Renfrew Marine

I was dealing on a WT Surf with Attila. They were great to work with and their communication with me throughout the process was fantastic.

I recently purchased a pontoon boat from Renfrew. I was delighted with the service from Attila (sales rep). They made everything easy and were knowledgeable about the product. I would highly recommend!

If you can fog a mirror you can work here. I could see the parts I needed sitting on the shelf yet they can’t seem to get them for me

I just received my custom ordered 2023 Sylvan LZ820 pontoon boat and couldn't be happier. Attila and the staff where very helpful in guiding me through the whole process. I think I was a bit of a pain in the a** with my many questions.

Got a beauty of a pontoon boat, Heather our sales gal was absolutely awesome, and very pleasant to deal with, and so was Cheryl at Shipwreck in Edmonton!

Overall great experience. Felt welcome from the moment that we walked in the door. Very knowledgeable staff that answered all questions that I had. Highly recommend

To Boat drivers, during winter time, please make sure to wash boats before delivering here. Please and thank you.

My family and I have purchased a boat from them, we love the boat. However, the service is horrible.honestly, I wish you could give a zero star.

Good service, fair prices. Had my maintenance done here until I sold the boat. I would recommend this place. I have seen other places in Calgary that try to aggressively sell big and expensive maintenance packages. Here I got what I needed for a reasonable price.

Don't go to this place for service. Took my boat in on June 15/2020 and it has not run since. The first work order report said it had 120 pounds compression across all cylinders it ran five minutes after I got it back the first time.and it died. Now they say it has no compression and it won't run so after two months I finally had to go get it and take it to another shop. The ironic thing is the shop I took it to said I was between 12 to 15 customers that have showed up with the same horror stories from this shop. They obviously have a complete incompetent shop and the only thing that is worse is the customer service, arrogant and obstent attitude from the owner on down

I would give them no stars if I could. I left my boat there in April of this year to ensure that the work I was wanting would be done before the summer. I agreed to other preventative maintenance work as well. The main reason of being in the shop was to have my starter replaced. After many phone calls, and unanswered messages throughout April, May and into June I was always given a story on why they haven't looked at it yet. My boat was always the next one to be worked on. Barry gave me excuses of the new girl working and how she won't be there much longer, one excuse after another! I finally had to give them a deadline that I wanted to pick up my boat in the second week of June. A couple of days in picking up my boat they said they didn't have my starter in stock and had to order it, I was surprised because they had it in stock back in April when I brought my boat in! Then I was told that I didn't have a starter issue and it was a grounding problem and all is good now. First time putting the boat in the water I had problems starting it and after calling them while I was on the lake Barry said I would have to bring it in, but they were sure it was just a grounding problem. I had another marine mechanic come out to the boat, since I was unable to get the boat back on a trailer! It turned out the starter was faulty and needed to be replaced, which he replaced at the marina and it works perfectly!
The long and short of it all, if you want good customer service don't go to Renfrew Marine, if you don't want to be lied to don't go to Renfrew Marine.
All I expect is to be communicated too with honesty, respect and have any work done with the outmost professionalism - I have my family out on the lake and their safety is my number one priority! Being stranded with my family on the boat in the middle of the lake due to a problem I was assured didn't exist and is fixed by "Marine Professionals" is unacceptable!

I’m more than a bit disappointed. Have purchased parts here before. Just needed a few parts again. Found the numbers needed to check stock I’ll call you back. I called a total of 9 times. Left messages call me back or I’ll call you back. I just ended up ordering from another boat dealer. I have my parts now. FYI last year I needed to rebuild my sea pump and needed seals the package was broken open there was one seal in it. I paid for both seals. I won’t be back. It’s not about the cost it’s about service.

Bought a boat from there and it has given me nothing but trouble and asking for any assistance is a nightmare. Barry the salesman is extremely unprofessional and just a miserable person to try deal with. You think being in the business of selling luxuries to people who work hard their purchases would be a given but at Renfew Marine the service is terrible and the sales associates are horrendous, crabby, and lack basic customer service skills. I would never purchase anything from there and take from a dissatisfied customer, dont waste your time as you will be greatly disappointed.