RBC Royal Bank

My experience with Miranda at this location was absolutely fantastic. I felt that her communication was clear, transparent, and that she treated the situation at-hand with a service of compassion. Thank you so much.

November 2nd 2023

I am a customer standing in line. I am third in line. I've been waiting 30 minutes. There are 12 people behind me. This place is a complete joke. The service is total garbage. Fire the manager.

Awful awful awful bank. Absolutely every service requires you to either wait for a teller or advisor as well as waiting on the phone. I wanted 47 minutes just to get through to my LOCAL BRANCH.

There are many other banks that actually want your business. Avoid RBC like the plague.

I was burned by Servus (awful, do not go) so I came here after another reviewer suggested RBC. I don't have an account (yet), but the staff still chose to go above & beyond in being both kind and helpful. It has been a stressful week and they (Lynette + three staff, sorry that I missed your names) were life-savers. Take care.

Their your typical bank, lure you in with promises and once you sign on the dotted line they just keep nickel and diming you. RBC is a master at emptying your pockets. Sadly were stuck with no choices, their all the same

It's a physical bank don't expect miricals. With the emphasis from most banks going mostly electronic the in person service is suffering badly.

Everytime I call and have to talk to the automotive response thing I can never achieve what I need to. It’s highly useless. You say one thing and it gives you steps to do an entirely opposite thing. I’m willing to just wait to talk to a real person who can actually help me. Always frustrating.

My mother in aw passed away and for some reason Visa has again sent her a bill after we went to the bank with her death certificate cancelled her card. Now they again sent n her a bill for 7 cents even after the card was cancelled. Wow cant believe how incompetent they are. Not the banks fault.

Bank machines are GROSS. I have complained before and had to again today as I went in to use the bank machines. The keys have a black gunk on them that we all know is bacteria and I do not want any contact with these keyboards. When I complained about it today the receptionist said she had just cleaned them. Well I believe she may have wiped them but she did not clean them. The black bacteria takes a few days to weeks to form on these keys. Come on Royal Bank, you are worth billions of dollars and you can't afford to have a proper cleaning staff or independent cleaning company come in and properly clean these keyboards. I am ashamed to be a Royal Bank customer