Buyer beware! Purchased a brand new Cadence Bike trailer from the west end location, it has sat for 3 weeks in the box in my garage un-opened… was purchased to replace a stolen trailer through insurance…. The trailer that was stolen and since been returned and now I am stuck with a BRAND NEW IN THE BOX TRAILER. RACKS FOR CARS did not mention about the trailer being on clearance not did they tell me at the time of purchase that it was a non returnable item…. Now I am stuck with a BRAND NEW IN THE BOX cadence bike trailer because they will NOT provide CUSTOMER SERVICE for an item sold less the 30 days ago. Their response was that I had 7days to return the item as per my receipt… I highly recommend shopping elsewhere as this company has no respect for its customers.
I have had a very good experience with Rack for Cars. Purchased a Yakima Roof rack system online and Dustin has been very knowledgeable and helpful! Excellent customer service! Moreover, they were really fast in preparing my order and I got my package delivered couple of days later in Quebec. Great company!
Quick and efficient service. Simple answers to my questions helped me select the correct roof rack and pod combination and purchase them in one short visit.