Princess Auto

My garage heater quit after 2.5 years and they would do nothing for me. "Sadly, the "Royal Service" lasts only 2 years. " they said.
I was only offered to buy another 1 at the sale price. I can not recommend shopping here, selling any product that quits after 2.5 years, is wholly dishonest.

Their statement
"No sale is final until you're satisfied. We guarantee to make it right. We will repair, replace or refund any product to your satisfaction, "
is unfortunately, entirely misleading. Please beware.

Inappropriate, low standard, rude, belittling and unprofessional! Then called me dumb and deaf. Every time I come in here you ppl are ridiculous. You don't want customers.

Stopped in to purchase a 1000lb hand truck that was on sale. Unfortunately the only one they had left in stock had a flat tire. They tried to help us find a replacement tire in the tire isle, but again, unfortunately no tires were a match. I asked them if they have any more ordered, they said yes and we’re very quick to offer to call us once they came in and not to worry we wouldn’t have to rush in because they would have one on hold for us. I thought excellent! A week goes by and I see they have them in stock on their website, I call and ask them about the call back which they knew nothing about. I also asked them about the one on hold for us, which again they knew nothing about. I was able to call a family member to pick one up for me seeing that I do not live in GP. But the whole experience left me feeling not very appreciated as a customer…. Anyways that was my review of this visit.

I initially left a bad review about faulty merchandise and bad communication. But upon talking with the staff at Princess Auto they made everything right. Once again still my favourite Princess Auto store.

Great store, great stuff! A must visit at least twice each month! I enjoy receiving the sales catalogue bimonthly and have found all products I purchased to be of satisfactory to good quality and the price is always right!

Usually has stock for what is listed in sale flyers. Compared to a lot of companies these days with supply chain issues, the GP store was well stocked.

I had really exceptional service, had to wait for an obnoxious customer to finish before me and while I waited one of the employees came and helped me so I had everything I needed when I got to the counter.

Great service, awesome place. My dad favorite place to go. Has everything he needs for his farm

Lots of different products in store. Many staff members around who are knowledgeable of products.

I love this store! Always different unique products coming in, never the same store twice. Friendly knowledgeable staff and very clean store.

If there was a nil star choice that would be the one.
Finally purchased pallet jack at Princess Auto in Grande Prairie Ab and the best one they had was gouged up and used? They were to be brand new they were used items by staff in the back. I asked him what are we gonna do about this? They did give me 35% off the price. I can put my own marks on it but it’s very disappointing and this is a first with princess auto. GP zero stars.

Why doesn't Princess Auto show an Canadian flag on their signs and store fronts or advertise that it is a Canadian company. We as Canadians have to stsrt support ing our Canadian companies

Always great deals available, clean and well laid out store. Professional staff and quick checkout.

Didn’t have the item I was looking for even though they said they had 6 of them, running around the store because they can’t have the item in just one spot, goes for everything else too.
Great return policy

Wonderful staff! Super helpful lady named Kiara, she was kind and helped me find exactly what I needed for my camping trip! I’ll be shopping there more often:)

Asked for a part at the customer service counter and was told with a vague wave of the hand that it "should be over there". Wildly unhelpful

Can't go in to the place without finding something you "have to have" but not necessarily "need" at the time. Great store and staff!

Princess Auto is what I call the Toy Store for Adults. It is probably my favorite place to shop in Canada. The staff are always ready to help if you need assistance or product knowledge. Princess Autos return policy is the best of any of its competitors. To be honest, my wife drops me off at the store so she can shop in peace, as she puts it.

Lot's of everything for us guys, decent prices, always can what you need for that project or fix it job

Very impressed with customer service today helping us with an online order. Shout out to Jasmin H and Kenny Cooper job well done

I'd live in store if I could, and I'd churn out crazy big scale hydraulic rc equipment all day. Pretty hard to beat the man store. Four out of five doctors recommend the man store, the fifth one hasn't been seen in quite some time!

Went in there on Friday to buy one thing, and the employees were too busy talking and making their own purchases to help me. Needless to say I left without buying anything and don’t plan on going back.

I had the pleasure of visiting the Grand Prairie Alberta store this pass weekend and the customer service was far far above my expectations. The staff were so helpful even thought it was Friday night an 15 mins before closing time. I bought lots of things that i did not need just because of the wonderful customer service.

Good selection of tools and mechanical stuff. Found what I wanted and will be back when I need something

Princess auto has the best warrenty! 5 years ago I bought my air compreseeor it failed and they gave me a new one for free

Love the store. Get customer wifi and I'll give you a 5. The store has a vast selection but no easy way to search it with no wifi or cell service in the big metal building.

Princess auto is always good, the staff is always friendly. Only needed zip ties but spent a while looking at other various items. Would always go again.

I like Princess auto stores but this one isn't the best stocked. Otherwise pretty much like the others.