Pandora Chinook Centre

Went there a few days ago and i understand that it was packed and every employee was helping someone so i decided to stand by the engraving machine and wait.i made eye contact with most of the employees and after 20 minutes no one acknowledged my presence even after their customers left so i had to walk to the counter and firmly ask for some help.i dont know what it is about chinook workers, everyone just likes to stare and watch you awkwardly like what even is the point of your job? You’re an associate you’re the one thats supposed to ask customers if they need help like seriously.

Popped in to inquire about the engraved pendants. Absolutely horrible rude staff that wouldnt even look in our direction despite standing at the engraving station for more than 5 mins. There were about 5 staff in store and no one even said hello to us. I understand they are minimum wage employees and probably cant afford to care but judging by the other reviews on this location I'm not the only one who had a sour experience.

The moment I walked in there was a lady at the front counter giving me and my friend a dirty look. No hello or welcome. Since she looked at me like that I proceeded to go to the back cashier and these two ladies also gave me some dirty looks and kinda gave me a “what do you want” attitude, making me extremely uncomfortable. I was asking them about exchanging a ring and one of the ladies lead me to the lady at the front counter. I didn’t quite understand what the lady at the front said but it sounded like she was saying “This is insane (?) ” Which if she did say that…What is exactly insane about exchanging a ring for a smaller size? (She did have a bit of an accent so that could totally be my fault for mishearing that). I then heard her again say something like “I thought this item was on sale. ” I didn’t quite understand why she thought that? Maybe because they had the item out of stock, but I didn’t give the receipt yet at this point and I felt a little confused on why she even said that. This whole experience was extremely uncomfortable for me and this is the exact reason why I don’t go into stores like these. Please give better customer service because this is extremely unprofessional and uncomfortable.

What fantastic customer service received at this location. The manager Zora is knowledgeable and extremely helpful. She really cares about her customers. Highly recommend this location.

If there is less than one star I will add. I had very bad experience in this store, the man who I talked with was very rude, dismissal and un respectful, I purchased a bracelet sometime ago and got broken last year, I went to replace it and he refused to help nor replace as his policy was not to do so for certain people that doesn't look like him, while a friend of mine was able to replace it in the same store with no issue. We purchased the bracelet almost same time and got broken same time, "coincidence ha", but she had someone was able to replace it without any issue but this guy refused and was respectful, and after I left he and the other lady was making fun of me and laughing. This store location have unprofessional unhelpful un-respectful team and I would not recommend it to any one.

Very poor service. Everyone is so rude. Wouldn’t even let me talk to the manager and kept putting words in my mouth. I’ve tried giving them more chances but it’s the same problem. Never going here again.