RBC Royal Bank

Over the last couple of days, we have had amazing and patient service! Tracy and other staff were so kind and helpful! Thank you from both my husband and myself!

Hire more tellers RBC Meadowlark! A 30 minute wait on a Wednesday morning is unacceptable! Why am I paying $15+ a month in service fees?

No parking. Has been over 2 weeks since the drive through has been closed, waiting for road repair. Very inconvenient

Joke of a bank. Every time I come in, you can expect a long wait as the 6+ employees don't want to do their job. On the off chance you get to them within the hour, expect miserable people. I have had my visa-debit locked for a couple weeks now with no explanation as to why. Can't wait to switch over to a different bank.

I give 1 star seeing the bigger woman that wears a dress alot.works behind the ones serving people have been rude to multiple people.there is no need for it.be more understanding with people.she even made a guy leave a few weeks ago with his expensive bike.he said he will put it here or there but she continues to be rude and wanted him to put it somewhere that he couldn't see it.the bike wasn't in anyone's way for anyone to trip over.

Worst RBC BRANCH EVER! Poor customer service, tellers are really rude, don't know how to treat their clients well. Specially that tall, blonde, short hair teller. Couldn't believe she yelled at me and told me that they cancelled our debit business card because we're doing FRAUD. The way she talked to me is unacceptable. It's so disappointing and will not definitely go back on this branch anymore. Manager should train your tellers on how to deliver good customer service.

15 people in line. 2 tellers on. Worst customer service at a bank. Billion dollar profits no employees. Time to change

This branch is terrible. I waited for half an hour just to get my replacement card. There were only 2 tellers at the front and they were slow considering that there line up was long. Avoid this place.

Terrible customer service from the branch manager Tracy.
Been with this bank since 1998-2023, wouldn't recommend to anyone.

Happy I switched to TD

Poor customer service, got an appointment and when I came the staff is not available for the appointment and they simply rescheduled the appointment without any apology.wasting time.they don't care about the customers time.

Didn't realize that Karens can work as a Customer Service Representative. The Rep obviously didn't understand our problem. She told us stuff that we already know and made us feel stupid about the things that we didn't know. That's why we were there in the first place, to get some clarifications. And we were so nice to her until the end because we didn't want to make a scene. She was useless to be honest.

What a joke this place is, I had a check my mom had sent I had forgot to deposit after Xmas and the girl behind the counter took one look at it and said no it’s expired. It’s up to the banks discretion to take a look and see if the accounts are valid and complete the transaction, but nope she couldn’t be bothered, geez it says right on the check Merry Christmas pretty sure my mom would still want me to have the small amount of $ it was for even though I went to deposit it later than usual.

I can be bothered though to write this terrible review for your absolutely lazy staff.

The manager there is so rude and demeaning, had to ask her why she was talking down on me for her to change her demeanour, which is disappointing because I really like RBC.

I had an extremely unpleasant experience at this Royal Bank of Canada branch. I went in to fix issues with my account related to a fraudulent cheque, and despite having spent hours on the phone and in-person trying to resolve the issue, I was met with rude and unprofessional behavior from one of the employees.

When I presented my Driver's License and University ID as my TWO forms of identification, a blonde lady immediately yelled at me and told me that it was not acceptable. Despite the fact that another employee had accepted my University ID just two days prior, this woman continued to berate me and make me feel terrible, claiming as though I was purposely trying to cause trouble.

She refused to help me and made it clear that she had no interest in resolving my issue. Her behavior was completely unacceptable, and I was left feeling frustrated and sickened by the way I was treated. Even if they don't accept a University ID (which they did the first time), she didn't have to be so mannerless, rude, and berate me for it the very first time; while also claiming I was purposely and knowingly trying to cause trouble, even though I had no clue about it. The employee did not display good customer service and could have handled the situation in a more professional and empathetic manner.

Overall, my experience at the Royal Bank of Canada was extremely disappointing. It's unfortunate that such unprofessional behavior is tolerated by the bank, and I would caution anyone considering banking with them to think twice before doing so.

I went on this branch last week.i was very disappointed after i talk to an advisor name Heath as a result i will pull out and close all my accounts in RBC.after being an RBC loyal customer for many.you never valued your Customer.i would given u zero if i could

Worst RBC branch I've ever been to, I would have given 0 stars if I could. Extremely rude service and one of the clerks was clearly being racist towards us and even mocked my husband.

This is the second time when i come to this branch and have to wait in line just to have an appointment with an adviser.
We expect as a customer a desk for customer service to speed up the service not to queue for hours.
If things doesn't change well you know the score the competitors are there to make the difference.thank you.

I had very good experience with irena she helped me very well and she’s very professional thanks.

Went to deposit a larger bank draft into my credit card. Was grilled who it was coming from (who is this person to you?) and then told they could shut my account down if I was making business transactions through a personal credit card. I don’t mind if it has to be held given the amount was larger and the other confusion surrounding this transacation I understood as I used to be a teller as well. But I don’t appreciate being threatened to have my account shut down for making a business purchase on my credit card. I felt very unwelcome and like RBC didn’t want my business. She could have phrased the benefits of me opening a business account or educated me on the benefits etc rather than wording it the way she did. If I was doing something wrong I was unaware but the immediate use of threat and grilling versus kindness understanding and education was such an insult. Won’t be coming back to this branch.