Paris Jewellers

Had a lovely experience, staff was friendly and informative. Store was clean, organized, and was glad to see jewelry spaced out well (I find crowded product overwhelming and difficult to view).

Went shopping at Paris Jewellers for my 30th birthday, and had an absolutely amazing experience! Customer service was awesome, and found the most BEAUTIFUL and unique ring. Would highly recommend!

Sami was amazing! We looked at several different stores, all had similar beautiful rings, but it was the warm, welcome, no pressure approach that she used that made me excited to purchase from her.

Thank you Sami for the experience!

Amazing experience! Couldn’t be more impressed with the staff and all the excitement finding the perfect ring. Thank you Sami!

I recently had the pleasure of interacting with Michelle from Paris Jewellers located in West Edmonton Mall and I must say that my experience was nothing short of wonderful. From the moment I reached out to her over the phone, I was impressed with her prompt and professional response.

Not only was she friendly and welcoming, but she also had an exceptional knowledge of the company's products and services. Throughout our interaction, Michelle maintained excellent communication, keeping me updated on the status of my order and promptly addressing any questions or concerns I had. She even went above and beyond to ensure that my order arrived on time and in perfect condition.

What truly stood out to me was her positive attitude and genuine care for my satisfaction. She was patient and attentive, even when I was a little overwhelmed and frazzled (only due to my own poor planning) and made me feel like a valued customer throughout the entire process.

Overall, I would highly recommend Paris Jewellers and their exceptional customer service team. They truly embody what it means to provide excellent customer service, and I am grateful for the wonderful experience they provided me. I walked in panicking, and walked out in no time to my friend's Birthday, beautiful engraved bracelet in hand.

Thank you, Michelle!

Sami was amazing. I liked some of the rings, but wasn’t in love with them. She let me know the options available to make exactly what I wanted. She was great to deal with and her genuine love of jewelry made it a fun experience as well.

Jelena helped me find the perfect wedding band! She was super helpful and informative and patient! Thanks to Jelena I will be a loyal customer.

Been going here for 2 years now. Love the prices, quality is perfect and employees are always the sweetest. Recently got my wedding band. HIGHLY RECOMMEND

My experience at Paris Jewellers was 10/10 the lady, who helped me through the whole process was excellent and really helped picked what I wanted and give me a really good deal

I usually have a pleasant experience here in west edmonton mall, there’s a sales associate Ruselle, forgive me if I spelt it wrong, she’s wonderful! I actually only want to deal with her going forward. Everyone else is pleasant, but there is an older lady who works there, I get horrible customer service from her, apparently she doesn’t know how to help my fiancé with ring sizes which I find confusing, it’s a ring store. This is why I will only deal with Ruselle from now on, thank you for being so kind, caring and compassionate Ruselle.

Amy was so amazing, friendly, and helpful at finding me exactly what I wanted. She was so professional and I will recommend this location to all my friends.

A great experience, I don’t think the attendant realized I was shopping for rings for my partner and I and she assumed we were going to pass on the ring specifications to a man (the supposed fiancé) apart from that it was lovely, there were polite and knowledgeable.

Jina was very helpful helping us select our new ring. She was informative but not pushy. We went to Paris first, then to several other stores in the mall, ended up back at Paris. None of the other stores had anything as unique as Paris! Friendly staff but not in your face like some stores! The ring is truely stunning. Thank you Jina.

I had the pleasure of meeting Dina, one of the brand ambassadors. Not only did she help me pick out my wedding band, but she even provided me with information that would get me a discount. She went out of her way to provide the most exemplary service and I am truly grateful for her. With her help, we have a bit more money that we can use on our wedding, all because she cared about me and my fiancée. Thank you Dina and you're a superstar.

Had a planed to visit a couple stores to find the perfect engagement ring. Went to the first two stores and once I got to Paris Jewelers I knew that this was the perfect place for me. Here we are 6 years into married life and I only shop here. Pricing is always the best and the service is exactly why I support small business. The sales people are so polite and I always feel like they give their honest opinions and not just ones that would make them to most money. I applaud you and the business you guys have built!

Great store! Very friendly staff and excellent customer service. They have very unique jewelry. I bought a pendant for my wife for our tenth anniversary and a pendant for my mom for Mother’s Day, they both loved it!

