PartSource

The employee Kevin B here is an amazing and helpful person with some of the best customer service I have ever seen! He helped me save $1000 by avoiding the need to buy a catalytic converter (I got check engine code P0420) by buying a simple $20 cleaner. All mechanics wanted me to change the cat. This world definitely needs more Kevin’s and the company is lucky to have him. Thanks a million!

Joe Batayola was very assist full and kind when I bought my parts for my vehicle the other day. Very nice representing the company!

Fast and excellent service. I would like to thank the employee Sukhman or Pal. He was nice to us and smart in his treatment and respected others. I thank you again and I advise the manager to keep him and promote him.

A BIG SHOUT OUT to Kael for going on above and beyond by helping a handicapped lady switch out her car battery.
Greatly appreciated.
Have never had a bad experience at this location.
Thanks again you deserve a raise

Kevin Joseph & Simran, outstanding staff members who went above & beyond assisting me with my car. This is the best parts shop in the city! If the big boss is reading this, give these gentleman a raise

Very long wait time to be denied the requested service of getting a key cut because the key cutter "doesn't want to"

Good selection of parts usually but they've f'ed me over twice now, once when they sold me the wrong part and I couldn't return it because i had damaged the part trying to force it in because i thought it was the right part and secondly when i called ahead to make sure they had a part, then when i showed up they told me i was s**t out of luck and that they messed up when i needed that part to get my car running for work the next day. Find a different store if you can these guys are annoying

Great people with great suggestions and they care that you don't spend any money on something that you don't need.

Went there today to purchase a couple items. When I asked one of the employees if I could you their washroom, they said no. I told him that I really need to use the washroom and if they could make an exception. The employee went into the back and when he came back he said no. He suggested I go to the Dodge dealership next door and use their washroom. I understand some stores closed their washrooms to the public during the Covid pandemic, but this is post pandemic. I won't go back to this store again, they are very rude and incompassionate to their shoppers that keep them employed!

Whom ever Milan is will not answer a single phone call. I have made a half dozen attemps to reach the so called manager with not one call back or response. I dont recommend visiting this location as once they have your money they do not want to hear back from you when you have a concern. Too bad I cant give a zero star.

2 visits, still can't get the right bolt to put my tire back on. Not sure why older cars are so hard to work on, but this simple brake replacement is going on 5 days now.

Went on a wild goose chase to track down a part. This location was the only place I could find the part so we got there at 745 pm and the 2 guys were standing in the parking lot chatting. Doors locked and everything. Looks like I'll have to be coming back tomorrow but annoying that they decided to close 15 min early.

PartSource has helped us establish a commercial account, and provides excellent customer service every time.

They help with orders guiding through every step if needed, and always have parts in stock - If not, they can special order them in for us.

Highly recommend their knowledgeable and professional staff - quick phone calls, short wait times even during peak hours.

Very bad coustmer service I'll never recommend this place to anyone. Bad management and ignorant staff.

Horrible experience with this location. I bought a brake caliper from them and when changing out the old caliper with the new, I placed the old caliper in the box. Unfortunately the brake fluid in the caliper ruined the box from the new caliper, but I had the receipt and the tag which was all that the cashier told me I needed to get my core charge back. Upon going to the store they refused to give me the core charge (112.00) and further to that told me that if I didn't have the original box I would not get it back ever. Long and short do not shop at this store as they are all about hosing their customers by scamming them out of their core charge even with all the info they stipulated was required. I ended up taking the part back to the Sunridge Part Source (on 32nd Street NE) which had no problem with the return (I just put it in another box which is all they asked). It is unbelievable that a location like the Goddard Avenue Part Source is still in business as this was a horrible experience for a customer. Like I said do yourself a favor and go down to a Part Source that actually cares about their customers like the Sunridge Part Source.

Unreal Service! I was in dispirit need of a difficult to find part on short notice and the middle eastern dude at this store went above and beyond for me!
Honestly a total life saver! I really appreciate the good work these guys do and would highly recommend them to anyone! Thank you!

Not very pleased with this store. I have a condition which exempts me from masks. I came in with my daughter who is 2 and one of the clerks asked me to wait outside because I did not have a mask. I said to him that I have a condition but he still wanted me to wait outside.with my daughter. The fact that there was only 2 people in the store was not cool. So I am not shopping there anymore and will spread the word.

I went in and bought 2 vehicle batteries.

1 transaction took about 45mins
He brought out 3 wrong batteries.
He blamed it on the system.

If didn't know what my battery looked like. I would have wasted even more time.

Then another 45min wasted when I returned the cores and my buddy got the wrong rotors and pads as well.

Poorly managed and trained personnel!

Very bad service. I have been to this location few times. Nothing has changed. You sit and wait over half hour in the line up waiting to be served. I have seen many people who get sick of waiting and just leave line up and walkout of store. This location needs to be managed properly. I will not be coming back to this location as they are not organized and they sit and chat while customers are waiting.

Although the staff was helpful, I felt really uncomfortable that there was a family in the store not wearing masks when the store has clear signage saying you must wear one (and there is a bylaw). The staff needs to enforce the rules so that those of us who want to be safe don't have to feel unsafe.

