Pet Valu

My dog was attacked by another dog and the staff put us behind the bathing area gate, allowing the other pair to continue to roam and shop. We were asked to wait by the staff, until the others were finished. According to the owner, their dog was in heat, then proceeded to get off leash and approach my dog. Then jumped on her and started biting. A dog that is out of control is the one that needs to be separated (and trained), not the dog that’s getting attacked.
We got fed up waiting, avoided the dog on the way out the door, and left.

Writing this review to commend the manager? Jocelyn on an exceptional job in handling a not so friendly customer when I was there today. I go there regularly to wash my dog, she's a 40lb whoodle and if I take my time it takes me about 35min (40 if I'm basically giving her a bubble bath and getting her completely dry - which is impossible). But today there was a couple washing their Bernese mountain dog (beautiful dog) but they were there for almost 2hrs! This location is pretty busy and especially busy on a Saturday afternoon. Jocelyn approached them and politilely requested that they finish up as there's a lineup of people and they've been there for over an hour already. This customer then was pretty rude and said something along the lines of "I'm a paying customer, this is the fastest I've washed my dog, what's the head office number so I can make a complaint. " If anything, wash your dog, get it somewhat dry, then take it home and finish there.

We all spend $12.60 on a wash, but it shouldn't take more than an hour. If you're going to take that long at least be nice about it and spend some money in the store. I always buy my dog a treat when I go.

Rant over. But shout out to Jocelyn for handling it very well and being very helpful and friendly every time we've gone there.

Heck, if this location looses this customer, then good, there are plenty of other people litteraly in line to wash their dogs here and we'll definitely keep coming back.

In terms of the wash facilities, they're always cleaned after every wash and the product they provide is great, I would recommend the oat honey shampoo & conditioner, or leaves our dog smelling great and her hair is nice and fluffy after a good blow dry (at home)

Again, thank you Jocelyn for your continued hard work and dedication at this pet value location

The shop is great, the staff are extremely nice. The prices are not so pocket friendly that is why I gave it 3 stars.

The self serve dog wash is perfect for my bigger dog. I would never want to wash him at home and have to clean up myself. The products leave him silky soft and the water pressure and air pressure of the dryers make the job much easier. The workers were so sweet to my old boy, too!

Found a new Favourite food 4 my chowhead.
(A Lamb crunchie)
They are also enviromently conscious & donate/participate leftover portions of un- used products returned. Wirh full refund or trade

Nice spacious location and has the dog wash station! I was here to see the girls from K9 Gentle Dental who had a space in the back to work from. The staff were all friendly and welcoming. My dog loved it too!

I goto a petvalu about once a month to bathe my dog.
The service and helpfulness I got this last time was very disappointing. Wish I’d have gone to my regular location.
The store closes at 730 on weekends, I make sure to show up before 645 to ensure there’s a lot of time left since it takes me usually 15 mins, 20 max to wash my dog. Short hair etc, not that difficult.
However this time, it was just before 640 and I was told they shut down the dog wash for the night because they’re closing … there was a guy already washing his dog about done and they were open for at least another 45+ minutes. I ask politely if they can make an exception because i promise to be done by 7.
They scoffed and were clearly very annoyed. They’re open until 730! Not sure why they’re so annoyed with a customer.
They agree however the shampoos are all hidden in the back so you can’t see options but I know I like a shed relief so that’s fine, she gets me shampoo. She brings it to me and it’s just pure water. I don’t know why they dilute it so much, it’s barely usable. Had to wash the dog 3x to finally get some good suds and had a hard time with his belly and chest because none would get on those areas because I couldn’t put any on my hand. I didn’t mention because the store was getting busy and wanted to still make sure I was out in time.

I shop here because they are the only place that sells pefromatrin ultra. Bosley’s is better (their sister brand). They were very rude to me when I had to make a return and made me feel criminal.

On a side note. Bosley’s Abbotsford and North Vancouver have always been amazing. These must be franchisees.

Customer service is amazing. There are more living crickets in the containers than any other pet store I've found in Edmonton. Amazing selection of dog treats. Our pets are always happy when we go to Pet Valu.

This store discriminates against it customers. I will not be using pet valu for my future pet needs. What a shame. Masks are being lifted and to lose a customer in this time over a mask is really sad.

I was very disappointed when I found out that if I wanted to return treats that my puppy will not eat, I had to go back to the same store & see the store manager.

Been buying dog food from here for over a year now and the deal they have is buy 13 bags of dog food and get 1 free. So i have been collecting and told next time i come in and buy a bag i will get 1 free. When i came in about a month later i was shocked to learn that its only valid within a year. Not once this was mentioned to me the 12 previous times i have been in to buy dog food or when i asked the last time i was there if i get a free bag next time i go in. Besides that friendly staff

Stopped in yesterday and the girl working was washing the dog wash stations 1.5 hours before close. She let us know the latest we should have been there was 6 when they don't close until 730 because apparently it takes her an hour to wash the 2 stations. She made the situation very uncomfortable for us. We decided to take the dogs elsewhere because of the way she treated us. Definitely will not be going back to this location!

I always get great service and most of what my pets need/want at Pet Valu. What I can't find there, they can order for me or tell me where to find it more immediately.

Love how its locally owned and the staff treat their customers with respect and care.
Also LOVE LOVE LOVE the little kitties that get adopted so regularly there.
If youre looking for a kitten always check there first!

The staff here are always willing to go the extra mile to help. They make me and my pet both feel safe and welcome there. Thanks for helping with the harness today!

I enjoy the location. Not many live animals being kept which I think is a good thing for a chain pet store. They have an alright selection of feeder insects with fair prices and friendly staff as well.

I take my golden retriever for nail clip and bath, 10$ plus GST for each. Bath comes with shampoo, conditioner, towels and doggy treats. Great deal plus no mess at home call for appointments

I have been a customer of this store for almost three years. However, I can no longer trust a business that waters down its product. I was frustrate to find out that the store dilutes all the shampoos in the pet washing station. A business owner that is this cheap should not be trusted.

The Whyte Ave Pet Valu is one of my favourite locations - great staff, fun vibe and unique selection of products
These yummy looking handmade, wholesome, human grade and all natural ingredients (minus the food colouring) specialty dog cookies - are a new favourite in our house
Made by @boscoandroxys and sold at @petvalu stores across Canada
.
For all our special occasions - everything in moderation is key - to keeping this pup svelte + healthy

I look forward to my next visit when I’m in the area
Thanks guys!

Service was poor and staff members were rude. One staff member was friendly and polite, but the senior staff member was rude. Products were expensive and I don't intend to shop there again any time soon.

Facility itself is nice. The staff not so much except for the guy that works there.

We were told to dry our dog in the tub and not outside of it, which is understandable, but the lady's reasoning was because now she had to sanitize all over the petwash station. Were they not being sanitized before? Especially given that it's during the pandemic, one would expect they're being diligent with their sanitization process.

Being a very inquisitive person, I was very satisfied. Manager was very well informed on all her products and services. Will definitely be coming back.

Small store but great selection (the only pet value that I know of that sells Koha wet food). Have always had great service there