Had a very good experience. The employees were awesome, especially the store manager who was very nice and easy to approach while also having a great knowledge of her products.

The rings here are stunning and they are great with customization options with almost anything! Jelena is a absolute joy to interact with and the shopping experience here is superb. Highly recommend!

Very good customer service! Russ is very friendly and welcoming. Very happy with my purchase. Definitely will be back next time. Thank you ️

Great selection! Had exactly what we were looking for! Mariam was amazing work with. She was quick and efficient. Excellent experience!

I’m not really happy on this Rhodium thing. I was not informed about this during the purchase date. Now just because we’ve missed the 6 months cleaning and inspection due to Covid19 restrictions then we been required to Rhodium works on the jewelry, that’s cost me $120. I felt this was a rip-off. The jewelry wasn’t used for those times due to Pandemic restrictions/quarantine etc.for which is not make sense how that the jewelry becomes susceptible to damage, so basically it was in perfect shape, but Paris Jeweller refused to inspect it without the rhodium work. Then I was advised by their ambassador to come back every 6 months for cleaning and inspection for It will probably go for a rhodium works again and it will cost me another $120.00 so basically in one year time it will cost $240.

My wife's ring broke, paris offered to fix the ring but in a fear of breaking it again we requested them to replace it and they replace it with a same value ring. St Albert store Paris jewllers. Keep up the good work!

Mariam was very helpful as we have never visited a jewelry store ever and she helped us make hassle-free choices, and we never felt pressured into our purchase. Will definitely come back!

Sami and Jina were sooooo amazing. Texted me throughout the whole process as they shipped in my stone and guided me to the perfect ring. Thanks Paris Team, you are awesome!

Terrible service for repairs. My husband’s ring is now trashed and it’s going to cost us a fortune to have it fixed elsewhere. They offered us a discount once we saw how bad the ring was, acknowledging the issue and how bad the ring looked. The manager was extremely rude. Told me it was the best their gold smith could do. Saying it would have been done better at the head office (we were never informed quality of the work would be compromised by having it finished in store). She kept telling me on the phone she was not a professional and had no comment. Absolutely no comment on the goldsmiths work. We are extremely upset. I will be contacting the manager at the head office tomorrow and will post an update.

I would never trust this company with any of your jewelry.

It was great I really enjoyed being serviced at Paris jewelers, I'm a member and I quite like the jewelry that Paris jewelers provides and Ruselle was really kind and I like her positive attitude. She helped me greatly.

Worst experience ever. Under no circumstances whatsoever would I recommend shopping at Paris Jewellers. Ever.
I bought 2 matching bands (at different times) one with regular diamonds and one with black diamonds (the one in black was custom ordered to match the original and I paid nearly double for it). When I first received the custom order ring in the mail, I was extremely disappointed to find that the diamonds were noticeably smaller than the ones on the original ring. They were also spaced unsymmetrical and crooked. I had to call and complain and explain the situation when I shouldn’t have because I was told the black diamonds would match the exact size and proportions of the regular ones on the other ring. I couldn’t believe they had attempted to pass that off to begin with. Not a good start.

After just over a year of my wife wearing these rings (soldered together), the black diamonds began to shift and were close to falling out of the band.
I sent the ring in to their service department and was told that warranty would not cover the repair because it had expired. This was a clear and obvious flaw in workmanship and only six months out of the warranty expiry date. Not only was I denied the repair but was told that in order to fix it properly they would need to destroy the ring, and build me a new one from scratch using the same diamonds.
This insult was complimented by an absolutely asinine offer to do so and charge me roughly $200 less than the original purchase price for the ring! So let me get this straight… you’re going to take my old ring back, “destroy” it, keep the gold and basically charge me new price for a replacement. All while the person I was dealing with worded it as if they were doing me a favour. How generous of you.

I don’t leave many reviews online unless the service/product is extremely exemplary or absolutely terrible and worth warning people to avoid. This case obviously displays the latter. I regret the whole experience and should have just stayed with my usual jeweller. Do NOT support this business.

Sami who helped me picked my ring was pretty patient, accommodating and very friendly. I was able to make the right decision and pick the right ring that suits my taste bcoz she made me feel that I can take my time and not rush. Which is very important. I super love the ring and I'm glad I went to buy at Paris Jewellers.the ring looks so nice, sparkly and very elegant. Love it!

