Petland Coventry

The store is being ignorant, bordering on cruel with the placement of the ferrets for sale and rabbits. Ferrets are right next to the rabbits and when I mentioned this 2 weeks ago, a sale clerk even stated a ferret escaped and ran right to the rabbits. Came back today to pick up unrelated pet food item and ferrets still had not been moved. The ferrets are in a large wheeled cage that could easily be moved to a different location. This is not fair to the ferret or the rabbit.

We needed cat lashes for our two non-cooperating cats. We brought them to the store where Erin did a great job assisting us.

Need more cat stuff though, but awesome staff.
Frisky ferrets, fun to watch.shy bunnies but very cute.

- well stocked
- the fish manager at This location went above and beyond. Recommend the drive to this petland as they are super helpful

It's nearest petland store and I'm glad it is. Always quick stop and always find everything i need

Great Customer Service! Called in today to ask about my betta fish. The gentleman who answered the phone and transfered me over was very nice and cheerful to talk to. I spoke to Aleah about the problems with my fish, she was very knowledgeable, and gave me some great advice. Very impressed with their customer service. You can tell they really care about the animals:).

These guys are awesome and really care about their job and their customers too! The store manager is amazing and deserves a big pat on the back. He goes out of his way for the customers and he is one in a million.well done guys!

Very big store. I was going in to get a very specific item which I couldn't find. I don't believe they carry that brand. Received a few glances when I walked in but no staff personal came to ask if I needed help after wondering the aisles for 5 minutes. Store was very clean and bright. Probably wouldn't return

Had good experiences with the groomer there. Everyone is always excited to see our little buddy

. However we had to pulled out. There is a strong stench emanating from that place. Concerning to our little buddy. Might be back… but we gave it a visit after noticing it to see if it was still present. That’s about two months. Also I realize it’s a “dog grooming” place but it doesn’t seem sanitary. ‍️.

Anyway might be back at some point but the staff are all very nice and helpful.

I had the most wonderful experience in this store today. At about 4pm Sept 21st, my dog Sophie and I went in to pick up a few small things and get some tags engraved. The employee who helped us with the tags was wonderful. And then two more employees came over to say hi to Sophie. Sophie thinks she’s some big hot shot now from all the love that was showered on her from all of the 3 employees we interacted with. One of the employees even grabbed a brush and started brushing Sophie while we waited for the tags to be finished. Everyone was so incredibly welcoming and are obviously working in the right environment with how much love they showed my doggo.

I have never been to this location before as it’s a bit out of the way for me but today we just happened to be in the area, however I will now go out of my way to come to this location when I can thanks to the amazing experience we had today.

Thank you to everyone we had the pleasure of interacting with today! You made my day, but you especially made Sophie’s!

Hit or miss to come here. Oftentimes looks like there is no staff and have to track them down to find something. Not very friendly or helpful staff, just wants you to pay and leave. Sometimes out of stock items and scarce selection. Membership helps you save though.

I had my first dog groomed here for 12 years and now that I have a new puppy I’m thrilled to bring him to see Shelby or Jamie. They are terrific groomers. Very patient, kind and great with dogs. I highly recommend them.

Always happy with their grooming service especially today, Sep 16 2022. Did not get the name but the groomer did make my November sooooooo handsome. Thank you so much.

Nice place to kill some time when the wife is in Michael's or Winners. Kids love the bunnies, guineas, birds, and even the fishies / lizards. We don't have a pet but fun to go anyways. If you want a grade A experience however, try Pisces!

I have bought many fish from this location, just for them to die shortly after. Even though my tank size, water temperature and water quality are fine… they continued to pass away. Just 3 of the 7 fish that I bought have survived and one of them was just purchased yesterday. One of the fish had mouth rot when I got it and another had fin rot. A staff member recommended me a product and told me it is used to to treat fungus and fin rot, but gave me improper dosage. He told me it was 5ml per gallon, when in reality it was 5ml per 10gallon. Not only did he give me improper dosage, but with farther research, the product isn’t meant for treating fungus it’s for preventing it, and it may slow the healing process of infected or injured fish. Out of all times I’ve visited this location, only two of the staff members I’ve spoken to gave me proper information. I have no anger towards any employees here, or the establishment itself, it’s just upsetting having fish constantly dying in my aquarium.

I must edit my review of this place. Although there are some friendly sales staff, this is the worst place to come for pre order live feeders! It’s almost laughable the way the pre orders are handled- or not handled. I have been trying to pre order crickets from here for about a year and a half, when I first found out that this was an option. The crickets I need are very small and not kept on site on a regular basis.
First I call to get my pre order set up, then wait several weeks and nothing comes so I go into the store to inquire, and apparently nothing is set up for my pre order.ok so I try again. I ask for biweekly orders as opposed to 1 week, and they come every week until I remind them again that I want the order every 2 weeks, not 1.
For a few months my orders come on time and all is ok. The following month I waited close to 3 weeks, then went into the store to ask about my order. The sales people (3 of them) tell me that they don’t think Petland is doing preorder crickets anymore! There was no email communication, and no phone communication about this, instead I just don’t get a phone call again until I go in to inquire myself!
I stopped going there for a few months but it is the closest pet store to me so I go in for something unrelated and see a familiar staff’s face. She says that they in fact did not stop pre ordered cricket sales, and the manager confirms! SO I sign up AGAIN, get a couple orders, go into the store to see when my next order will come, because it’s late AGAIN, and the guy says he doesn’t know when they’ll be getting the next order. I leave and go to Pieces, and Petland just NEVER CALLED BACK! Haha you can’t make this stuff up! Needless to say I will make the drive to other pet stores for my animal needs.

