We stopped in yesterday for our forst time. Wandered around a bit looked at some stuff. That's when Morgan came over and WOW! She helped us so much and had so much information to give. We never felt pressured or rushed. She clearly love what she does and we will definitely be back.
We drive from Edmonton to shop at the store on Baseline in Sherwood Park. We have always received exemplary service, the store is spotless, organized, welcoming and we don't like going anywhere else! I wanted to take this opportunity not only to say how much we appreciate this store but to bring attention to an amazing individual. Their name is Dakota and I would like to thank her for being friendly and knowledgable. I appreciate her knowledge about the many of the products. She takes the time to make sure your experience was a good one. So Thank you Dakota!
The staff member with white hair said, I'm being cruel to my chocolate lab because I wanted to turn down the water temperature while bathing him. The best part is as I was walking out the door said said "please don't come again". There are other locations without disrespectful staff that I highly recommend.
Awesome place to take your dog for a bath…took our dog chase today and it was absolutely perfect.lots of room, towels and lots of different shampoos and conditioners for your dog.we will definitely be bringing our dog here from now on.
Best service I have received at a pet store, and I'm old. There are several staff members and all of them are incredibly helpful, friendly and positive. They all seem to be well trained as well. Highly recommend this store. Also, love seniors day! Thanks for great service ladies
It's literally awesome staff. Did you know you can buy cat wet food by trays and make a mix of flavours given you stay within the same brand and can size?
Lack of customer services made me not buy many things needed there, walked out with one little toy since I couldnt get help for the big items I was looking for.
Always super helpful staff. Love the dog wash. They were amazing even though it was busy with ensuring it was clean between dog washes. Always super friendly and great experience in store! Love this pet valu
Extremely friendly and helpful staff. Helped us get a very terrified rescue dog into the pet-wash area and then helped us convince her to get back into our vehicle. Offered treats, assistance and encouragement to our stressed out little family. Every staff person we crossed paths with was absolutely fabulous. Thank you so much! We will be back soon. Kisses from Oreo:)
I use the dog wash here and always have a pleasant experience with the staff on duty. The dog wash is always spotlessly clean and they offer a variety of shampoo choices all for $10.00. I also pick up the occasional items and find tge prices to be quite reasonable.
Came to bring in my puppy for a bath today because he threw up in his crate while on the road. Paula greeted us at the door with so much compassion and helpfulness. She gave some clean up supplies for the crate and another colleague even offered to help me clean up the crate. So kind! Both our dogs got top notch bath services and we are very pleased with the facilities and likewise with the staff. This location is out of our way, but we will definitely be coming here from now on. Way to go, ladies! Merry Christmas!
The staff here are fantastic. Very helpful. We switched to a different dog food and they love it. I came in to pick up a couple things with a baby carrier in tow and the ladies brought the items to the front to be rung up and to my car.
Really LOVE the dog wash for 10$! I don’t have to get my house all hairy and they proved you with soap towels and a dryer. Also love the variety of food and treats. And the staff has always been absolutely wonderful and friendly
Wonderful staff and all very helpful! I'm always greeted promptly and offered help. My cat, Mr. Stanley loves coming to visit. He even stopped in for Christmas pictures!