PEKA Professional Property Management Ltd

Initializing non-stop 24 hour emergency security services to an unfamiliar site, is often a headache to coordinate. I was pleasantly surprised to have a truly positive experience working with Peka, while providing our coverage of one of their sites, during a mechanical emergency. Tashi, one of their reps, was particularly helpful, in providing us with real-time intel and guidance, throughout our time of working together. Her consistent professionalism, obvious enthusiasm for her work, and attention to detail, was apparent throughout this job. You have great people working for you Peka! Tashi is one of them.

We have recently moved to the area and were nervous about starting up on our own, PEKA have been beyond supportive and have helped us through every step of the way. Lee was absolutely brilliant with the move in inspection and really put us at ease.
Thank you PEKA!

PEKA is an amazing property management company. The staff are all so friendly and pleasant. I have the pleasure of dealing with Jan the most who is incredibly helpful and professional. She points me in the right direction if I have any questions or concerns and gets any issues delt with in a timely fashion. I highly recommend this company!

A big thank you to Jan who went above and beyond to help us when you office was closed for a holiday. We were using your vacant property check service and were locked out after traveling 24 hours home from Autralia. She rescued us and even drove out to the house to help us. Thank you.

Horrible they'll bill you for everything when you go to move out. Small amounts of dust on baseboards they'll claim your responsible for and they'll bill you for their cleaner. I understand if it was dirty dishes or appliances but they're ridiculous

We couldn't believe our luck with PEKA! The team helped us to find a fantastic place with both Lee and Juans being really accommodating and supportive throughout the entire process. They made our lives so much easier and really helped us to get settled into the area.

In working with our board, Anthony Formela has been consistent in his pleasant and hard working professionalism over the last couple of years. He is readily available when needed for problems that arise and works in our best interest to continue improving the integrity and well-being of our building.
Thanks Anthony

I had a chance to work with Anthony and he is always professional, very helpful and friendly. He cares about the properties he manages.

I would like to express how helpful Kimberley has been in playing repair man for the parkade door.
Not once but twice today she has stopped what she was doing to go to somebody’s aid, and that is just today. It has happened many times before. This has also saved the Condo a lot of money for service calls.

I have been renting the same house from PEKA for 3 years, each time I need service they respond quickly and I am extremely impressed by the efficiency of the maintenance request I put in yesterday. I emailed Jessica Springstead and Sean Hipkins at 0930AM advising of a no heat issue. By lunch time someone had been around to take a look and resolve the issue. Great service from a Property Management company. Thank you so much!

Thank you to Jess for helping me get settled in my new place. I appreciate the time she took to review the appartment and for any issues that have arose she has rectified in a timely fashion. It's a wonderful way to get settled into a new place.

We have been tenants with PEKA for many years. Recently our hot water heater/tank broke and the water had to be completely shut off for the house. Jessica S helped us get our water back on and the new hot water tank installed that same day. It was a Friday, so we were very happy to not go the weekend without hot water!

She also sorted out getting our washing machine fixed shortly after that. She has been a real life saver making sure our home repairs were completed quickly.

Sean H.from Peka is amazing! My husband and I put a work order in to fix a drawer in our kitchen and within the hour we were contacted. Sean's communication throughout the order was outstanding and Sean followed up with us to ensure we were taken care of. Sean's professionalism, customer service and quick action is outstanding! 10/10!

Deborah Taiwo came through for me in a pinch when I needed some paperwork turned around same day. When we paid for rush delivery it said 2-3 days but when I reached out toDeborah directly she was very responsive.

Big shout out to Mark and Ashley for always going above and beyond! Their team was always quick to help and follow up. Thank you very much!

Our experience with PEKA has been excellent over the past year. Their response to issues we had was prompt. The team of people working with them has always been professional and friendly. We will definitely use PEKA again next time we rent in Canmore.

