Professional Custom Homes Ltd.

We've been working with Professional Custom Homes for well over 2 years. They build high quality residential units including single family and multi family homes. From designers to project managers, it's always a pleasure to work with the PCH team.

Have worked with Professional Homes on 3 multi-family projects over the last 2 years. They are well organized & have a good sense of design & new materials. Construction time & quality was above average during Covid. I would recommend recommend ProHomes.

This company is proficient and very professional. Their services are quick to get done with excalant results. Respectful and kind people, I always love the outcome of their services and recommend them to everyone,
you won't regret.

We have been working with PCH Ltd for last one year. We admire their workmanship, attention to details and highest level of customer service. Keep it up PCH.

Quality of the duplex is not built well and it was proven by their unprofessional contractors. I do not recommend this builder and our experience in this new home has been a nightmare. Their homes may look nice but you are not getting quality or care.

In general once you hand over your money they do not respond or want to fix anything. They make condescending comments and make up excuses for things being done wrong. We have been told that this is not a million $ home and people built this house.

Plumbers told us they didnt have tickets to work in Canada but their boss did. Their boss wasn't on-site to oversee their work and our pipes were backgraded and both our upstairs bathtubs leaked onto our main floor. We've had to work with three different plumbers cause most of them were incompetent.

The carpet subfloor was not prepped or Cleaned so the carpet feels uneven throughout the house.carpet guy came and yelled at my wife shouting at her that it's not their problem. They had to be asked to leave they were so rude and unprofessional.

Electrical was done very poorly.

Most warranty contractors show up late, unannounced or don't show up at all. They are mostly all very unprofessional and have left my house Is worse shape than it originally was and leave a mess.

We purchased our home from Professional Custom Homes in 2019 and 3 years later, we still feel we made the right choice. Prohomes lives up to their namesake - everything indeed feels custom with smart, functional layouts and modern, timeless design touches. After taking posession, we were well supported throughout the warranty period. Prohomes listened to and addressed each and every one of our concerns. We genuinely feel they’re proud of what they do and we would not hesitate to recommend Prohomes to anyone in the market for a new home.

Highly recommended builder! We purchased a home from Professional Custom Homes in August 2020 and we are very satisfied with the quality of the home. We recently received the one-year service from the warranty. They responded to our every single request timely and the repairs are very detailed from Mike. We truly appreciate the caring attitude and craftmanship shown in the procedure.

Professional Custom Homes is a high quality builder. They (Mr. Pabla and team) are in my experience pragmatic, level-headed and trustworthy.

We been work with Professional Custome Home for 3 years now. Their residential is build for high standard, great value, and modernized looking. As one of their colleague, We always enjoy to work with them.

We purchased a new build ($850K+) from Professional Custom Homes (PCH) July 2020. From a design perspective, the finishes are nice and the home is well-done. Structurally, the home has so far performed well. The significant issues, leading to our low rating, have occurred with the customer service and trades that have been used.

We had numerous issues with customer service and trades immediately after possession (people not showing up, showing up randomly, not completing the job, leaving a mess, etc.) to the point where we had an hour sit down meeting two weeks after possession with the PCH ownership team. We were ensured that our concerns would be addressed going forward.

Since the meeting, we have had multiple encounters where people show up unannounced, to work inside the house without masks, walking in with dirty shoes, not cleaning up, banging cupboard with tools without fixing or letting us know, and most recently, pulling up our lawn when the job was for another home.

Like any new home, there are things that initially aren't done correctly/missed. We understand this and are not depicting any of these deficiencies in this review. What we do expect is that those issues are resolved in a professional manner. There have been numerous occasions where the craft and subcontractors that PCH have sent to our home have been completely unprofessional (a child working with their (assumed) parent to install a window well, people not showing up to complete deficiencies and then showing up on our doorstep begging us not to tell PCH, etc.) to the point where we are no longer confident in many of the trades that come to resolve issues at our home and the management capabilities of PCH.

We are happy to discuss our experience in more detail with anyone that wishes to reach out.

Gursharan was so nice to deal with. Very knowledgeable with Multi-family projects. Excellent home builder.

I purchased a home from Professional Custom Homes and couldn't have been happier. They were on time, on budget and the quality was outstanding, what more could you ask for! Highly recommend them to anyone considering their homes, their entire team was very great to deal with. Thanks again!

Bought an infill from PCH in 2019, and as a first time home buyer the process was smooth and stress free. The builder was responsive and attentive to our concerns during the warranty period, and we have received good value for our money on the purchase. I would recommend them to other and purchase from them again.

A client of mine bought an infil in Renfrew from PCH earlier this year. I found them to be attentive, customer-focused, and delivered a high quality product. The construction manager was a very nice fellow who explained the process well and sought to satisfy our clients needs. I would definitely recommend them to future clients!