RBC Royal Bank

If I haev negative star, I will not hesitate to do it, very bad customer service, I changed the legal name in the registry and want to update the name in the bank, they said 3 business days but they didint change, I called them twice to rush and no change, when I went to the branch, tey said they need additional documents but they didnt call or notify me about it unless went there to know that.
I would prefer to choose more professional bank

Staffs are nice but it's very slow especially very few people working over there.

Why is access to the ATM machines at this location 10843 82 Ave only available during banking hours for withdrawing cash? Drive-thru ATM is the same - no cash dispensed.

No ATM when the bank is closed. Also they declined a SECURED credit card application for a foreign student and ignored my written feedback/request for information about their decision.

Customer service here is horrible. Hire better manger. First of all I wrote email to the manager and we got to respond after two weeks. Secondly we went there to get help about our account. She called us liar I never had this bad experience in my life in Canada. The managers need to be ahead of the good lead and Good example. Unfortunately, my heart is broken And she is a manager I don’t know who I can complain. Her name is Rita she’s a branch manager. We closed our account and never going back to The RBC