Great experience. Ruselle helped my fiancé choose a ring she loved without being pushy. We were able to take our time until my fiancé found the ring of her dreams. Her guidance helped us get a ring in our budget that we both just adore.

Jelena was very enthusiastic, helpful and inclusive to both parties when shopping for an engagement ring, never once making anyone feel like 'just another customer' or a 'cheque book'. I would put my trust in her for all current and future transactions with paris jewlers.

Best Jewerlley store ever! The staff are amazing. Yelena was an absolute pleasure to deal with. Very knowledgeable, knew exactly what I was looking for and the best price from other stores! Will be coming back for sure and refer everyone to your store!

My fiancé and I had a great time with Ruselle’s help at Paris Jewellers. We were able to find wedding bands that are just right for us, and with Ruselle’s assistance, will arrive right in time for our big day! We never felt pressured or intimidated throughout the process; we are very excited about our purchase!

Albeit my rings are beautiful and I love them, and apparently customer service was great at the time of purchase, but 7 years later customer service is horrible. Every single visit for ring cleaning/inspection we get different questions about product warranty, care plans (that didn’t exist at the time of original purchase) and we advise them of such, we are still treated like garbage because we don’t hold the warranty. No files are up to date so every visit we are asked the same thing every time. I don’t think I have seen the same store manager ever, almost every 4 months it’s someone new. It’s to the point that I would rather take my rings elsewhere. I leave agitated and upset after every visit.

My husband wanted to upgrade my first ring (when he proposed and got married) for our 5th wedding anniversary. We bought a bridal set that comes with an anniversary, wedding and engagement ring. From the moment that I saw and tried the ring I already fell in love with it. I put it on hold for like an hour and tried to look in other ring stores but nothing gave me the same feeling with the ring from Paris Jewellers. And we also got it with a good deal. And Ruselle, the sale consultant who assisted us was very nice, patient, fun and gave us a lot of information about different kinds of rings. She really helped is a lot! (WEM location)

Excellent customer service! All staff were accommodating and helpful! I will come back and buy again!

Paris Jewellers has always been such a delight to purchase from! The ring I picked is absolutely stunning! The staff so helpful and the experience excellent

Went into buy some jewelry for my wife’s birthday. Sami was a great help. Lots of jewelry to choose from.

I purchased a ring online on Boxing Day during the 50% off sale, normally I would go into the store but due to Covid decided to stay home and order online. Unfortunately the ring came and the stone was loose, though the store offered to reinforce the claws I was not comfortable with the option as I didn’t want to loose the stone, I decided I wanted to exchange it for different setting all together. I had a lot of help however was unhappy that the I was not able to exchange the ring for one of a similar value just for credit of what I spent, though I do understand under normal conditions because the ring returned damaged and of Covid I was hoping to not have to spend more money to get a ring of the same value. The only reason I ultimately decide not to just do a return is because of the helpful women at the store.

Thank you for everything! We got exceptional customer service from Jina. I will definitely recommend this place.

The employee I had was showing me rings I said I didn’t like repeatedly, and her tone got worse when she found out I was gay and getting a ring for my anniversary. I felt completely unwelcome here.

Was in need of a gift for someone special and was suggested to go to Paris Jewellers. The ladies at the store were very helpful and knowledgeable. They took time and went thru all styles and trends. Would recommend everyone to visit the Paris Jewellers team in West edmonton mall for great options and value.

Great shopping experience. The entire team was welcoming and friendly even if we arrived 10 minutes before closing. Sami personally greeted us. She was very professional and did a great job asking questions to understand our needs for the gift we were buying. We felt welcomed and appreciated at all times. We will always choose Paris Jewellers.

Very friendly staff, the assistant manager Sami is the biggest sweetheart! She helped me find my dream wedding ring! She figured out a way to put it all together & it looked beautiful! I would highly recommend this place to everyone. Thank you Sami!

Excelente service the girl at the counter was very patient and nice helping us to get exactly what we wanted

Great experience overall from start to finish, staff were very courteous and help at every point

Great customer service, everyone was polite and knowledgeable. Will definitely come back again.

