We got a room through a booking website. Booked a 2 queen bed room for one night. Arrived to a room with a pile of garbage outside the room, dirty rags and bedding inside and it was a double bed with kitchen room. The furniture was dirty and broken, bathroom was nasty. When we asked to change rooms they said we are full. So we checked out and demanded a refund. We got the refund without a fight.
Basic, strait forward clean room. Friendly service, and generally quiet. Coffee available by the entrance. We all know how important that first coffee is. Despite having a coffee machine in the room, I'm sure I would've used it if there was cream. So again, coffee available by the front entrance