Poor service. Partsource come recommended from my knowledgeable mechanic mate. I've been here before and haven't had issues but recently went to pick-up an upper and lower radiator hose for my Xterra. I called beforehand to confirm stock, I was told they had what I needed. Upon arrival I was left waiting for 30 minutes to be served. The lower radiator hose on the Xterra is often listed as 2 hoses, one a pipe to engine hose and one a radiator to pipe hose. I wanted the radiator to pipe hose. The man serving me had a poor attitude and got me the pipe to engine hose. I told him that wasn't the part that I needed. He had a bad attitude, told me that's all they had and didn't go back and check for me. In other inventory systems the pipe to engine hose and radiator to pipe hose are often listed under the same category, so I'm pretty sure they had the other hose. He just had such a bad attitude that he couldn't be bothered to check.
I was left waiting for a half hour and no effort was made to provide me with the part that I actually needed. Maybe the waiting time was due to Covid, but the attitude wasn't necessary. I'm giving Autovalue a try now. So far they've made an effort to provide me with the right parts.

Prices are usually the best. Helped me with returns despite not having receipts. Even when the the phone was ringing off the hook, they were helpful and didnt rush me. 5/5 every time.

Excellent service. Great Staff, Awesome prices! If your in need of any automotive parts or even advice this is your one stop shop! I highly recommend it!

Didn't want to compete, wouldn't match anything online. Wouldn't even come down half way. Was willing to pay more than online to support them but they were too proud. Went to Napa where they were happy to be competitive.

Don't frequent this store that often but staff knew what they were talking about and they had what I was looking for. I did find that the knowledge of the counter staff was better than other parts stores that I have been to in the past. Overall good experience.

They get many calls so phoning and being placed on hold should be expected. Once in the store the staff is super helpful and I highly recommend them.

Used regularly by a friend who often gets an incorrect part. I purchased a part while with him and did not get around to installing for a while - and when I did the part was wrong. I went back to a closer store but because I lost the bill and it was over 30 days they would not exchange it for the correct part. Back to the Goddard store - same answer. The part was in their original packaging. The wrong part was also more expensive than the correct part and they would not simply EXCHANGE it even though I did not want the difference back. The first store I had tried to return it to had also tried three times to bring out the right part before coming out with the correct part. I made a note of all the part numbers related to the correct part and when I returned to the Goddard store they again brought out a box with another incorrect part in a box with the correct part numbers on it. Same box, same numbers wrong part. Still no return or exchange even though they had given me the wrong part. Contacted head office who spent quite some time with me getting my story correct and then said they would call me back. When they did call back they said I could now return the part - but the extra money owed me would not be returned - but would have to be spent on something in the store immediately. The $60 was then applied to a $120 floor jack which I later returned and finally got my money back - SIX VISITS later. (All these dealings were with the managers!) Do not waste your valuable time with this backwater outfit. Other stores like NAPA and Bumper to Bumper or AutoValue village, Bowness Autoparts are the way to go.

Called to just cross reference a GM part number was very rude talk to me in a condescending tone we're not all parts people in the world so a little help would have been appreciated

Went in last Saturday to buy engine oil, filter, and transmission fluid. Good sale prices in effect but I did end up getting a brand of oil I've never used (Total Quartz 9000) so will see how that goes. Staff seemed a bit too relaxed to me, but they all appeared to be dealing with either complex requests or customers who like to gab. I stood as the sole customer in line for a good 15 minutes, and didn't even get an acknowledgement until one of them finished with their customer. Thankfully the staff member was very personable / friendly and she made my wait time disappear from memory.mostly. I asked if she had received any feedback regarding the oil I selected, and she said she hadn't heard anything - good or bad. I was hoping for a little reassurance other than what I gathered from the manufacturer's label on the back of the jug. I received no more info; nothing. No questions for me, no asking someone else if theyve heard anything.nada, zip, zero. There was also a promo on this oil and you get a $5 gas card with a 5 litre purchase. I first asked about the card, then saw it at one point during checkout, and then I didn't see it again. She passed me my bag and receipt; so I thought maybe it was in the bag so I asked her. Not only was it not in the bag, it hadn't been activated either. She thanked me for reminding her and referred to lacking coffee. It was a Saturday and I wasn't in a particular hurry that day.but some days I am. Had I been greeted with this level of service on a day I was in a rush, I probably would have set my stuff on the floor and walked out. My total purchase was just over $50 so not huge.but it's oil change stuff. I have 2 cars that get changed 3-4 times a year, plus other odd maintenance pieces or parts required, it adds up! I'll let this one slide Parts Source, but if it happens again you will lose me. And if there was a manager around that afternoon (I presumed there wasn't) where were you? Who ensures high quality service is provided if you aren't there? How do you know? I don't blame the staff member for the mediocre experience.it's your job to be certain that everything has been done to minimize the chance of these occurrences and unfortunately, I feel more could have done in my case to better prepare the staff member (s). Just my two cents. Thanks.

Lots of parts for vehicles, some tools. If you're looking for stuff for your kitchen stick with CT.

I always stress out when my vehicle requires any repair. It feels like you see a mechanic and they look left then right, and after scratching their balls they throw out some daunting price. So with the help of YouTube I decided to attempt the repair myself. I determined the part and wandered over to part source on McKnight in calgary.
A young gentleman took some time to explain the removal and install process, when he clearly had other customers waiting patiently. Very impressed and thankful for the help