Lots of selection, bought a unique necklace and earrings set. Sami was able to help me with a great deal. Will shop again.

Excellent experience at the West Edmonton Mall location. Mariam made the process super easy, and I will be happy to return for future purchases!

Very friendly staff, she knew what I was interested in as I told her. Nice selection and comparable prices. My girl will be very happy.

Edit: Thank you for addressing my concerns.

We went to the store last Tuesday. The service was subpar. The sales lady kept touching her mask because it kept falling from her face, which is very alarming during a pandemic. The worst part was that as we were paying for the ring, she fat shamed me. Never in my adult life have I ever been fat shamed and I don’t think this was acceptable. While I liked the ring, I am having trouble appreciating it because it reminds me of the hurtful words she said. I don’t think anyone should ever be fat shamed especially when they are giving thousands of dollars to a business. I am debating on whether or not to return the ring, nothing is worth being shamed the way I was.

The pricing is reasonable, the saleswomen are helpful and not too pushy, and they have a nice collection of jewelry. I also rather enjoy their care plans; very comprehensive and affordable. Since I'm a student, they were even nice enough to give me an expanded care plan. Would recommend.

Very unhappy bought my fiancee her engagement ring from them in the three months of having it it lost three diffrent diamonds never buying from them again they gave us a very hard time when returning the ring and it took them multiple trys to refund me never comming back here again and telling everyone I know not to go here

Gina provided the best service when I was looking for a gift for my wife. Will be back for more gifts

Amazing customer service. Jelena was an absolute godsend when helping me find my engagement ring. She also explained everything amazingly and helped make sure everything would be perfect.

The stuff were really nice. They listened to me. Paid attention to me. They understood what I was looking for and showed me accordingly. I got the best experience. I felt like I was shopping with my girlfriends even though I was by myself.

As always the lady who helped me was great! The sale event that say was awesome. Paris Jewellers has always been and will always be our family’s top choice in terms of quality jewelry.

The workers were welcoming and adhered to my needs. Not to pushy and help me find what I really loved.

Paris jewellers has been wonderful to us! We have bought both our engagement and wedding bands from them and will be using them for all our future purchases. They make the experience fun and meaningful. You feel completely comfortable and their products are all gorgeous.

My experience here was really good! Mariam was really helpful and friendly. We good a great deal on our purchase, and they often have really good sales on. I would definitely recommend this jewellery store!

Bought some fabulous earrings for wife. People working at WEM store were really nice and helping. Good service and good quality.

Jina helped us with finding our wedding bands today. She did an amazing job explaining everything and really took the time to make sure we were happy. The co-owners (Chau & Trang) are very hands on and meticulous with making sure you’re provided excellent customer service and it clearly showed today. The whole team went above and beyond for us. Thanks again!

Honestly very disappointed with the management of the store. I myself is in customer service. I felt they could have handle the situation a lot better. There is no communication at all. After paying that amount of money for engagement ring an having the diamond fall out within a hour and half I thought the store would done better job on handling the situation. I felt they had no idea what they were doing and left very unhappy. I had to call to remind the lady to call the service place to see where my ring was. I didn’t understand why I had call to remind someone to do there job. Then she called me back Guarantee me that I could pick up the ring following Wednesday and it will be done! I showed up no one had idea what’s going on. They informed me that my ring wasn’t ready yet. Yet left again very unhappy.
I will not go back to location and purchase anything else from them again after the service I have received. The service was terrible!

Exceptional service, wasn’t pushy or forceful, just showed me what she thought I wanted, very good place to be, I know this is where I am going next time

When I went to the store met the amazing Ruselle, a charming and friendly lady. She helped me to choose the perfect ring. I love it so much.

During this pandemic, it's hard to prepare for a wedding. Good thing we came across Paris Jewellers online. We spoke with the staff, they were very friendly to accommodate us and were very responsive. They provide us everything we needed for our wedding rings. We requested other accessories for my bride and they gave us a good price for each item and even gave us a free shipping here in US!

Transaction was so quick and smooth and we were pleased to receive them in a week. We were very impressed with the quality of the items and they look even better than the photos in their website.

I would definitely recommend Paris Jewellers!
Thank you Paris Jewellers, me and my bride are so happy with the items!:)