27 July 2023 9:02
Recently went here and was disappointed, you can't ask them any questions or they just get anoyed and treat you rudly. I just wanted to get something particular but I guess not. If you are okay with no help, this place will be fine.
25 May 2023 21:16
Great Selection for cat food and toys! The girl with short brown hair who helped us was so sweet and friendly!
16 December 2022 7:44
Staff were very friendly. One gentleman in particular made my day and made my kids smile. He helped us with fish. Then proceeded to teach them about the reptiles. Even gave my 3 year old a bag of water to carry as he was upset that he couldn't carry the fish! He followed the kids through the store and even got them a bunny to pet. Absolutley amazing staff member who loves his job!
25 November 2022 16:30
I don't go to pet stores often but my friend has a dog I love to spoil. The staff have been extremely helpful finding things, on more than one occasion. I also had eye surgery and had trouble reading labels the last few months and, again, staff were very helpful.
15 November 2022 5:21
We had an EXCELLENT experience at this petland last night. We brought our 1.5 yr old baby to the store to get her a fish (she's obsessed with "fishies") and the staff here were so patient and kind with her. One of the staff members noticed my daughter was gleaming at the hamsters, so they dropped what they were doing, and came over and found the littlest hamster babies and brought them out and showed her how to pet/ hold one! She was estatic! Thank you for showing such compassion and love to absolute strangers! Really made a possitive impact on us!
27 October 2022 8:41
It was a great pet store! I saw a lot of trusted brands and they even have other interesting pet products as well. I had a nice time shopping and got a few snacks for my cats. I was also planning to purchase a cat tower/tree but I can't afford it yet but I would definitely come back here again to buy one.
30 July 2022 3:51
Useless and over priced, management decided shortly after opening the store to double the price of feeder fish because he was getting upset people were buying so many of them, kinda strange for a store thats here to sell stuff? !
Plus I have wandered the store for almost 25 min and everyone has ignored me and they do not carry any real fluval maintenance products.
Off to PetSmart now….
20 May 2022 8:28
I usually find no issue whenever I go to this Petland location, however when I went there 20 mins before they close, Emily (one of the workers) was very passive aggressive towards me, as well as my mom, as soon as we walked through the doors. She didn't seem to act this way to all the other people who were coming in after us, which was very weird. When she was checking us out at the till, she seemed very irritated by our presence and talked to us like we were incompetent. Emily showed zero respect, zero professionalism, and a lack of good customer service. As a current retail worker, a staff member who treats their customers in the same way Emily did, would get fired in no time at all.
17 May 2022 18:40
One of my favorite places to go! They even have room to pet cats. I love how knowledgeable the staff are and the opportunities to learn more about the animals.
14 May 2022 16:36
This is the second time. Manager not helpful, doesn't give you any other option, made you feel like you are not capable of taking care of birds, just because u wanted to surrender a bird or couple of the birds you bought earlier. They also call it "adaption" even though they're making you pay for it.
19 February 2022 22:45
Found some bacon strips for my boy. Sizzlers by Blue Buffalo. I really love the sales representatives attire. Fun place.
19 February 2022 15:04
Thank you Mikayla
Great customer service and very friendly. Always smilIng at customer's
She also gives the best suggestions for ur pets
02 September 2021 14:01
Had a great experience here picking out a hamster. I specifically went with Petland for this, as their small animals are in open aquariums that allow the animals to be handled by staff and customers alike. This meant that my new furbaby is already used to being touched and handled, and isn't scared of humans (and thus, not a biter). I'm glad that this location has all females (something I didn't know pet stores did, but is cool, though of course not guaranteed) as I specifically wanted a girl.
Kendal was fantastic in her customer service, knowledge, and caring when it came to the hamsters, which I really appreciated. She made sure I knew what to expect, what to do in case the worst happened, and made sure I knew there was help should I need it. I love that Petland treats all small animals as well as their larger animals.
Being real, the little furball cost me three times as much as it would have going to the competitor. But, I now have a companion who is already tame, and even climbs into my hand when I call her. Wouldn't change a thing about my experience. Thanks Petland, and Kendal!
P. S. Boo says hello!
03 August 2021 17:41
The staff here are knowledgeable and friendly. I'll purposely go to this one over the one by my work.
17 July 2021 7:22
Today i went in and spoke to Chelsey in the fish department.i asked her if they had something in stock and she was incredibly short and seemingly snarky with me and seemed like she’d rather re-organize the bettas than assist me.i’ll be taking my business elsewhere because of this as i know there is better customer service in the city.
22 May 2021 15:24
Tony was such an amazing help! I came in looking for new food for my puppy as he developed an allergy and she was very informative and able to recommend many options for me. My experience with her was one of the best I've had at a pet store.
Other times I've been in there Carole was also really sweet and helpful!
Love the staff here, excellent customer service.
08 April 2021 23:48
It was nice and clean. Lots of selection. I like the bulk treats available. The customer service was also quite nice and attentive.
11 March 2021 21:44
Been in this store a couple of times and definitely will make the 30 min drive to go again.

