Primacy - South Macleod Family Medical

Dr. Heeg has managed our family's medical needs for the last 20 years. He is by far, the most thorough and responsible doctor we could ask for. He offers complex medical care and has on occasion supported our family through some very difficult medical decisions. This is a remarkable practice. On occasion, we have seen Dr Bada who is equally helpful. Tammy, Dr. Heeg's nurse, is quick to return calls and answer questions whenever there is a concern.

If I could give zero stars I would, and this is where my family doctor is. Had an appointment and left after waiting for over an hour. Watched the waiting room empty 3 times while I waited. Don't waste your time and go see a vet.

Extremely rude reception staff. This clinic needs to reevaluate who's sitting at the front desk.

My doctor is amazing and he deserves 5 stars, but the front desk staff need to go through customer service 101 training.

The doctors are okay, DO NOT start going here if you are low income or have reduced mobility (I'm both) as they have a very high cancellation fee.
They're pretty good with reminding you of appointments, however.

Dr Heeg is our primary caregiver and amazing with our entire family.
The staff/specialists and ok-call doctors are wonderful.

I was quite worry when I read the bad comments but I really want to come for the walk-in because it opens at 7: 30am. However, they accept walk-ins at 8: 00am fortunately which is still fine to me. Let me update about this clinic on August 24 of 2020. The receptionists and the doctors are very nice and professional. Please, come and have some great experience then you don't have to search any further. Highly recommended.

I desperately needed a walk-in visit on a Friday as I had run out of refills on an important medication. I checked online and called to confirm the hours and I was told that they would accept walk-ins until 11am. Upon my arrival at 9am, I was greeted very harshly by the woman at the front desk. I smiled and said hello and she looked up at me and coldly asked if i had an appointment. I said no, that I wanted a walk-in and she said that it was closed. I told her that I had called and was told 11am and she replied by saying that since it opened at 8am and they had 5 people arrive right away, they closed it at 8am. I was made to leave and go elsewhere to get my prescription. It was a complete waste of my time and I am extremely disappointed with the rude and arrogant front desk staff.

This is an amazing clinic. I have been a patient of Dr. Bell for 10 + years, and I have received by far the best care you could possibly receive. The front end staff, despite the reviews, are very kind and do their jobs well. If you can find yourself a spot as a client at this clinic I would highly recommend it.

Been going to Dr Heeg for from the beginning always been amazing. The front end staff at this clinic are the worst need a lesson or 10 in customer service. Booked an appointment 8 days ago, showed up for appointment and they never booked it and had no record. Told it was my fault but could do walk in as he was fully booked. Wtf

I was there to ask Doctor availability as I walked in. I was told it’s not busy and they can put me right in, after 20 minutes I was told doctors are bit late so come back and hour and will put me right away. Went back and after 25 minutes waiting, they are putting in every other person except me. Canceled my appointment and walked out. Very unprofessional staff, wasted my time for nothing. If you’re aware of waiting let customers know ahead.

My family and me have been with Dr. Bez.for as long as he has taken over the office. He and his team have always been excellent to deal with.

Some of the best general practitioners in the city. I see constant complaints on here about the front end staff - I've been going here for 10+ years (when they were in their previous location) and I've never had an issue in that respect. I suspect there's a bit of a two-way street in many of these cases. Also, you can't say the doctors are "great", the staff is "horrible" then follow up with a one-star rating because your feelings were hurt. Walk in is definitely dicey but it's because they're so busy and trying to fit in patients who don't have a primary care clinician - they should get kudos for providing any walk in hours at all.