Paris Jewellers

Ola was very helpful and helped me pick out exactly what fit my budget and style preferences will be returning

I took my son to find a Christmas gift for his gf. We had such a wonderful experience with Kathleen! She was super helpful, kind and knowledgable and was able to find something in his sweet teenage budget! Highly recommend coming to see her!

My elderly sister in law went in to see about getting her rings cleaned. She was asked if she purchased the rings from Paris and she said one set she had, the other no. They wanted to see paperwork (who carries that?), and she said not on her and then was told they could not help her. Customer service? Not. Classy treatment of a senior Paris!

I am extremely grateful I was called into the stores sale. Amna helped me greatly on choosing the perfect piece over the past couple weeks and her coworker Ola’s insights in regards to jewelry I ended up getting the perfect ring highly recommend. Wonderful team. Will come back again.

Here's the issue: I brought my engagement ring to be resized and dipped, but the underlay of my ring was changed and (apparently) made the centre diamond unstable. About three months later, my diamond literally fell out as I was seated at a table drinking coffee (so luckily the diamond wasn't lost). I brought it back to Paris and they denied any accountability and said it was something I did to make the diamond pop out. They offered to take it, send it to headquarters for it to be "assessed" and potentially fixed for an extra charge.

Bought surprise gift for wife. Put the extended warranty information in her name. Pairs texted her “thanking her for the purchase” so much for the surprise.

They sourced and placed a large, beautiful Emerald Cut Garnet in October 2021 and placed it into my ring. The stone was worth just under $1000. I only wore it a handful of times and the stone fell out and I brought it back to them in February 2022 and they replaced the stone at no cost to me. But when I went to pick it up with the new stone, I checked the claws and 1 of was catching and all of the claws were different sizes. This went back and forth 5 times before they had the claws came back perfect. But the replacement stone now had scratches all over it and they had to send it back again. Then I had the same problem with the claws all over again. They eventually decided that they were not going to do anything further for me and refunded me the price of 2 claws. When the ring came back from head office all the claws were made smaller. Not impressed. I've been a loyal customer for years and this is how I was treated. They almost had my ring for a whole year and couldn't get it right!
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Brigitte was extremely helpful and accommodating. Would recommend for sure for any jewelry purchases!

The filipino lady i think she’s a manager I did the catch her name but she helped me alot 10/10 experience and very nice and great customer service!

Fantatstic Customer Service. Extremely kind and helpfull Over all. Ola is absolutely a sweet heart and verey helpfull in aiding to me to find the right gift for my daughter. Her manager whome I forgot to get the name of im verey sorry to you miss for that. Was also really helpfull and kind. Thank you both as well as the gold smith in the back who helped us figure out how to put the picture in the locker. Over all Fantatstic and verey happy. The locket I got will be a perfect gift and is absolutely beautiful. Thank you again.

I needed assistance with an older watch which belonged to my grandmother. The staff were friendly and attempted to repair. Seeing the work needed was more than they could safely complete at the store, and aware the watch was important to me, they explained everything to me and offered to send it out for repair. I appreciate the care they showed and look forward to receiving the watch back.