I can’t say enough about how pleased I am dealing with Peka. From Mark at the top through his assistants Hannah and Taylor they are extremely competent and efficient.
They are very good at what they do! Our move to Canmore has been made much easier because of them.
Thank you! We appreciate it.

Hannah was great and helped me and my partner land a gorgeous apartment in Banff. Super informative, helpful and understanding!

We have been tenants for the last 3 years with Peka managing the property we live in and have always felt well cared for! Mark W, has managed the majority of our requests and he is quick to respond and always professional. Yesterday I emailed him about our dryer making a loud squeak and today a repair person is here replacing the bearings. Thanks to Mark and Tonia for always responding so quickly!

I would give PEKA 10 stars if I could!
Right from the moment we applied, the entire staff was attentive, prompt and wonderful to deal with!
If you are looking for a professional, well run management company, then look no further - I will be recommending to everyone.
Thank you for making our introduction to Canmore so seamless and caring!

I would give zero stars if I could. My siding still isn't repaired from the big hail storm in NE Calgary over 2 years ago, and I keep getting the runaround from the company. Also my sprinklers haven't turned on yet this year. My advice if you're looking at buying a property managed by this company, run the other way as fast as you can.

Peka and Ray Langlois handled the rental of our condo for just over a year. Both the company and Ray were excellent to deal with. Ray and Mark were very reponsive to any questions I had during the entire length of my term with Peka. I would not hesitate to have them handle another rental term if needed. Thanks for the great reliable service.

I’ve been renting from PEKA for almost two years and I would highly recommend their services. Upon moving into a new rental property, we expressed concerns about the past move-out clean by the previous tenants and PEKA respectfully navigated our concerns with professionalism. They mediated a situation that was initially shocking to us and they compensated us for the extra cleaning we had to do upon moving in. Ashley from PEKA has been handling our file and she is very quick to respond to follow-up questions or concerns and has been clear with expectations. When our fireplace wouldn’t start, they had a repairman in very promptly to fix it, hassle-free. It has been great renting from PEKA and we appreciate the attention to detail, professionalism and thorough communication we have had with them. Overall great experience!

As a board member on a few condo's in Alberta, Peka are by far the best property management I work with. Efficient and they also tend to go the extra mile, notably Mark Walker and our property manager Anthony. As a result, we have an engaged condo board and a well-run building.

A big “THANKYOU “ to Jess S.at Peka. Jess is professional in her job, and returned my phone calls promptly and answered any questions I had with her extensive knowledge in her profession. I would recommend Peka Property Management to my friends and family!

Quite simply the best property management company we have come across. Particularly want to mention - on this occasion - Tatenda, who has now helped us out with a couple of mistaken condo fee arrears notices from another property management company (which manages a complex in which we own a condo). Peka pay the condo fees on our behalf, and are always super correct. I wont mentioned the name of the other property company, but they have managed to get their accounting procedures wrong on two separate occasions - which is really rather disappointing for a company that is supposed to manage a property complex, not only on behalf the complex as a whole, but also, presumably, the condo owners.
On both occasions, Tatenda hit the ground running, pointed out the error of their ways and fixed it in double quick time. Excellent work, Tatenda and many thanks.
I have to say that Mark Walker and all his team at Peka are at the top of their game. We have been with them for quite a few years now and we are lucky to have found them. If you are looking for a property management company in Canmore, look no further - you wont be disappointed.

I want to share our positive experience with PEKA, especially with Hannah, who has supported us in every step of our search for a place that we can call home in Canmore.

Just wanted to share our positive experience in dealing with PEKA. We’ve been so fortunate to meet Jessica Springstead. From day one, Jess’s priority was making sure we were comfortable in our new place which I very much appreciated. She is friendly, efficient and professional. Throughout a renovation she kept us informed, was quick to answer any questions and follow up on any concerns (no matter how small). We highly recommend Jess and her team! Keep up the great work!