Staff are friendly. The two gentlemen i spoke with in fish dept were informative and very kind. They both took the time to answer all questions. The one man took the time to help my son make an informed decision on the fish he wanted to buy and was very patient. We did not feel rushed as in other stores. We both left very pleased and looking forward to going back. My son confirmed that driving all that way was worth it.
14 February 2021 8:55
The people at this store are always so nice while checking us out. We get our bulk shavings here for our guinea pigs - I haven't been able to get a better price anywhere else.

If I've forgotten my membership card, the cashier is always willing to help me out to get the membership discount)
17 November 2020 23:26
One of the best places for food, toys, cages and even pets. My daughter loves seeing the animals and wants them all, except for the little python.
30 May 2020 18:09
Great store. Clean and always has stock that we need. Staff is friendly and always there to help.
22 April 2020 15:36
Whatever you need for your dog cat or other animals. They have it. Very helpful I like your store. Also hard to get dog rib bones They always have them in the freezer.
17 April 2020 16:51
I totally forgot his name BUT the male employee was so very helpful! I found out things about birds I never even knew! He was super knowledgeable and absolutely friendly and most helpful. Thank you!
13 April 2020 6:52
Lots of staff to offer assistance which was nice to see. They tend to be a little higher priced than other pet stores.
10 April 2020 11:03
I take my kids here once a week to visit all the animals because we aren't allowed pets at our residence. There is a good selection of animals and products and you are allowed to pet the animals and or take one into the petting room and play with them. It's really cool. The staff is really friendly as well.
09 April 2020 11:54
It's hard to find rats that my girlfriend's boa will eat (picky creature) but the staff is always really helpful at finding a nice tempting morsel for the danger noodle in my life.
14 March 2020 9:06
Well laid out store. Lots of dog food choices. Furry & feathered creatures to admire in passing. Friendly and helpful staff person on the cash register.
28 February 2020 21:52
I go to a pet store to get what I need not be treated like a five year old or to see staff being abused by managers. I will no longer be frequenting this petland due to multiple occasions this has happened. I like the chain itself as a side note.
28 February 2020 13:34
Sabrina went above and beyond, she was extremely helpful and explained me things starting from the scratch.
Little bit of background i just adopted gold fish from my friend and wasn't sure if i am doing the things right. Good to know that i am doing everything right and added few things to my information. She made my day.
20 January 2020 11:47
My daught can finally enjoy her bird friend now that you've clipped her wings and trimmed the nails. I can't thank you enough! Seeing the smile on her face when she could handle peetree for the first time was priceless
26 December 2019 23:27
We always buy our pet foods from Petland. I like that they carry local and Canadian made foods as that is important to me. My kids love coming along and seeing all the small animals and fish.
12 December 2019 17:45
The only pet store company ill ever go to. They actaully take care and look after there animals. Cleaning there cages atleast once if not twice daily and actaully give the animals there needed attention.
05 December 2019 18:42
This is a smaller location than some of the others but still good service and plenty of variety of products. They had a few baby skinnypigs so if your interested in that it's pretty adorable
02 November 2019 1:34
Amazing customer service. We bought a rabbit and we were assisted with everthing we needed to keep our rabbit happy. Thank you.
22 October 2019 19:13
I love this petland. They always have lots of animals available and the store is always well-kept:)
20 October 2019 15:57
If you need to find a one stop place to ship t for different pets; this is it. Well laid out, clean and friendly knowledgeable staff. Super easy to access right off Manning drive!
08 October 2019 8:02
Over priced. I shop P. E FOR MY DOGS MOST TIME I SPEND $500 TO $800 a month on my 2 olde English bulldogges feeding them and toy leashes best prices in the city
06 October 2019 5:17
This is a cool store you can touch most of the pets as they are in open cages. All the ladies there are really nice too. No cheaper then pet smart tho I would say
17 September 2019 23:12
I love Petland! The employees are always super helpful, they help me pick out a bird feeder for my finches, they are very knowledgeable!
28 August 2019 4:46
Awesome store with some amazing staff! Staff are knowledgeable, friendly and always ready to help. Decent variety of toys, treats, food or anything for your pets and don't forget the adorable pets awaiting their special homes!
22 August 2019 12:46
Nice to see the animals and how they react to people. The hamster we got a couple of years back seemed comfortable with touch and handling- I think from being in the "people sociable " environments. Now we have a happy- popcorning- weeking guinipig!
12 August 2019 4:25
Fabulous service for my feather pet. They did my birds wings and nails at a very reasonable rate and didnt need to book an appointment.
01 August 2019 8:45
Super friendly staff, lots of selection on items, they have small animals for sale, cats, and fish. Good spot to stop for aquarium equipment
29 July 2019 12:36
The staff was very friendly and the place was very clean. Fun having all the pets right at the front. However we came here for some crickets. The going rate for large crickets everywhere is between $0.11 - $0.13.it was 24 crickets for $5 which is over 2 times the price. If the crickets are over priced what else might be?
02 June 2019 4:38
They had everything we needed here. Went in for fish food had a good selection with good brands. They ladies were helpful and friendly. The bathrooms were horrible. Not cleaned and Clearly they dont check on them. Extremely unsanitary
02 June 2019 3:18
The staff are always helpful and very patient, i brought my puppy in to get him a new toy and he kept borking in the store, all the staff where nothing but nice and patient!
23 May 2019 19:08
Friendly informed staff. My Bunny has his mani/pedi here every few.months. Quick professional and and cheap! I highly recommend.

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