Procom Insurance Brokers Ltd

Lana Lemay has been our broker for 14 years and she is absolutely wonderful! She's friendly, knowledgeable and super easy to talk to and deal with. She is always happy to answer any questions we have and help clarify things for us. She truly cares for her clients and will always go the extra mile to make sure we're taken care of, would highly recommend going to see Lana.

I've been dealing with Procom (now Rogers Insurance) since 2012. They provide excellent service. I had a question for Mary Ann and she helped me right away.

Very good customer service and always happy to answer any questions I have. Thanks Stacey Baumgardt-Little!

Fast & excellent customer service! Mary Ann always goes above and beyond whenever I have any questions or requests. Great communicator - she helped me find which policy suited my needs, thoroughly explained my insurance coverage, and also provides great ongoing support!

I have always had the pleasure of working closely with Cindy, who has shown the highest level of professionalism, promptness and willingness to help with my insurance. I would highly recommend working with her, if you are looking for fast and reliable experience!

The service and support Wendy O'brien provides to my family and myself is top notch. She is always attentive to our questions, provides great explanations and is quick to adjust to our needs. Wendy will go out of her way to make sure we are 100% satisfied. Wendy is the best Insurance Advisor we have ever had.

I have been with this company and Wendy in specific! Since I moved to Red Deer 12 ish years ago and she has been easy to reach, efficient and very friendly. She contacts me about changes as soon as they happen. Works hard to keep me on the best plan for me. I would recommend this company and Wendy to everyone.

For being new to Alberta Wendy went above and beyond to help me out with Insurance, and on her day off. I can't thank her enough.

We have worked with this insurance for years and would highly recommend it for all your insurance needs! Mary Ann is always so available and willing to help at any time and my communication with her has always been very pleasant. As a business owner i also have all my insurances through them and they work very hard to make sure i receive the best policy for my needs in addition to making sure i understand it and know what my coverage is.

Lana Lemay is the greatest. Very helpful and informative. Always willing to go above and beyond to make sure you are taken care of:)

I've been a customer at Procom for over ten years now (even after moving out of the city 6 years ago) and have never had any complaints. Crystal and the team have always been friendly, responsive and have always answered any questions I've had.

I have been dealing with Lana for years. She helped me with the insurance on my very first car and has been so wonderful to deal with after every new vehicle I have had. Highly recommend! Love being able to call my broker and have her know exactly who I am as well as my family. True small town feel!

I have been dealing with Procom insurance for the entire time I have needed insurance. Crystal Hagen has been a wonderful person to deal with and has always been there to answer any questions I need and to assist with navigating the insurance world!

I had a great experience using procom for insurance for 10 years. Wendy is an outstanding broker. I switched because the rate I could get elsewhere was much lower due to my profession, but I had years of great service through Wendy at Procom.

I've been with Procom for over 10 years, from when I first got my drivers license. Through the years I've had multiple products with them, but sadly they've really gone downhill in the last 3 years. I've had a number of issues with them claiming to send me documents that I've never received, resulting in what could have been catastrophic issues with my coverage, but they never took any actions to rectify the issue and implied I was lying. They've also emailed me documents belonging to another client, which is a huge privacy/confidentiality issue and never bothered to take any actions to rectify that. I finally cancelled and went elsewhere and now I not only get far better customer service but my premiums are much lower for improved coverage. One star is generous.

My broker was off a little early so I missed him when I went in for some help, the blonde lady who 'helped' me has left such a negative experience that I'll be leaving them to find a policy elsewhere, after using them for around 14 years and all I get is the reason of "oh I have plans after work' now I know why she didn't want to help a customer, because she 'had plans', who dosen't have plans after work? Service was much better before Rogers insurance bought them out, now it seems like they are there to collect a paycheck, not help serve customers.

Dont get insurance through procom if you think it is going to be a hassle for them because that is what i was told. I will hladly take my business somewhere else. UnprofessionalI called for a yearly quote had cash in hand. Talked to someone on the phone earlier and 5 days later still haven't heard back. I ended up going thru someone else. The lady on the phone was rude and asked why I don't just continue with the insurance we had apparently she did not want new business. I even called instead of filling out a silly online request so that I could get a real quote an not waste anyone's time. If you guys aren't wanting new business you should tell people instead of taking there info

They take forever to answer calls, our broker Cindy is rude, went to see her the other day and she picked up the phone a couple times, was no help.

My insurance agent Cindy was awesome today! She took care of what I needed right away. I love the service here.