As a Board Member of Golden Eagle Estates, Canmore I find Kassie Krakenberg our Condominium Property Manager excellent to work with. She is very responsive, attentive to details and conscientious. Sincere thank you for a job well done.

Sean was very great listening to my concerns and helping me problem solve. He goes above and beyond to help his clients. He was quick and professional in all his responses. I highly recommend talking with him when looking for housing in Canmore.

I have enjoyed Peka’s care and attention towards our Canmore condominium for over 2 decades now. Working with them directly over the past few years as a board member of our project has been exceptional. The guidance and expertise on matters large and small has been above the call of duty.

Sean Hipkins is an exceptional property manager. He is respectful, responsible and always finds a win win.

He recently introduced me to all of the team at PEKA and they were all wonderful to meet.

My better half, and I moved into a Peka managed building earlier this year. The team at Peka are courteous, hard working, and professional. The building we live in is always kept clean, tidy, and snow is removed promptly. We have thoroughly enjoyed our experience with Peka, and we know you will too.

Cheers!

We live at 133 Grizzly Ridge, and I must say the snow removal service has been great this year- even on Sundays! Kassie and her colleagues have been most responsive to inquiries and issues.
Graham McFarlane

I've owned my condo in Canmore for many years and PEKA has been our property manager the entire time. Becki is amazing. No matter what question I have, she answers it promptly and efficiently. She follows up on all concerns regardless of how small they are. When we had a big maintenance project happening, the email updates were frequent and informative. We have nothing but good things to say about PEKA and would recommend them to anyone looking for a new management company!

Jan was extraordinarily helpful and kind when I got locked out of my apartment late on a Friday. She went above and beyond to make sure I got home safe!

This review is personally aimed towards "Jess Springstead" our personal property manager. If you have an issue I suggest flicking Jess an email she doesn't just get back to you that week but literally within the hour. Any time I need to speak with someone from Peka Jess is my go too. She's efficient and excellent at getting done what needs to be done. Keep up the good work mate! Definately leading by example.

We rented a home that was managed by PEKA and found them to be quick in responding to any concerns we had and always took our concerns seriously. They are upfront about their expectations as they shared cleaning and maintenance information with us when we moved in. Mark was amazing to deal with he always responded quickly and treated us with kindness and respect. We had no issues getting our damage deposit back but we did clean very, very thoroughly following Peka’s cleaning list.

On Saturday, September 25th, I noticed a pool of water in our parkade at Creekstone coming from a leak in an overhead water line. I placed a call to the PEKA emergency line, which was answered immediately by Jan Pedersen in a very professional, polite manner. Understanding the urgency of the situation, Jan quickly and efficiently called Banff Plumbing to repair the leak within the hour. I was also very impressed with her follow up to ensure the call was handled. Kudos to Jan!

Jeff B.

Just waited two days for peka to reset the elevator, well obviously because I'm in pointe of view and not spring creek. There would be no way peka would ever let that happen to spring creek.

The communication standard at PEKA is awful. Upon move-in and move-out I found myself having to follow up with their employees several times (often 3-4 times) for assistance answering my questions and to confirm move-in / move-out inspection times. Bounced around multiple people within the organization, no out of office contact information. This just causes added stress and frustration to an already stressful time. Overall, pretty poor customer service.

We have greatly appreciated the peace of mind that PEKA created for us over these past five years as first-time landlords! PEKA found us great tenants who really took care of our condo and it was great to have someone local available to assist tenants with any issues. It has been great to work with Ray and the PEKA team.

During the 3 years that I used PEKA to manage my condo rental in Canmore, the service I received from the company and Mark Walker, in particular, was absolutely exceptional and beyond my expectations. They took care of every little detail and made my experience as a landlord simple and stress free.

I would highly recommend PEKA to anyone looking for management services in the Canmore area – they won’t disappoint!

