5-7 for a perfect winter coat and then sell is for $30! Yikes. No thanks. Also, they didn’t even go through all of the boxes I brought in. Two were completely untouched. What a waste of my time

Great store to buy used clothes for kids (some are new) and so many other items like books, toys, even new items, shoes, items, items and so on, great prices, register on line to receive the on sale dates. Come with time to select and choose, and a lot of patience. Good customer service, a few parking spots in front.

The worst customer services I’ve I ever seen. And they don’t tell the customer the product final sale when I returned they don’t accept it and they said to sell it again to them. They sell product for 25$ and then they wanna buy it from me for only 3 dollars. It’s a big joke

Having signage for clearance on half the racks in the store when you enter & then clothes not being 90 percent like the signage says is vey misleading. Apparently only “yellow” on the tags but why do you have a clearance “section”
Then if it’s not with mixed clothes. I was expecting no more then 40 bucks but ended up being 80. No thanks …
I’ll shop at a different location where I know I’m actually getting a deal & not being ripped off
For this reason I won’t be coming back to this location.

Customer service is really lacking. I’ve never had a good experience with the cashiers and don’t understand having 9 people behind the desk, 1 working cash and customers lining up down the isles.

Sometimes you can find good deals here but it is a complete time suck and as a seller, you don't get much value returned to your pocket. A visit to OUAC takes a minimum of 1 hour, even if you find what you need quickly, you will be waiting in line for an unacceptable amount of time, It is excruciating to bring your kids shopping with you here. Especially if you intend to drop off items for consignment. My experience of this typically goes as follows: wait in line to drop off consignment items for evaluation (10-15 minutes), shop for what my kid needs (10 minutes), wait in line to set aside purchase items for their "save on GST deal" (30 minutes), return to pickup boxes and pay for purchases for which you wait in line again (30 minutes). I would highly suggest that the owner consider a larger store with a separate product drop off station to reduce the line and improve shopping experiences for both sellers and customers.

A good place for buying but not for selling your items (you can have offers of 15$ for thing you bought for +200$)

I regularly sell and shop here: if you are intentional about what you bring in to sell (and organize it well), you can make a fair amount by clearing out your kids unused items.
The store is hit and miss with organization BUT that said, I know well that it's hard to maintain tidiness with kids running around. I've found some great items at great prices

Don't sell to them, the offer prices are ridiculously low. For an example, for a The North Face youth down coat, which I bought last winter at Sportchek for over $300, in very good condition, they offered only $18. A Calvin Klein child house coat, they offered $1. I would rather donate those closings instead.

First visit this year I got an amazing amount of on sale clothes for just over $45.00.
Second visit still great quality, just soent a bit more. Going back today for winter stuff fir my grandkids.

Crowded which is normal for that store because they're too small. But don't come here if you're trying to sell things. They took old not so nice stuff but wouldn't take brand new never worn items? Wouldn't take something because they said there was marks and there absolutely was NOT, they offered to check again but honestly I don't want them to profit off of it after that experience so I said no. I'd rather the clothes go to someone in need. The stuff I brought to them was nicer than half the stuff they have that looks old and used. There was a few items I had that was understandable but the majority like 97% of it was barely ever worn, washed, smoke free, pet free home and in nice condition. Makes no sense. I think they just make assumptions and judge you when you walk in and then don't even look at anything, my mom brought the stuff in because I needed to stay in the car with my baby and my mom forgot she needed to wear a mask. I think they simply judged that and then didn't even look at half of it. They also must've dropped some of the items on the floor because some of it when I looked at it at home had dust bunnies on it! Was not from me what so ever. I washed everything and made sure it was all nice and in great condition right before bringing it in (except the new with tags items I left the tags on and didn't wash them). It was not a good selling experience. They didn't tell me why they didn't buy anything except the one item that they claimed had marks that did not have marks. I doubled checked when I brought it home and it didn't, so they lied.

Monday morning and 5 people behind the counter but only one on cash with line going throughout store. Very slow. Selection is okay but messy with stuff everywhere and difficult to navigate.

I went for selling used stuff. But It depends on their inventory. Sometimes takes sometimes not even if same condition and similar items. I totally get the reasons. I can tell the staff work so hard for that. I am glad and happy with their service and system.

Best children second hand store in the city, clean environment, nicely arranged shelves, and fairly priced. Only if the store could be bigger that will be wonder.

Will not be going back.

They will buy only items that are or look brand new, pay you pennies then turn around and sell at a much bigger profit.

They are extremely picky, better off selling you items on Facebook market place or Kijiji.

Really clean and nice quality items
some of them are even brand new
clothes are organized by colour
sometimes it’s harder to find clothes for 14-16 year olds but there’s a lot of options for younger kids
make sure to sign up for their newsletter as well, you can get a lot of discounts!

This location was SO small, messy and disorganized. I couldn't push my stroller through. The toy area was especially bad. I seriously could hardly shop. The clothes were a pretty big mess too. The staff were really nice though and helped with carry my bin back to my car. They took lots of my items to sell and found some good treasures. I would only come to this location again if I didn't have kids or my stroller with me though.

Great selection of affordable pre-loved kids wear. I'll be back to this location. Staff were friendly and efficient.

