Wow. We bought my wedding ring there with the extended protection warranty 4.5 years ago. New owners will not honour it and even said I didn’t buy it. Meanwhile I was advised by other jewelry stores that the manufacturer has a lifetime warranty.
I would like to personally thank Chi, for taking care of my Grans ring. The main garnet fell out, I needed work on the prongs and resizing. Highly Recommend. The ring looks amazing now truly feels like mine.
My wife bought me a ring that was too big. We went in together to get the right fit and received a lecture about ‘final sale’ and it took over 15 minutes to exchange it, for the same model smaller size. I was not impressed by the attitude of the staff that helped us and we will not be going back to this store.