Ray Langlois responded to all our questions in a timely and professional manner. His emails were positive and courteous. We had a minor plumbing problem in the unit we rented for a month, and he ensured that a plumber attended and took care of the issue promptly. We have recommended PEKA to our friends.

June 24,2021- I just recently sold a property that Peka has managed for over 10 years, every year of service was exceptional and due to the excellent service and care of my property, the property was in great shape to sell this year. I want to say a big thanks to the Peka team! To me they are the only property management company I would use in Canmore.

4 years ago - I have used Peka to manage two properties in Canmore for over 8 years.
Their team goes well beyond what I expected and they are extremely proactive, personable and professional. I highly recommend them for anyone wanting quality and attentive service. Thanks again, for all your care and attention to my properties! Seven months later.and so impressed with the continued service, it just keeps getting better and better! They really go out of their way for their clients.

International travelers beware. PEKA charged a $4000 cancellation fee for a lease when I couldn't get to the property due to COVID border closure. Even the Canadian government was advising against travel. Last year, they worked with me to reschedule the lease for this year. This year I was told that the million dollar home owner needed to make up for last year's losses. During the pandemic, we never expected any cancellation fees imposed. With COVID variants, border closures may be a regular event in Canada. If you book with PEKA, be sure to have your attorney review the lease first or go with a provider that has a more flexible COVID cancellation policy. Shame on you. We were good customers and we would have rented yearly.

This company is a joke, no responses from any board members. I don't think they know how to manage a condo board with the amount of missing paperwork and lack of communication to there clients.

Mark Walker of PEKA Management is simply the best at what he does: he is the most professional, personable, positive individual in the field! Mark’s knowledge of inventory and accessibility is unsurpassed; and he has an uncanny skill of finding incredibly creative fits for renters and owners—no matter how difficult the situation might seem to be. His team is positively first-rate as well: every aspect of the PEKA organization is extremely well-run—including timely and helpful response times to every inquiry. We have utilized Mark’s services twice…we would be 100% happy to call on him every time a future opportunity might arise…and we highly recommend investing your time wisely by putting Mark Walker at PEKA at the top of your list! (The Rodney Family)

Maggie Morris writes:
Thank you so very much, Mark, for all your outSTANDing help with my/our rental needs over these past years! YOU are amazing.and you must be wonderful to work for, as well because I've noticed you have several long-time employees.this speaks VOLUMES!

You and Tonia (and all your staff) make people feel that we are friends, not just tenants and I appreciate this very much.you are THE BEST and, again, THANKYOU from the bottom of my heart for finding us the best home we could've dreamed of in Canmore!

PEKA found good tenants and kept the entire experience very hassle free. I would recommend them.

We signed a one year lease but due to unforeseen circumstances had to vacate early with very limited notice. Mark and his team were extremely responsive and within 48 hours had prospective tenants. This was a tremendous relief! Moreover, during our tenancy we were supported with any issues; from a new TV being replaced to a bathroom fan or even a lightbulb. Great service from great people, and we will miss our beautiful, albeit temporary home in Canmore.

I have rented my Canmore Condo through Mark Walker at Peka for the last 4 1/2 yrs and I have had nothing but Excellent Service! I so appreciate that Mark and his team go out of their way to handle any issue with efficiency and professionalism. Thank you so much for everything you do Mark!

PEKA has managed our condo for the past 20 years. We have been pleased with their performance, arranging for renters and helping with recommendations when appliances needed to be replaced. All tenants have been wonderful. At the end of October, 2020, the renter left the condo, giving us the chance to do some renovations. Ashley, from PEKA, has been fabulous. She has arranged quotes for flooring, painting and plumbing, going the extra mile in response to all of our questions. Although not a designer, Ashley has been so helpful with various suggestions that will enhance our unit. We could never have managed the renovations without Ashley's help. She has excelled in every way!