Ellia from fish section was very helpful and answered all my questions. They also allowed me to do an exchange cuz my fish hate the fish food that I got from another Petland. Thank you Coventry Petland!

I have had many wonderful experiences at this location. One of the staff named Peter was so patient, attentive, knowledgeable and experienced. He answered my many questions and concerns about our birds, and also helped with replacing our lost bird, grooming our other bird and also shared practical information about handling and taking care of our birds. I will recommend this store

Want to buy local. Went to get Nutra cat food. They have individual packets on the shelf. When asked if i could purchase a case of 12 (24.99 at Petsmart) was told.sure but you have to pay the individual piece price of 2.98 each. So 2.98 x 12. $35.really Petland.thats bad business. Even when I told them I could get it at Petsmart for 24.99, they didnt care, weren't willing to match.
So went to Petsmart and bought 3 cases from them. Also sale price of $ 2.oo each.

Amazing staff and knowledgeable, get my dog food here and have never been lacking for help or service

Nice people always welcoming.and if you need questions about your pets they are alway there to help

Love this petland! Always great customer service and often some good dog treats on sale which is fun to try!

Very accommodating staff! Bought fish yesterday for my new tank and the lady who helped me was extraordinary!

Good selection of supplies and food. Small fish section, but they occasionally get a rare gem (got one of my original/favorite fish there). We got our bunnies there too, they outfitted us pretty good for being first time rabbit owners. Staff's always helpful and never seem too busy for the customers.it's a pet store, you kinda gotta be a good hearted individual to work at a place like this. And as an added bonus, the store's close to my place. Perfect for those 'Awe man, I need a thing for my critters' moments.

I know more about fish than thay do always price check prime its 29$ there 19 at other fish stores

If I could I would rate this 0 stars. The groomer we got was shelby. She can't do her job properly. He attitude sucked and she canceled our appointment cause she didn't wanna do it. In the end our puppy looked very ugly after her first grooming. NEVER COMING BACK HERE.

Had an amazing experience had a woman named Emily help me in the aquarium section she was very knowledgeable on every question I had for her.

This place has very friendly staff. Pre Covid, we would go in for various pet needs, the regular staff were willing to let us see the ferrets or something in the reptile department. We really appreciate that and think it is helpful for animals to be socialized prior to people buying them.
I also get crickets from here from time to time and am very specific as I have a micro gecko. All of the staff who have helped me-especially one girl with long brown hair- willingly take the time to pick out the smallest ones for me.

Went here to get a brush for our dog. Not much selection for grooming products but we got what we needed.

Love going here after school with my friends, my friends are trouble makers, i'm clean.just love the animals, super cute!

Great place close to home. Has the exact product I buy and they have lots of cute cats for adoption.

The staff here are amazing, accommodating and have the patience of saints. I commend the staff for always having a sunny disposition and being available. I have never had a poor experience.

Brought my cat here in the past for a nail trim and they were fantastic. He is a bit of a scardey cat, but the lady in grooming was really good with him and had it done so quick he barely had time to be afraid. My mom recently brought their giant mutt here to get is nails trimmed. He's very sweet, just very big, which often intimidates people. I believe it was a different groomer but this one was also amazing. She was super sweet and was not scared of him (we've had groomers in the past refuse to work on him because of his size). The store also has a great selection of products and all the staff I've ever interacted with have been really pleasant.

I bring my cat to the groomers here all the time and they are always friendly and great with the animals. I also adopted my cat from this centre and continue to be pleasantly surprised by their knowledgable staff.

A good sized pet store that has a great selection of pet clothes, toys, and food. Always fun to bring your pet along and let them sniff around!

I brought my sensitive dog in for a grooming the other day. I admit to being a bit nervous as he is a bit of a wuss and it was my first time taking him here. I can not say enough about how wonderful the ladies (Jamie and Shelby) were with him. He looked fabulous and was completely at ease. I then took him to get a harness and a lovely girl, (Sam?) Was very helpful determining appropriate harness size and helping me find a matching lease in the length I needed. While I was waiting for Monte to be done at the groomers I explored the store. I enjoyed all the animals but was quite impressed when I saw the young man, Tyler, was giving 2 kids a bit of a lesson on the conures. It was obvious these kids about 1p yes old were not going to purchase them but they were interested. So he talked a little about caring for these birds and where they came from. He was handling them, it was quite interesting. I may or may not have listened in as it was really good information. Now I have been to pet stores where you feel like the only time they want to talk to you is when you are at the till, this is definitely not the case here. I was pleased to see how well and interactive the animals were, how attentive and knowledgeable the staff was and skilled the groomers are. I will definitely be back.

I just wanted to point out to the person who commented about the small animals, that the hamster water is not old, it is in fact fresh water, and the reason it is yellow is because it’s medicated with tetracycline to help prevent wet tail in hamsters. They get tetracycline directly from a veterinarian. The hamsters are not sick or anything it is a preventative for stress induced diarrhea. As for the rabbits having yellow feet, you will literally find that anywhere. Rabbits are notorious for stepping in their own urine. It’s normal.