RBC Royal Bank

Busy branch but the employees there will always willing to go above and beyond to help you. There is one banking advisor who was ongoing his training but was so helpful and you can tell that he knew what he was doing, I wanted to know about one of the account he explained it so briefly and helped me clear all my doubt. Good branch!

Trying to call branch, it connects me to the 1 800 number. I enter my card information and it says if I need further assistance to book an appointment and hangs up on me.

If I could give a 0, I would. This Royal Bank staff does not have a clue of what they are doing. You book appointments, go in, see them in person, and staff are lost they have no idea about RRSP or any other transaction you want to do.
Definitely do not go here if you want money exchanged feom another country they will tell you the exchange give you your quote and uoi come back when it is in and you have to do that day exchange rate order on line then you can pay and get the rate you watched for. The staff don't tell you this they tell upu when you get there and you have already ordered in person.
The Manager Grace, well, she is useless. You call she never answers, and you will leave messages takes her days to get back to you. She is a manager who wants to run from the problems her bank has because she does not know how to train her staff or run a bank.
So my suggestion is to stay away from this bank and go to another bank or leave RBC all together.

Do not give this bank your money! When you die they will not pay your family for funeral costs! As a bank that has a revenue of $80.751B (as of July 2023) taking a dead person's last $1900 instead of giving it to a grieving family for funeral costs is disgusting.

Always a line up of at LEAST 6 people, sometimes up to 10 people in line.
In line 15 minutes already & only 2 people have been helped. Only 2 tellers. If work didn't make me come here I'd certainly go elsewhere. Heaven forbid an employee come out if an office to help. This branch is horrible.

Been there a few times, everytime a bigger disappointment, first I go and try to change my online card they didn't do it correctly and money got stolen thanks to them, second time they wouldn't let me close my account! Talking about 4 business days of an e-transfer, are you kidding me, since when do e-transfers work like that, keeping in mind it was not the procedure, the person simply refused to do it, and "suggested" I don't, already blenty of bad reviews, I understand a hard job but if you don't know ask a manager, manager don't know figure it out find someone who knows don't just start "suggesting" and telling you've done somthing you haven't, RBC in general is a terrible bank, loosing people and accounts like this can't be good for them so they better their customer service.

9 people waiting. 2 people working counter.others sitting in offices with no clients. Time for a shake up here I think.this is routine at this location.

Unnecessary waiting time, bank tellers ask unrelated questions to customers eventhough they met their need, keeping customers and introducing new bank services which are the customers don't want to.
Unprofessional approach during short staff situation.
They don't respect customer's time.

Two stars because their phone number directs to AI menu tree hell and won't let you talk with a human. Reception desk closed in favor of technology. Stupid move in my opinion. Considering Servus.

This location is truly a mis managed branch. They seem to have only one or two tillers on at any given time. The lines are long and insanely slow to move.
This is my 7th visit in the last two months, and nothing has changed. Time for me to change from using this branch. Maybe I will go to Servus.

I witnessed staff asking a mother to leave her children unattended in a vehicle or on the sidewalk while she waited 20+ minutes inside to access her account they are children, not animals.very concerning and the mother was rightfully upset, thankfully she refused to comply with the unusual and concerning requests from staff.

I never seen business wicket open when i come here it’s always closed and teller are not trained takes 20 mins for just deposits even teller don’t have name tag as well and waited for total hour for only this to see, please never come to this location never.

This branch totally saddens me. I had my wallet stolen over two months ago and my account was drained of $1500.00. Now to some that might not be a lot of money.but I am a full time student who just moved from Nova Scotia, as well as I work full time and am a full time parent. Can you imagine being full time x3? I am 21 years old and don’t have $1500 to throw away. I had put in fraud claims as soon as it had happened and tried my hardest to be patient with the people who work within this branch. I had moved to the other side of the city so now having to drive 45 mins ever week to come here for them to tell me the same damn thing every time is beyond frustrating. No one calls me or updates me on what’s happening with my account. I have had to come back to the north side from the south side 10+ times about this situation as well as getting my debit card replaced. THREE TIMES THEY SAID THEY PUT IN FOR MY CARD TO BE REPLACED AND IT HAS BEEN TWO MONTHS AND I HAVE STILL NOT RECEIVED A CARD. I am at my end with this. If they’re not going to return my money to my account that’s one thing, but another to have to wait 2 months to have to get a replacement debit card is out right ridiculous. I am always trying to be calm with things like this but this branch is just outrageous. I feel as if management does nothing about all the negative reviews on this place, they just sit back and let people bad talk them instead of trying to resolve problems that are clearly stated in every review posted on this institution. Needless to say once my account is resolved I will be leaving this bank entirely. I had so many people back home recommend this bank and when making such a big move from the other side of the country I wanted to go with a well trusted reliable bank and that is just the opposite of what this is. Managers should be ashamed of how they run this bank.

