Russell Hendrix Restaurant Equipment & Foodservice Supplies
3 reviews 5707 4 St SE, Calgary, AB +1 403-253-1383 www.russellhendrix.com suggest an edit
04 December 2022 19:28
Terrible Experience!
When you want to buy something, they are all over you but when it comes time for any customer service forget about it.you're on your own!
We dealt with the salesperson Mark and Janice in sales support.
Mark knew nothing about the equipment we wanted to purchase so we did our own research and spoke with the manufacturer representatives directly. Mark was simply there to process the transaction and get paid commission for doing so.nice!
We ended up spending a small fortune on equipment but after the product was installed and the factory start-up was completed, we encountered some major issues. One machine was defective straight out of the box which required major repairs. But that was only the beginning, when the other machines were up & running, they only performed at 20% of what the manufacturer claimed they were capable of doing.
Ultimately the manufacturer took the equipment back as they were negligent in claiming the equipment's performance capabilities.
However, this now shut our business down completely for the season therefore we took a major loss in revenue as well as additional costs directly associated with the equipment. All due to the manufacture's negligent misrepresentation.
At no point in time did Mark, Janice or anyone from Russell Hendrix follow up with us directly to fully understand what was happening even though they were included in all the communications with the manufacturer's representative.
They never provided any support or showed any empathy for what we were going through because they were now going to lose a sale so they couldn't be bothered to care and when I called Mark directly it was an inconvenience for him to help us navigate the refund from Russell Hendrix.
Also contacted Karen at Russel Hendrix head office accounting department but she never returned our messages.pretty bad!
After our refund just magically showed up in our account, we still never received a follow up call or email from Mark or anyone from Russell Hendrix.this shows their true colors as individuals and the company they work for.
There are several other commercial appliance suppliers in the city who value and respect their customers so we would recommend choosing any of them before Russell Hendrix to spend your hard-earned money.
When you want to buy something, they are all over you but when it comes time for any customer service forget about it.you're on your own!
We dealt with the salesperson Mark and Janice in sales support.
Mark knew nothing about the equipment we wanted to purchase so we did our own research and spoke with the manufacturer representatives directly. Mark was simply there to process the transaction and get paid commission for doing so.nice!
We ended up spending a small fortune on equipment but after the product was installed and the factory start-up was completed, we encountered some major issues. One machine was defective straight out of the box which required major repairs. But that was only the beginning, when the other machines were up & running, they only performed at 20% of what the manufacturer claimed they were capable of doing.
Ultimately the manufacturer took the equipment back as they were negligent in claiming the equipment's performance capabilities.
However, this now shut our business down completely for the season therefore we took a major loss in revenue as well as additional costs directly associated with the equipment. All due to the manufacture's negligent misrepresentation.
At no point in time did Mark, Janice or anyone from Russell Hendrix follow up with us directly to fully understand what was happening even though they were included in all the communications with the manufacturer's representative.
They never provided any support or showed any empathy for what we were going through because they were now going to lose a sale so they couldn't be bothered to care and when I called Mark directly it was an inconvenience for him to help us navigate the refund from Russell Hendrix.
Also contacted Karen at Russel Hendrix head office accounting department but she never returned our messages.pretty bad!
After our refund just magically showed up in our account, we still never received a follow up call or email from Mark or anyone from Russell Hendrix.this shows their true colors as individuals and the company they work for.
There are several other commercial appliance suppliers in the city who value and respect their customers so we would recommend choosing any of them before Russell Hendrix to spend your hard-earned money.
15 May 2022 5:44
Good variety of common household and also business kitchen appliances and tools, including dinnerware sets, larger sized pots and pans, scales and thermometers, hair nets and other misc. /janitorial supplies. The staff were helpful when I inquired. The prices kind of vary and i am unaware of any discounts or sales on any of the items unless it is discontinued or last one of the brand etc. I like that they open earlier in the morning though.