I brought 4 Rubbermaid bins full of clothing / shoes on a Friday afternoon to sell. I returned later that day to see what they had accepted and was pleasantly surprised. They paid me nearly $200 and took 90 percent of what I had to sell. The process was relatively quick and way more convenient than trying to sell items on a resale site online.
I would recommend taking the time to sort your items and lay them flat before bringing them into the store. I believe by making the items more presentable before dropping the clothing off ups the likelihood that more will be accepted.
The staff were all pleasant to deal (despite the fact there are people who allow their children to remove every toy from the bins and proceed to leave the toy area with out even attempting to clean up). I will be returning to both buy from and sell to this location.

There's such a great selection of gently-worn baby and toddler clothing. Great prices. No need to buy new clothes for everyday wear. There's less of a selection for fancy clothes and shoes of all types. This is also a great place to buy a basic stroller, baby swing, diaper bag, winter clothes (️ toques, mitts, quilted jackets and snow pants), and lots of toys. I haven't tried selling selling them anything yet, and will update my review after doing so. ️

Never take items to sell or to receive in store credit.
A few weeks ago I saw a sign on the store that indicated that they were interested in people bringing in toys to sell for cash or for an in store credit. Sounded like a good idea to me, so I phoned this morning asking about the selling process. I had a few large items such as a Little Tikes Kitchen and a Doctors Trolly. Both of them are in excellent condition, clean and have many accessories. I drove up there, and went into the store and asked if I could bring the items in to have them valuated for an in store credit. The woman I talked to on the phone was there and told me that it was her that I had talked to. I hauled the Little Tikes Kitchen in first, put it down and immediately she told me that she “couldn’t sell it because it has a sticker on it”. I said “ We can easily take the sticker off” which I was about to do as we were standing there. Nope, sorry I can’t take it. Then another staff member chimed in saying “You can donate it……” At this point I picked it up and left the store. What an absolute waste of time…… They didn’t even care to see the other items I had in the car.
Overall, I contribute this to staff who are lazy. This “sticker” was literally a 5 second removal job. And once again, the items were in excellent condition. Are they really interested in toys etc…. Update: The following day, I sold the Little Tikes Kitchen for $50 on a local classified app.

Great deals to be had as a shopper. Don't bring your kids in a stroller though, it's very crowded in there, can be stressful. I started to consign there, but don't know if I will continue, I brought some quality things in that were in excellent condition and they have rejected them, and then when I look on the shelves I see things in much shabbier condition and I wonder how they got in there. I guess it's a total luck of the draw who you get examining your box. Went in today, it was a winter wear promo day, and the lineup was out of control, I'm talking 40 people long meandered through all of store around multiple aisles. Everyone looked miserable. Huge turn off. If it's a day with a big sale or a big event where you have multiple racks outside, it might be better to have more than one till doing sales. Not sure what was happening there, man it was a hot mess.

It’s extremely over packed and ALOT of the stuff was overpriced for being second hand. New born pants for 8$ an up.you might as well go buy them brand new for that price. Staff were extremely rude and wanted to talk amongst each other while going through bins rather than helping out customers

Friendly staff, good prices, good used stuff for babies and kids.store is jam-packed with goods, hardly need to go other places

You can get lots of good deals on promotional days and other days you'll have to hunt for it. It's a pretty messy store though with people using it as a play centre and letting their kids run wild through the toy section. I understand that there's lots of clothes to process but when there's 7 people with arms full of clothes and 1 person cashing them through while 6 other workers are sifting through clothes then that doesn't make sense. Then when one person decides to open another til it seems like it's such a burden.

Great place to get a deal but the store is generally chaos and it's really hard to walk around with a baby or kid in tow.

This place very small and is very crowded as they have a lot of inventory. You won’t be able to push a full sized stroller around, even if a compact stroller I find it difficult.

The prices are great and they always have great deals so perfect for cost effective Mamas!

My biggest issue is with the staff, often my interaction with them are negative. They are not friendly and I always leave with such a bad impression.

Such a huge selection of baby clothes. They gave me a free goody bag and a free sleeper for being a first-time mom. Will be frequenting this shop often.

This store buys your gently used kids clothing. You will probably not get as much as you hoped for. Be prepared for that.

It's best for clothes for kids under 3, because we all know kids start to wear out their clothes after that!

Its reasonable, has a great layout and is well organized.

If you have a bunch of clothes to sell, it's always best to go first thing in the morning when they open. Because otherwise the wait is quite long.

This is the only place i buy clothes for my little one anymore. They grow so fast, paying full retail is just silly when you can get such good stuff from Once Upon a Child for such amazing prices (I'm looking at you $0.60 clearance fleece jammies!)

It can sometimes be a tight squeeze if there is alot of customers but with such great deals, I'll survive.
Some people have complained about it being messy, cluttered or disorganized but while i will admit i have seen it in this state, i honestly dont beleive you can blame the store for that. Too many times have i watched people plunk thier kids in toy section and go browse clothes, leaving thier child to just trash things create some serious safetly hazards. At least twice i have been run into by a kid playing on a bike or scooter in the store with parents no where to be seen.

The store is amazing, staff have always be super friendly, AMAZING prices and really good selection plus lots of brand new little items like teethers, bath toys and bowties. They will definitely see my again!

Absolutely love going here even though its extra travel time.

They are a clean store and have great options