RBC Royal Bank

Slow service. I was first in line and waited for 10 minutes with two bank tellers serving other customers.

RBC has been an absolute joke, on Friday September 1 my mother transferred me money from an RSP account to pay my tuition and I went on that Friday and got a bank draft with no issue. Today September 5th I got the rest of my money through an RSP account but they refused to give me the money, when I said why she told me I would have to wait 5 days and I said that didn’t happen last time, the manager said “honey, I’m not talking about last time” this is a joke. I will be switching banks due to the repeat of terrible service I continue to receive. Not to mention getting a student loan from RBC has been more painful than ripping my own hair out. The adviser lied and said my father denied co-signing for me.

How bright is it to lock the atm doors so customers of the bank can't use the ATM on the weekend? Backwards business. I feel I'm in 1923 not 2023 with the way you operate in the largest city in Alberta.

Really slow customers service it took them 30 min to take 1 person its not first time its my 3 visit in this branch all the time same story 3 people are wondering around ibperson working and everyone is just sloww paced.

Unprofessional rude service with agent Umme Tasnim and she talks very angry and our appointment was at 4: 00pm i went early out from work and she let me in to the room 25 minutes late and worst advisor ever she didn’t even know what my needs are and she didn’t wanted to answer my questions would never recommend her to anyone poor service!

If you like getting your service in slow motion then this is the branch for you.

Racist comments from a financial advisor. Lost financial records. No response from Brooke the manager, or any other manager, although I contacted about five managers regarding the offensive, incident of total incompetence. Had to resubmit lost documents, that were never located. Really disgusting, abusive service under this manager, at main branch in Calgary.