Found myself beached in RPM's lot on a Friday night with major transmission issues on my short school bus. The team was able to diagnose and help me out the next day and had me back up and running with a new transmission later in the week. Alan goes above and beyond, and takes time out of his day to ensure satisfaction. He kept me informed and updated the whole time my bus was in the shop. No bull, no hassles. All around great shop with awesome staff. I can't recommend them enough!
Amazing, friendly, and knowledgeable owner and staff who go out of their way to help. Store is incredibly well stocked and organized. 5 stars isn't enough!
These guys are so great! Stopped by in 2021 for a helmet- got a pile of information and loads of patience while I made up my mind. And, 3 dogs, so how can one go wrong? In 2022, I stopped in to ask about my chain and tires (ok was really hoping for dogs too) on the way to Victoria. I had all 3 men helping me, answering my questions, offering me information and really making me feel welcome and a part of. Thank you for that! Snap up some rok straps on your way out ;)
Amazing place and staff. My car broke down on a holiday. He happened to be there, took the car in and told me it would be done next week. Fixed it under what I thought it would cost. 5 stars isnt enough for Alan and this place. Incredible. Fantastic
Fast quality service from Allan and his employees. I ordered the Michelin road 5 rear tire late last week, dropped off the wheel on Monday and received a call yesterday that it was ready to go. Allan matched pricing online with out me asking or mentioning prices.
Excellent place. Excellent parts for everything. If it has tires or tracks or vehicles. This is where ya go. These guys helped me out so much after my f350 was almost stolen from home. No jokes here. They weren't above and beyond trying to help me out.
Owner (Alan Ritchie) goes above and beyond for his customers. Even to the extent of selling me his own personal part for his bike to allow me to get back out and riding on the trail! 100% the place to shop for all your riding needs.
Thanks to Allen, Tiffany and staff for the excellent service. Jody and I popped in for the anniversary burgers.definitely doing our Xmas shopping there!
Allen and the boys boys did the water pump and and timing belt on my mothers 2008 Honda Ridgeline. She is a senior and has been takinen advantage of before when i wasnt around. I did some research on all the local shops, all got good reviews but RPM got 5 stars across the board and i know why! Allen and his team went above and beyond what i expectted with price, punctuality and quality. I would recommend RPM to anyone I know and dont. Unbeatable service and quality, i wont even get started about how friendly and knowledgable they are as id be writing a book if I go on. And the store is amazing and there selection makes me Plain and simple they're the best in a 100km, my go to guys for the forseable future. Thanks RPM
My husband is a frequent shopper there, we both give them an excellent review! Top notch service, very knowledgeable staff, and a great place to go for anything you need, large inventory.
Walk in to an atmosphere of appreciation and commitment! The Ritchies truly care about their customers, and about providing the best service possible. It will be exciting to see what the years ahead will bring for such an enthusiastic and dedicated team!
Hi all. I wanted to give a shout out to Alan at Ritchie Parts and Mechanical. I come to the Crowsnest Pass from Edmonton a few times a year for work. After I ran into an automotive emergency in the Pass, Alan went the extra mile to get my vehicle repaired quickly so I was good to go back to Edmonton. The speed of service was exceptional and the price was also very reasonable! What a great experience for a guest of the Crowsnest Pass!