RBC Royal Bank

It has been a great pleasure to do business with Kristin and June. They have a very comprehensive knowledge of the products, and they are willing to help with everything. Thank you for your professionalism.

Not a bank anymore! Only looking to serve people who want to invest. Eliminated basic services. Limited to ATM. Just a couple tables with laptops. I will be closing all my accounts, and business credit cards. Unless location. The other banks have been asking me for years to use our business credit cards at their branches. Well now it will be done. So disappointed RBC.

It became just an useless branch. I had to deposit some cash on my rbc credit card and they couldn't do that. No tills there anymore. Don't waste your time.

This branch has been converted to a "Digital Branch and Meeting Place". There are NO tellers.

What's the point of a "Digital Branch", where the only services available are those that are accessible through online banking?

I'm coming to the branch because I need to do something that CAN'T be done online.

A cashless bank? !? ! Never heard of such a thing. ATM for cash so if you want to cash a cheque don't go here. Only thing here is an ATM. Not very helpful

Refused to provide service because they were “closing soon. ” I walked in 10 minutes prior to close. They should lock their doors 15 mins prior to close if they don’t want to take care of their clients until their day end.

What’s most remarkable is that the teller answered a personal call on her own cell phone while I was standing in front of her. She told me “I’m sorry, this is my daughter, I have to take this. ” She then left me standing at the counter.

Unbelievably terrible service.

Great branch have had nothing but good experiences with Jameel he always helps with any concerns or questions I have encountered.

After being denied service at the Heritage RBC, I took my business to the Rutherford branch and was treated with respect and the service was handled without issue. The manager, Kristen, is one of the nicest branch managers I have ever dealt with. The CSR was a young man who had just started working for RBC and his service and manners were spot on.

At first seeing so many bad reviews I thought to myself, this is probably just because people can be frustrated when it comes to financial things, but no, I can confidently say that I regret ever walking through those doors. Because due to nothing other then the sheer incompetence of an employee at this branch I lost almost $1000 in a forced return of an investment fund, that I was assured several times by this employee would not happen and was my entire reason for visiting the branch in the first place. I am beyond angry about this situation and as any working class person navigating these times would agree, a grand is a lot of money to be thrown into the wind by the negligence of a stranger, and to be told there is nothing that can be done about it is incredibly frustrating. For your own sake, do not go to this bank.