Rogers together with Shaw

If Shaw spent as much time fixing my Internet service as they do trying to gaslight me into believing it actually works, I'd have working Internet! 10 months of runaround garbage and counting. Scammers

I had a very pleasant time here, which is not typical when going on an errand to a service provider. My husband and I got our plans ported over from Shaw to Rogers and it was relatively quick and simple. Kudos to Malik, who did it for us. He deserves 5 stars for being so calm, nice, and helpful!

Even after the merger they're still terrible. Customer service is horrible. Constant service outages.

Shaw and Rogers have shown zero respect towards their customers. My 82 year old mom was sent details to port her phone to Rogers with the acquisition. She tried to follow them but instead Rogers opened her a new phone line. Then they never ported her number, we called Shaw tried to get help they refused to stop billing her. I have called both companies shadowing her and cancelled all services now. The agents put her on hold endlessly and tried to confuse her until I stepped in. These companies are completely unethical and I hope you both lose all your customers.

Worst customer service I have ever had. Poor people on the front line have no help. I have had an issue for 3 months with no resolution. Keep being promised a call back and no one calls back and the issue is still not resolved. No accountability, no direct numbers, names or email addresses. GO TO TELUS

If I could I would have given no stars but was unable to do so

Probably the worst customer service I have ever dealt with. Don't waste your time go literally anywhere else. They make returns and cancelation periods impossible to meet and consistently push th blame to another employee. Would give zero stars if I could

Probably one of the few corporations that picks up the phone when you call and provides customer service.  +1

Has contract cancellation penalty for future undelivered services. -1

A great option that has been removed by the Rogers through acquisition to reduce competition in the marketplace and maintain the oligopoly.   -1

Part of why Canada's wireless costs 'continue to be the highest or among the highest in the world' -1

Actually we took the shaw wifi last year and they do a contract of 2years and during this contract no one told that if you move to the no serviceable areas even it is in BC they told us that we can’t provide you the service and even i went to india for 3months i call them and told them to put my account on hold but didn’t do that they just start sending the bill for 3months which was around 600$. Now when i call them that its not our fault that we change the address or your services are not available in that area they were like so just cancel the contract and pay the suspension fee of around 350$ so when i told them that no one mentioned that during the contract that you cannot move to new areas or any no serviceable area so they said that we mentioned during the contract that if you cancel for any reason you have to pay the suspension fee but we don’t want to cancel they told us to cancel because they don’t have services there. If i ask them to send me the recording of phone call during the contract the refused to send it out. This is completely wrong and unacceptable. We are goiing to file the case against shaw

If you want no competition fix your problem, bottlenecks in Lloydminster or provide free service. You promise lots of things but in reality is money grab no action on steady internet connection.

Your customer service is abhorrent! Spoke with Ramid in retention, and he was extremely rude. For the monthly amount that customers pay, as well as being a customer for over 11 years, this is beyond unacceptable. I think it is finally time to cut ties with your deplorable service. If you are outsourcing your customer service / technical service reps to another country, you may wish to educate them with what is proper customer service in Canada. They obviously don’t care if we cancel our service. Ramid confirmed it during our conversation. Btw, 4 days wait for a technician to do a service call is too long. Why bother having tv cable in the first place? !

Awesome service from Stacy today! She helped me get a new phone and it was seamless and joyful. She even gave me some great tips and put my screen protector on for me! I’m super happy I stopped in today and got everything I needed and more! Thanks Stacy!

I have been using shaw’s internet and mobile services for couple of months so today when I started my chat, there were couple of questions which I answered and I provided my address, my name and last name, my number and pin etc. First there method of verification is like Form (and that information should be enough to get new connection) that’s very ridiculous and if something you missed anything or put something incorrect then only God is responsible. Some questions are very technical and deep and seriously nobody can know that details without prior research and I am feeling like fish out of water. So I was already in problem and he gave me questionnaire to solve, and agent said only then we will listen you. So one needs to be well prepared before calling Shaw Helpline
That should be modified or corrected.

Terrible service, incompetence, lying and failure to keep accurate information about my conversation

Horrible company. I cancelled my service after a year and they charged me over $240 in cancelation fees. They stated it was on my “contract” that I verbally agreed to over the phone when they read through the 10 pages of terms and conditions, but it was no where on my actual paper agreement I received in the mail. I tried fighting it multiple times and they continuously said “there’s nothing we can do, it’s in the system. ” I brought up numerous CRTC violations they made and each time I’d be put on hold and they’d come back with the same response.

Completely unethical company. With all the streaming services out there, it’s only a matter of time before they go completely under. Can’t wait. Disgusting.

You try getting help on the phone or online, it's an hour adventure minimum. Good thing we pay our bill on time.

Shaw needs to change their policy on screening IP addresses. I'm a Canadian snowbird and along with quite a few more from our Village, we can't access our Shaw accounts while in the USA for the winter. I've chatted with Shaw several times and called customer support but all I get is, that is the way it is, there is nothing we can do for you. The people responsible for this policy need to realize that their customers don't always stay home so they can get at their accounts. I've been forced into setting up a VPN connection to access my account.

Signed up with Shaw upon my move back home to Calgary 6 months ago after 2 years with Telus in Edmonton. I have to say one is bad as the other and no where near worth paying almost $200 a month for Cable & Internet.

Over this time I have only had 1 MONTH where I did not have issues with either cable or internet. Lost signals, fuzzy picture, taped sports, movies or shows not taking and coming home to a blank recording.

All requiring me to unplug, replug and cold start the system repeatedly. Which sometimes can take up to a half an hour.

Calling into the help centre is useless as you can never get through and if you do, they do not have the skillset to help you.

As far as I am concerned i am throwing very valuable grocery & gas money out the window just so I can watch subpar programming & selection for the price.

I remember doing the Art tour of this place a long while back. They no longer do the tour. But a beautiful place to have lunch if you know somebody who works there.

Construction company broke my cable comming to my house. We have phoned Shaw 20 PLUS time requesting a repair. Finally one agent was honest and told me it may be 2 years before it is fixed! As a result my temporary line is running across 2 driveways! Unbelievable and there is no way of contacting anyone that is enpowered to do anything. No wonder Shaw is looking to connect to Rodgers deep pockets!