I'll give two stars because the teller was helpful. However, I will say that I was extremely lucky to have gotten to first spot in line in a short time. At the teller it took about an hour to have everything I needed figured out which is somewhat painful for minor procedures. I felt extremely bad for the people behind me and listened to multiple different people get frustrated by long wait times. They must have had some budget cuts for their teller services but the waits for people behind me in line were simply inexcusable.
I've only ever had long wait times like this at this branch. Avoid if you can.

I don't know why there is always a long line up I this branch. I hope they understand the demand of the people. They should find a way to minimize the wait time. It's really unacceptable. Sucks that this is the closest branch to my place and there isn't much of a choice for me.

Worst location in Canada by far. If you have 45 min to kill with 4 people in front of you then this is your place to go.

Slowest bank I've ever been too. Always a massive line and it moves slower than molasses in January

Worse RBC branch in the city you have to await 30 to 40 minute on a line on one teller is working shame on you rbc

I stood in a line up for 45 minutes just to pickup my foreign currency package. I gave up and will try and go back at another time. The service is extremely slow. All around me the clients were frustrated and complaining of the lack of service.what takes so long?

This is probably the WORST RBC branch in the city. There is always a line, and even if there are only a couple people in front of you, you can expect to be waiting at least 20-30 minutes for service. On every occasion that I have dealt with the staff here they have made errors or provided wrong information. The staff seem to be poorly trained and are unwilling to admit that may not know something or to actually find a staff member that can effectively answer questions.

Such a sad branch to go to sad service always big line ups and the workers are really ignorant glad im only here for 2 more weeks closeing all my account such a sad bank to deal withh specailly the women manerger she is thhe worst ignorant person ive ever met and sad service specially with her never will i bank there after this month never!

We had an appointment with Carol to open a joint Chequing account. First impressions mean a lot and she was late and standoffish. She complained the whole time how her computer was slow. I asked a direct question and she gave a snarky answer. I could not wait to leave. She was also suppose to switch so our mortgage payment comes out automatically. Several weeks past and good thing I checked. She never did it. If I didn't notice this we would have gone without paying our mortgage. Needless to say she I am less then impressed with her service.

I reported problems with deposits before. Today my wife tried to put 400 $ into our account (8 x 50 $ bills). Because it was kind a busy they asked her to go to the business teller. What a surprise when we came home and checked the account balance. 200 $ were missing. They put only 200 $ into the account. OF COURSE NO RECEIPT! I guess it is time to get the police involved

Customer service is really good. The financial advisor is friendly and approachable and never force us to make a choice on any of their products. Use RBC online banking to schedule an appointment with your preferred financial advisor which is lot easier and quicker.

I had to wait a week for a meeting with RBC "specialist" to set up direct investing account. She had to phone in to the main line to get help to "make sure everythings done right". Was told 3-6 days. Called a week later, no paperwork has been received - was told to call direct investing directly as the " specialist " was going on vacation. Called direct investing to find she didnt fill papers out correctly. Had to resign and resend and wait ANOTHER week. Called and was told the same story but about a different section that wasnt done properly but they never mentioned that previously. 3 weeks of this back and forth sending papers 4 times and I had enough - a complete joke to deal with. I cancelled my account and currently pulling all my buisness out of RBC (2 buisness accounts and personal banking). NO ONE KNOWS WHAT IS GOING ON IN RBC. Constant run around with accounts and no service whatsoever.

They seem to never expect when they will be busy. Every time I come in there is a line up and two people working.

The worst experience when I ever had with representative was with Carol Brooker. It looks like she hates people

While they can be a bit slow, I have always found the front line staff to be very friendly and helpful.