A true test of professionalism and integrity can be found during challenging circumstances. Both as a property owner employing Peka to manage our property and as a tenant within a Peka managed property, these past two years we have received nothing but exceptional service from Mark and his team, we would not hesitate to recommend to both property owners and tenants.

TERRIBLE, actually. Peka made 2 tempts to raise the rent on us WITHOUT the home-owners request, k or approval BUT b/c we asked the home-owner about the "surprise increase" (AND of course JUST as Peka wanted us to sign a renewal for another year!) The owner quickly called Peka and told them NOT to raise the rent. Peka ALSO entered our rental home WITHOUT giving us proper notice AND without our knowledge. Until I saw the business card they left on the counter. This is of course a violation of the tennant/landlord act BUT what can you do. Peka IS a monopoly in Canmore and they SURE behave that way too. They CONSTANTLY sent us letters about watering the lawn, however (and more importantly) the home OWNER didn't want town water wasted on "dead earth". We otherwise kept the property immaculate. I also dealt with the "ways of Peka" a dozen years earlier, and they were terrible then too. So in THIS instance: Nothing gets better with time.
The owner sold the home we had been renting for 5 years, so we left town. Dealing with Peka WITHOUT the advantage of the great home-owner we had, isn't worth a single minute of ANY renters life. And OF the two homes I've owned, I'd NEVER put them into a rental pool with Peka. So they fail hard on both sides of the coin.

Company is ridiculous. Nothing professional about them. Super unfriendly and inflexible. No long term local has anything good to say about peka

Myself and a few friends rented a property from Peka for just over a year. Tonia Medina was the Associate who managed the property we rented and she was extremely helpful. She always replied quickly to any questions or concerns we had as tenants. In addition to helping with upkeep of the house during our lease, she also went above and beyond in assisting with out move out. She really is a pro. Thanks Tonia!

Had a great experience with Tonia Medina while looking for residences in Canmore! She was incredibly knowledgeable about the property and was a very friendly person to deal with. Would love to work with her again, regardless of finding the right place for us or not. I’d say give that girl a raise!

I’ve rented from PEKA for several years now, and they are so great to work with. Jess in Canmore is very kind and is particularly helpful in arranging prompt service if we ever need someone to make a repair in the apartment! I would definitely recommend if you are looking for a place to call home in the Bow Valley.

The team at Peak is outstanding. From the quality of tenants to the condition that they kept our home in, we were constantly impressed. Highly recommend Peka for both landlords and tenants!

Renting through PEKA makes my life easier! Thanks to Mark, Taylor, Jess, Dave and the rest of the rental team for the excellent service. I appreciate the rapid responses and willingness to go above and beyond to make sure I am happy in my home.

We have owned our resort property in Canmore for the last 10+ years. PEKA took over in 2012 and Becki has been with us since then. She is extremely well versed and can answer any questions we throw at her and I've been trying to find tricky ones to stump her too. Recently we've been looking at buying another condo in Calgary that is managed by PEKA and we were sad to learn that Becki doesn't manage any of them, but she reassured us that whomever we get will be just as good. It's a high bar she's set though, so we shall see. Overall, an amazing company and we recommend them to everyone.

As part of my job, I deal with a lot of property management companies. When I first started calling PEKA, all I would get is voicemail after voicemail. No return calls. It was extremely frustrating. Caitlin, the lady answering the phones was phenomenal. She went above and beyond trying to find someone that could help me. I eventually got put through to Becky, who doesn't actually work with the property I was inquiring about, but managed to help me nonetheless. Huge shout out to them. To the property manager and her assistant who did not answer my calls or return the messages, please take lessons on how customer service is supposed to work as you seem to be lacking in those areas.

I've worked with a lot of management companies during my years of being a condo owner and can honestly say the service provided by provided by PEKA is refreshing. Becki is always willing to assist and keeps updates flowing smoothly. Emails are always answered promptly and professionally. The lady at the front desk I talk to is always so friendly too. Overall just an excellent company to deal with. Thank you!