Rocky Ridge Pet Hospital

My dog has been a patient at Rocky Ridge Pet Hospital for over 10 years. Even with the change in ownership, the care is still the same. The staff are caring and attentive and listen to our concerns. I highly recommend them.

I've had to take my cat to Rocky Ridge Pet Hospital twice now for urgent medical issues, and I can't say enough good things about them. Their team is highly skilled and super professional - simply put, they know what they're doing.

While their services aren't exactly budget-friendly, you have to remember you're paying for top-quality emergency care. When it's a matter of your pet's health, you really don't want to cut corners.

So, if you ever find yourself in need of a reliable vet, especially during an emergency, I would wholeheartedly recommend Rocky Ridge Pet Hospital. They've turned potentially heartbreaking situations into positive outcomes for my cat, and for that, I'm incredibly grateful.

This review is not based of my amazing service I have received from Dr. Alice Chan. She was great with my elderly German shepherd. I sadly had to put down this past December.

This review is for the horrible front end staff that gave attitude because I was running late for an appointment today. I’m sorry but you guys have had me wait in my car for an hour or more for an appointment when my dog was very poorly for a scheduled appointment. I was late 15 min for my cat and it was the end of the world. I have spent thousands upon thousands at this clinic and will no longer be using your services. I don’t know what has happened to your clinic but the front end staff were compassionate and accommodating in the past. Even over the phone my partner was told to figure it out and get back to them.

I realize I was late for the appointment by 15 minutes and this was my fault. But I don’t like the condescending looks and responses. This was very unprofessional and I would have totally understood me being late may have been an inconvenience. But it was the responses from your unprofessional staff in the front that I have decided to seize using your services.

Best clinic I been going there for more than 10 years.just wish there was weekend service it’s difficult to make it during weekends with an 8-5 schedule

I have been going to this clinic for a number of years. Sarah Barnsley is our vet. There are really no words to convey how wonderful she is as well as all of the staff at this clinic. I had to say goodbye to my 16 year beautiful Daca and they made the process so caring and loving and PEACEFUL! They 100% understood the breaking of a heart through the loss. Thank you to all of you at RR pet hospital. I appreciate you all and am so incredibly grateful for people like you.xoxoxo
gloria

All of the staff here are very friendly. Dr. Barnsley gave my cat a thorough exam including helpful nutrition info re: what to feed my cat. Would definitely recommend this vet clinic.

I honestly cannot say enough good things about this clinic. Every staff member is so kind and patient with my more than a little vocal kitty. Also, Dr. Alice is such a gem, I hope we can keep her forever. I also think the pricing here is more than fair and I've never had anything suggested that seemed unreasonable.

Anyway, to sum this up. This place is amazing!

February 2023 edit:
Since my last review we have also seen Dr Charlie. He has also been super good to my kitty, however I have seen that he is leaving later this year. My five star rating still stands!

Alice Chan has been our vet for almost 15 years and she is one of the most amazing people I've ever met. I trust her 100% when it comes to my fur babies. The entire staff there is out of this world and they are so respectful and compassionate. I cannot recommend Rocky Ridge enough.

Have only had great experiences with the vets and techs at this vet from initial visits with a new kitten to having to put down an elderly dog. Staff are always compassionate and helpful.