Papa John's Pizza

So yesterday i places an order and not only was it over a hour and 20 minutes late but i want back to the store for a refund and which i still havent gotten yet from them so not only do they make bad pizza that wont get delivered on time they dont know how to gave refunds back very bad location.its seem like they never have manager or anyone in charge who can actually speak english and the fact u have to wait over hour for a simple order is horrible. Coming from a men who been order for this location for years i wont be doing that forever again castledowns papa pizza sucks they also called the cops on me if your of colour decent please dont go to this location for your own safety. I think they should closed down this location in my opinion.

Ordered a pepperoni pizza and wings. Received the soggiest uncut pizza and, most obviously frozen, almost not cooked fully wings.

Absolutely ridiculous service over the phone. Stay away and save your money from this pizza place.

Language barrier, cleanliness needs improvement (handwashing), and food wasn't as good as it should be.

Got take out to support a fundraiser. Pizza is not great but ok. Staff were not friendly and no smiling. Gloomy interior and atmosphere.

Have been getting pizza from Papa John's at this location (13142-137 Ave) for some time now. Great pizza every time! Love the app and the ease of use. Especially love the notification of when my pizza is baking and ready to be picked up (so I can time the pick-up for fresh out of the oven taste).
Staff has been always great. Also, love the Papa Dough that you can accumulate for credit and the special/promo they constantly have for each day of the week. Price can't be beat especially on Tuesdays:) The pizza sauce is one of the great tasting sauces for a pizza around!

Ordered the $20 special I asked for extra sauce and cooked well done.
Decent amount of cheese and crust wasn’t too bad I notice the sauce lacks a bit of flavour.
2.7 stars out of 5

We buy pizza here all the time. Always great, until today. Lacking in beef on the philly cheese steak pizza. Was very disappointed. It has been missing the proper portion the last few visits. Please fix this. Never go cheap on ingredient portions.

Kindly train your staff on proper hygiene, I bought a large Bbq chicken Hawaiian today with two orders of honey Chipotle wings at around 8: 15 pm. The lady who took my order was dressing a pizza and didn't even bother to wash her hands before taking my order, its too obvious because her hands are full of flour. After taking my order she went straight to the landing station to cut some pizza coming out of the oven without again washing her hands. She told me to come back after 15 mins.for my order, then when I came back and the same lady handed me the 2 boxes of what I ordered and paid and to my dismay the box of pizza and wings are sticky with marks of fingers with sauce all over.

If you are looking for a new place to try pizza from, look no further. Pizza itself is not overly greasy, but not barren either; Papa John's manages to strike a balance between feeling good and feeling full.

If only I could rate this place a zero I would! On April 8 around 10-11pm we ordered two large pizzas for delivery. One of the pizza was good, no complaint. The other one we ordered was with an Alfredo sauce however there was very little to no sauce on the pizza. Called this place and what a joke! It was 11: 50 pm, 10 mins to closing and they argued and told us they added the sauce but if we weren’t satisfied they would remake it. We told them we can’t make it tonight (we have a newborn) so they agreed the next day. Today on April 9, I called before I went there and they said “as long as there is more than 6 pieces we will replace it. ” We arrived there, brought the disgusting pizza. Upon arrival they touched our disgusting pizza with no gloves, counting each slice, going through every layer. And at the end they said they can’t replace it or refund us because there is “some sauce. ” They argued that we should have asked for extra sauce. If that was the case, how come the other pizza we ordered was good even though we didn’t ask for extra sauce. Also, why touch our food with no gloves, we walked out with nothing. We asked to speak to the manager, they refused and told us to call when he is there. But refused to tell us when the manager might be there. They just insisted that the manager is aware, they watched the footage and they were instructed to not give us a refund or anything.
Please avoid this place, save yourselves from going through this hassle.

For sure a scam! They basically stole our money.

BTW: When we gave them the pizza it was still round and we only ate 4 slices.the picture below is after they touched it.

Sauce has a very distinct iron taste.not entirely sure on the legality of using actual blood in sauce.might want to get ingredients from somewhere other than bucha.

I like the people here they are kind enough, however the large Muslim kid who works nights always burns my garlic breadsticks and one time he even forgot to put the sauce on. I had to walk back in -15 weather to get sauce lol and he didnt even offer to pay for them. Either way I'm not spiteful so I'll give you 4 stars cause I know buddies just young. I've been young and stoned at work so I can relate.

If like little to no toppings and 4 inches crust all the way around. Then this is place for you. Been here twice kinda of a let down

Ordered a $30 order, with contactless delivery. The driver ditched it on my porch, didn't knock and when I went to check to see if it was there it was. Ice cold. The driver didn't knock, just left my $30 order out in -26 weather. It was out there so long it made the, what is now ice patch. When I attempted to call the store to complain there's a voice message that tells me they aren't open and the line disconnects. I will never order from this location again and strongly will not recommend this location to anyone, ever.

Don't order from this location. Put my order in at 8pm on a Thursday. Driver show up at 9: 45pm just for a large pizza and 8 wings. I lived 5 minutes away from them.

The best pizza and sides we have ordered in Edmonton. Took 2 years of trying different takeout places via save the dishes. Decided to try papa John's although they are a bit more expensive than others. Everything arrives hot well packaged and in a very reasonable time even during prime ordering time
Also the more time's you order you receive rewards for discounts when you create a account at the web site
Papa John's. Ca. It is now our go to pizza place for ordering takeout pizza, wings and sides. Worth every dollar GREAT VALUE. UPDATE we no longer order from them as the quality has gone done so much it is no longer worth the pricing

Almost 2 hours for delivery.no communication or compensation, absolutely ridiculous not impressed won't be ordering from here again

Pizza dough and sauces are awesome, but they're slim on the toppings. I ordered extra cheese on my first large, and it was barely more than what was on my 2nd large without extra cheese.

Easy to order online and go pick up your pizza.
Great value for a tasty pizza.
We put our own concoction together.pepperoni, salami, bacon, mushrooms, feta cheese, onions and green peppers!
25 minutes and we had our pizza with dessert!
Top Notch service.

Took over an hour and fifteen mins to deliver. When arrived pizza was cold.delivery guy was very nice and friendly.

I've ordered from here several times. They're pizza is great, but I'm very disappointed with their service on my last order with them. About 30 minutes after I placed my order with, their delivery driver called me and said that he would be 20 to 30 minutes late delivering my order because he had to make a delivery that is OUTSIDE his delivery area. This doesn't make sense to me, why not let another store thats in that deliver area take the order? Good service is a priority, and I consider this really bad service.

It was almost ready on time
tasted great
got the order right
not much else to say.

The owner of the place is such a nice guy. Will definitely be back soon. Service was alright though.

I order from them all the time they make the best pizza I've ever eaten so I recommend for everybody to go and eat at Papa John's

Owner is a great guy, and is very friendly. Their points system allows for amazing deals year round. Food is always well prepared and tastes as expected!

TERRIBLE TUESDAY AIN'T TERRIFIC
Ordered online on a Tuesday night through Uber Eats. I paid regular price whereas their Tuesday is half price via online ordering.
That sucks.
Papa John, you owe me another pizza!
Pizza review: I ordered the meat works but where's the beef? The meats are minuscule, is that a reflection of Tuesday half price? You only get half of the meat contents except I paid regular price.
Plus I ordered ranch sauce but instead you gave me garlic sauce.
The only thing that was right the delivery was on time.