Ridley's Cycle

Massive thanks to Zach from service desk! Top service! One of the best service ever! Sure he cares! Keeping me in the loop whole experience was amazing and absolutely flawless! Kudos to Niner bikes for lifetime warranty and kudos to Zach for making it happen for me without any issues and delays.thank you! Majo

Very quick delivery even during the holidays. Great price as well. These tubes are the future as well. Have had them in my commuting wheels all year. These new ones will be tested overseas in a week.

Can’t say enough about the service and efforts put forth by Toby and the staff at Ridleys Kensington. Ordered a new Ibis only to realize it was the wrong size. Not the shops fault. They sent what we ordered. What they did next however was awesome. Toby reached out to Ibis and Ibis built my wife a new bike in her size and Ridleys had zero issue with returning the one we bought and making it right for my wife. Not once was there any issue, or debate about it. Right away Ridleys did it right. We drove 8 hours to make the exchange and fit the new bike and the experience was great.
Thanks again Toby, Ibis and Ripleys staff.

They delivered my wife's bike late, missing components, without a delivery review, lack of correct lubrication to the components. They advertised a payment method and when I went to pay for the bike they told me it didn't exist.
It was terrible! I had it checked out at another bike shop, and we bought several upgrades for our bikes. Ridley's Cycle will never see my money again!

Working with one of the guys, he was really helpful and explained to us about the kids move up program. Really happy to know we can return the bike, ridley donates it and we get 50% of what we paid towards next purchase as my child grows into the next size! It's a win win!

Great service, got me my part I needed to get me back in the saddle for a few more days before my season is shut down due to winter!

The Kensington branch is fantastic. A special shout out to Eugene Dominguez (Gino) who was kind, patient, knowledgeable and cheerful as he went through the different options for us. He even phoned the other branches to ensure the bike we wanted was available. Gino is a credit to Ridley's - well done and many thanks!

I ordered "Apidura" bag & "SKS"
fenders. Everything was delivered on time and safely
Thank you

Very helpful. Brought in my Ridley after a crash they repaired my derailer hanger (with the tool) for free (during the pandemic) on the spot. They then ordered me a new one and sent me on my way. I can now replace this softer derailer hanger when the new one comes in but keep riding while I’m waiting for it. Excellent service.

Would 100% recommend this place every time you need some gear or a repair. They made my 2003 Trek commuter like new again. Fast, fair, efficient.

Such great service all the time. Zack did amazing set-up on my bike and went above and beyond to get a good fit by swapping out the seatpost for me. I was really struggling with fit because of my long torso and short legs. Emma confirmed everything when I went in for a second test ride and another lady at the front desk (didn't catch her name) set up e-commerce link for me as I realized my limit for transaction amount at the machine was exceeded for my debit card. Earlier that morning I had emailed to check if you had a liv intrigue advanced bike I could try in medium for me to just be certain I had exhausted other options for fit. Melvyn actually called around to other bike shops in the city and told me who had one built in stock. This was perfect and Melvyn sealed the deal with his willingness to go above and beyond as that bike didn't fit, I was confident in my purchase with Ridleys.

I took an old bike in for a tune-up. The service staff took a look and recommended a few fixes they could do. They were really helpful in explaining what they could and couldn't do (given the age of the bike) and what I should expect-and the work they recommended ended up being way cheaper than a full tune-up. So considerate of their customers and genuinely helpful!

I came in needing a very specific hub part and knowing I would probably need to order it. Talked to one of the techs who helped out right away and knew exactly what I was talking about. He mentioned that it would probably have to be ordered in but went into the back to look anyways (might I mention completely unprompted). He actually had the part. Went far beyond my expectations in his search plus his understanding of exactly what I would need. Did me a massive favour and saved me a lot of time and hassle in research and ordering. Great service and MTB community-vibes from Ridley's tech team.

Astonishingly, such a professional staff with deep expertise on bicycles. I thought buying a bike is as simple as paying and taking the bike out but I never thought that I will be walking out with so much information about bikes, will certainly recommend Ridley's to friends and family members.

Ridley’s is the reason bikers should buy local. This is a company that is very engaged with the community and bike culture. Great place for parts, bikes and service. Knowledgeable staff who are passionate about biking.

Placed an order online a while ago, the manager advised to cancel, due to price error.

But it's nice to have a bike shop around.

Great service! I wasn’t enjoying the bike I bought so they let me exchange it. They didn’t make a big deal out of it and made the experience super easy.

Very friendly staff, incredibly knowledgeable. Service department was great when I had to get a stripped crank fixed

Incredible customer service and great part selection. On multiple occasions I have come in for assistance and parts for old cheap bikes that are long obsolete and the staff have gone almost out of their way help me out. Can't recommend enough!

Showed up at 6: 59 thinking they were open to 8 pm, they close at 7: 00. Let us come in, take a bike for a test ride. What great service, especially since we decided to hold off buying a bike today.
Thanks to everyone who was some accomodating and helpful.

Ron and the staff at Ridley's Cycle have been my go to bike shop for many years. Their staff is always super friendly and their service is always top notch. I appreciate that they share my love of all things Cycle!

Went to Kensinton Ridley's just to look. James was so helpful did not make us feel pushed at all. Called into order one of the bikes and Charlotte offered even more help and advice. We will be back when another bike is needed!

Excellent service center with a decent parts stock. I'm not sure what else you could ask for on a bike store.

I have experienced both new bike purchase AND major servicing (gear change from mechanical to electronic) at the Kensington location. I have found the team to be knowledgeable, friendly, and thorough.in a word professional. Thank you!